Presenter note:Look for the people who answer the traditional way and who answers the question the new way.It is transactional answered (focused on the actual transaction) or strategic (looking at the bigger picture).
Traditional answers questions with focus on flexibility, responsive and as a waitress. HR delivers what you ask, try to upsell a little bit but not too muchStrategic business partner works with the manager to work on improving the business. They are looking at the bigger picture, what actions need to be implemented to reduce turnover, to modify roles so that roles are becoming less dependent on very specific knowledge.
A quiet day is planned. A site visit to meet with the employees, to say hi and talk to one of them about his pay and performance. The afternoon is wide open.When talking to the employees, I learn that overtime is common practice, and banking overtime hours a favorite perk. Oops we have an issue here.A call with the business owner. He went to the community college and learned all about the trainings they offer. He is excited to move forward with the performance review process and see how the trainings offered by the community college can benefit his company and his team. Long term planning. Performance reviews are focused on people development and succession planning, not on rating one against each other.He is not happy to hear that a pay adjustment might be needed to keep his favorite, but least performing carpenter. It is a long term strategy to keep employees who fit the culture and can build the company. A quick calculation on return on investment will convince him tomorrow during our weekly meeting.When the evening starts, I am still thinking about how to present my plan to reduce the overtime and the negative impact it has on the business and the productivity. Lean Construction sounds more and more attractive now not only the regulations, but also hard business figures show business process improvements will reduce overtime and improve efficiency. A matrix to measure used hours and project hours per project phase are going to be implemented to measure success. It might be as easy as using one of my past experiences to explain my point. Than we can start brainstorming about solutions after that.
