#dachnug50 | BigFix Workspace and automation | Srijay Jayapalan - HCLSoftware BigFix Technical Advisor

1. Copyright © 2022 HCL Software Limited | Confidential
Introducing
BigFix Workspace
Srijay Jayapalan
BigFix Technical Advisor

2. End User Device Management is a Universal Challenge
Endpoint
Management
Challenges
• A typical organization uses 14
endpoint management tools
• Makes it impossible to see strategic
problems6
Siloed tools, teams & processes
stop you from getting ahead.
• Workers spend 22 mins a day
working on IT issues = 2
weeks/year.
• Employees struggle with delivering
their best work.
Poor Employee experience
limit productivity of workers.
Creates excessive tickets.
• Remote endpoints have changing
attack surfaces.
• ~1/3 of all detected vulnerabilities are
unremediated after a year4.
• Organizations lack tools to align
SecOps and ITOps for risk reduction
Security & IT misalignment
leaves too many vulnerabilities
open for too long.
The average number
of support tickets that one
technician can handle per
day is 213
89%of IT leaders
say that data and
operational siloes are a
big obstacle to
innovation6
Workspace
Market Trends
Board Directors say
Security is their #1
challenge &
Innovation is #2 1
1.https://www.diligentinstitute.com/wp-content/uploads/2023/01/What-Directors-Think-2023-Still-Taking-Care-of-Business.pdf
2.“2021-2023 Emerging Technology Roadmap for Large Enterprises.” Gartner Research August 2021.
3.https://steadynetworks.com/how-much-time-are-you-losing-to-technology-issues/
4.Costs and Consequences of Gaps in Vulnerability Response, an independent survey conducted by Ponemon Institute LLC on behalf of ServiceNow, October 2019
5.https://www.forbes.com/sites/forbescommunicationscouncil/2019/09/04/the-direct-connection-between-employee-experience-and-customer-experience-and-how-to-improve-both/?sh=1a36707ef608
6.https://blogs.mulesoft.com/news/data-silos-slow-down-digital-transformation/

3. Maintaining All Endpoints Remains Complex
Vulnerable, unpatched, susceptible to configuration drift
3
Customer HQ
Remote Office
Remote Office
Remote Office
Data Center
Satellite
Low Speed
Low Speed
Fast Speed
Mobile
IoT
OT
ATM
Home
Hotel
Cafe Airport
Kiosk Google
Azure
AWS
Lack of Visibility
Lack of Visibility

4. 4
HCL BigFix: The Endpoint Management Platform
Support for 100 operating
systems and variants
Integrations with ServiceNow, Tenable,
Qualys, Nutanix, IBM, VMWare, AWS,
Google Cloud, Azure and others
User Workspace
Management
Deep automation for clients
and mobile to easily solve the
latest user endpoint demands
in the market
User Workspace
Management
Deep automation for clients
and mobile to easily solve the
latest user endpoint demands
in the market
Secure Infrastructure
Automation
Intelligent automation
of servers and cloud assets
Security & risk management
compliance
Secure Infrastructure
Automation
Intelligent automation
of servers and cloud assets
Security & risk management
compliance
Software Asset
Management
Software cost management
License optimization
Software auditing
Software Asset
Management
Software cost management
License optimization
Software auditing
CyberFOCUS Security
Management
Help alignment of security
and operations
Help C-suite balance
security and business
Prove cyber risk reduction
CyberFOCUS Security
Management
Help alignment of security
and operations
Help C-suite balance
security and business
Prove cyber risk reduction

5. 5
Support for 100 operating
systems and variants
Integrations with ServiceNow, Tenable,
Qualys, Nutanix, IBM, VMWare, AWS,
Google Cloud, Azure and others
• A New Workstation and Mobile
Management solution
• A single platform to manage every end
user device
• Automation to significantly improve end
user experience with less IT calls.
• Brand new, unique security capabilities
to block security threats.
• New set of C-Suite Security KPIs proving
cyber risk reduction
Endpoint Management for Every Part of Your Organization
BigFix Workspace
BigFix Workspace:
• Automates Endpoint Management for
Every User Endpoint
• Elevates Employee Experience
• Enhances Security

6. .
.
6
Mobile Device Management
• Zero touch provisioning
• Securely enrol BYOD devices with
modern containers
• Set passcode policies,
restrictions policies, OS update policies
or manage application, etc.
Manage
• Remote Control
• Software distribution
• Patch management
• Real-time endpoint Query
• OS deployment
• Power Management
Key Integrations
• Tenable, Qualys
• ServiceNOW
• Forescout, Aruba
Analyze
An open data analytics platform providing
insights, historical and trend reports
BigFix Workspace
Elevate Security, Employee Experience and Unify Computing Management
Service
• New Self-Service Extension
• Provides Answers to common
employee questions
• Self-healing and user-driven healing
automation
• Secure remote control
• From any endpoint to any endpoint
(over the internet)
OS Provisioning
• Bare metal & OS re-imaging (for
break fix/ Secure wipe/ retirement
post lease)
• Foundation for Layered application
deployment
Secure
• CyberFOCUS Analytics
• Continuous Compliance enforcement

7. .
.
OT
Built on the Solid Foundation of BigFix.
We manage every device
7
7
Customer HQ
Remote Office
Remote Office
Remote Office
Data Center
Satellite
ISDN
56K
T1
Mobile
IoT
Hotel
Cafe Airport
Google
Azure
AWS
Kiosk
ATM
Home
Internet

8. .
.
• Machine Performance optimization
• Resolve application issues
• Device Optimization
• Resolve firewall Settings
• Security Compliance
• Password Reset
• Resolve VPN Issues
• Links to Servicenow ticketing
• Quick links to internal knowledge
base
BigFix Workspace Self Service Console

9. .
.
9
BigFix Workspace Comparison
Key Capabilities BigFix Mobile BigFix Lifecycle BigFix Workspace
Mobile Device Management (IoS, Android, iPadOS) P P
Enroll corporate, BYOD and dedicated devices P P
Remotely wipe or lock a lost or stolen laptop or mobile device P P
Create, deploy & manage policies & apps across mobile and laptops P P
Clear/reset passcodes on mobile devices P P
Zero touch provisioning for Autopilot, Apple DEP and Android P P
Advanced WorkStation/Laptop Management P P
Tens of thousands of curated WorkSpace Fixlets P P
API-based management for Windows, MacOS P P
Asset discovery of any IP-addressable device P P
Extended 3rd party app patch content P P
BigFix CyberFocus Analytics P P
Software distribution P P
Remote desktop control P P
OS deployment – bare metal, wipe & load, updates & migration P P
Extended Self-service management P
Self-healing and user-driven healing automation P
Automates password reset, optimize memory, request remote control support, repair app configs, etc P
One Click Servicenow ticketing integration P
User Based Pricing (5 devices per user) P

10. .
.
HCL BigFix Workspace SURPASSES the Competition! BigFix vs Microsoft
SCCM and Intune
• Initial comparison
based on decades of
admin experience
• Detailed spreadsheet
available upon
request for your own
prioritization

11. 11
Workspace Management is a Universal Challenge
Endpoint
Management
Challenges
Only BigFix
Workspace
delivers Unified tools, teams and processes to
fix problems regardless of employee
location, connectivity, or OS.
• Thousands of IT Automation Scripts
out of the box.
• Makes it easy to automate employee
computing experiences.
• Sophisticated automation for both
IT-managed and self-service fixes.
Best laptop management with the
biggest set of automation.
• A typical organization uses 14
endpoint management tools
• Makes it impossible to see strategic
problems6
Siloed tools, teams & processes
stop you from getting ahead
• Workers spend 22 mins a day
working on IT issues = 2
weeks/year.
• Employees struggle with delivering
their best work.
Poor Employee experiences
limit productivity of workers
• Remote endpoints have changing
attack surfaces.
• ~1/3 of all detected vulnerabilities are
unremediated after a year4.
• Organizations lack tools to align
SecOps and ITOps for risk reduction
Security & IT misalignment
leaves too many vulnerabilities
open for too long.
Gives security & IT the fastest,
remediation and cyber
risk reduction.
• Instantly reports unpatched
vulnerabilities used by the most
dangerous threats.
• Tells you which problems you
should fix first with least
disruption.
• KPIs for the C-Suite proves cyber
risk reduction.
• Proven to replace up to 6 point
products with one solution
• Advanced automation capabilities
lets you find more, fix more and do
more with the resources you have

12. Copyright © 2022 HCL Software Limited | Confidential
Next step – Contact us for pricing
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13. Copyright © 2023 HCL Software Limited | Confidential
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