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NTR Limited
Company Credentials
WWW.NTRLTD.CO.UK
Contents
• Background
• EN ISO 9001-2008 & Fit for Nuclear (F4N)
• Tooling Reclamation
• Services
– Reclamation of Workholding
– Manufacture of Special Tooling
– Repair & Rebuild of Driven Tooling
– Regrind & Recoat of HSS & Solid Carbide tools
– CHAM Drills
– New Tooling
– Mandrel Tube bending tooling
• Our customers
• What our customers say
• Product Research
• Case Study
Background
NTR Limited 
• Established over for over 30 years, we lead the field in
the repair of pocketed tooling.
• Our continual commitment to process and product
improvement has meant that as tooling technology has
advanced so have we.
• Today, NTR is proud to offer you a complete tool room
service covering all your cutting tool requirements.
• We deliver saving of 65% on the cost of new tooling
• With a standard 2-week turnaround on all repair tools,
we lead the field in tooling reclamation.
• We are ISO9001:2008 certificated and currently in the
process of being approved to supply the Nuclear
Industry via the Nuclear AMRC, F4N program.
NTR Vision & Mission
Vision
To be the number one provider of reconditioned
pocketed cutting tools through exceptional quality,
customer service and on-time delivery.
 
Mission
The company's mission is to be successful in
the provision of reconditioned tooling by
effectively enhancing our people, technology and
customer service to deliver product excellence.
Tooling Reclamation
Services
Tooling Reclamation
• With nearly 40 years machining experience, NTR have assembled
and trained the best group of manual milling and fitting engineers
within the sector. Over the many years we have been repairing
pocketed tools our staff have developed some of the most advanced
techniques within the industry which is why so many customers
entrust us to repair their tools.
• Technological advances have also assisted and we now use a
combination of manual and 5-Axis CNC technologies to ensure your
tools are repaired to perform and look as new.
• CNC machining of pocketed tooling now means that cutting tools
once considered scrap or beyond repair, can now be renewed.
• Most U-drills, CAPTO, KM/BT block tooling and Ball Nose cutters
are repaired on CNC.
• In all cases coolant holes are fully restored.
Cutting tools reconditioned by NTR Ltd
Company Video
WWW.NTRLTD.CO.UK
HURCO VMX30t
Manual Milling
Pocket Profiling
Stage 1: Tool with
Outer Diameter and
pocket areas badly
damaged.
Stage 2: The drill is
strip-down and pockets
cut out. This enables us
to assess the structural
integrity of the tool and
also provides assurance
of proper deposition of
the root weld.
Stage 3: The drills is
welded using our
advanced precision
welding technology and
metallurgy study that
guarantees compatibility
between base metal and
filler rod.
Stage 4:
The pockets are
milled and finished
to the required
quality standard
using our integrated
CNC technology to
guarantee the
tolerance.
Stage 5: At final
inspection the
screw holes,
tolerance and
finish quality are
verified. The tool
is then labelled,
oiled and packed
for delivery.
Example: Reclamation process for a Short Hole Drill
Example 1
Stage 1: A Long Edge Milling
Cutter and Face Mill with the
top pocket severally
damaged.
Stage 2: The tool is
stripped-down ensuring
any “pick-up” is
removed. The damaged
pocket has been welded
using a filler rod that
closely matches the
parent metal. This
guarantees the tool
longevity during use.
Stage 3: Pockets are
then precision milled, the
outer diameter re-
grounded using our
flexible machining
capabilities and
calibrated measuring
equipment.
Stage 4: Tool finished, screw
holes are precision drilled, tapped
and countersunk. The tool is
deburred before it is polished.
Stage 5: Tool is bead blasted and
inspected - screw holes, tolerances
and finished quality are all verified.
An inspection certificate is
prepared before it is labelled (our
seal of quality), oiled, packed and
shipped.
Example 2: Face, Shell, Shoulder and Long Edge Cutter reclamation process
Example 2
Stage 1: Capto tool holder with outer
body and pocket area badly
damaged.
Stage 2 (Not in Picture): The pocket is
stripped down, contaminates and
damaged areas are ground away
guaranteeing the micro-structural integrity
of the weld substrate.
Stage 3: It is then welded using our
advanced precision welding technology
ensuring compatibility between base
metal and filler rod.
Stage 4: The pocket is Milled,
Finished and glass bead blasted.
Stage 5: At Final Inspection screw
holes are checked, the tolerance
measured and finished quality
verified. The tool is then labelled,
oiled and packed ready for delivery.
Example 3: Capto, External Tool holder reclamation process
Example 3
Financial & Environmental
Benefits
• Tooling Reclamation has always been synonymous
with cost savings and it is no different today with an
average 65% saving on the cost of your new tooling.
• Of equal importance, is the need for companies to
recycle and renew.
• By using NTR we can help off-set your carbon
footprint.
Environmental as well as Cost Saving
benefits from NTR
Europe’s Leading Tooling Repair specialist
Seating accuracy and how to avoid
coolant contamination
• CNC machining innovation and advances in
material science has enabled tooling to be
repaired which once would have been
considered be scrap.
• We are the only tooling reclaimer to glass bead
polish your tools which not only guarantees
seating accuracy, avoiding blocked threads but it
also prevents coolant contamination resulting
from paint & chemical lacquer coating.
Competitive Advantage
• NTR has a number of significant competitive advantages that
differentiate us from our competitors:
– Reclamation know how developed over 40 years
– Cross functional teams encouraging innovation and
best practice
– EN ISO 9001:2008 Quality system
– Automated CNC machining using HURCO licensed pocket software
– Customer service and company culture delivering product
excellence
– Knowledge Transfer Partnership with Bradford University
– MAS Interventions in process improvement
– Application of LEAN, JIT, MRP, MRPII, FTQ and 5S into business
systems
– Fit for Nuclear (F4N) supply approval
Collection & Repair Service
1. Your damaged tools are collected by our network of representatives
back up by a national courier service through FedEx.
2. Tools are pre-inspected and booked in before being quoted &
confirmed.
3. Leading edge welding combined with manual and CNC Milling
techniques are used to rebuild the tool body and pockets.
4. Hand finishing, glass bead blasting combine to produce a high
quality finish.
5. Final inspection guarantees your tools are within the accepted
working tolerance, before they are returned.
ISO Registration & Quality
• EN ISO 9001:2008 accredited we have invested in
leading edge measurement equipment to guarantee
cutting accuracy, each and every time your tools are
repaired.
• All rotary tooling comes with its own inspection
certificate detailing the maximum radial and axial
run out.
NTR Twin Scope Royal Tool
Pre-setter, which we use in
the final inspection of
tooling.
Other Services
Rapid Response Service
• Customers are offered a rapid response service providing a
24-hour-a-day, seven-days-a-week turnaround, dependent
upon need. A premium is applied based on the speed of
service required.
Provision of Spares
• In most cases a wide range of spares from leading
manufacturers can be provided for those customers wishing
to use this additional service.
Tooling Modification
• NTR can also undertake a variety of pocket modifications to
suit different types of inserts, cutting diameters and other
critical dimensions.
Inside NTR Limited
Working through a network of Representatives & Agents both
here in the UK and Overseas we occupy 8,000 square feet of
manufacturing area and 3,000 square feet of office space and
currently employ 26 people.
NTR’s European Network
Reconditioning
of
Workholding
Chuck Jaws
Before & After Reconditioning
Jaws are welded before being machined on CNC.
Specialist weld & Heat treatment returns tools to minimum 60HRC
Chuck Jaws
Before & After Reconditioning
A 65% cost saving can be achieved on reconditioning
work holding. Jaws can be repaired many times over before
they are deemed scrap
New Tooling
Manufactured from Drawing
Manufacture of New Tooling
• In addition to the repair and recondition of pocketed tooling we
now have the capability to design and manufacture one off and
low volume special new tools.
Manufacture of New Tooling 2
• Using ZW 3D CADCAM software we can design and develop pocketed cutting tools
to suit your exact needs.
• Low volume or one off special tools are our forte and whether it be single pocket or
complex multi-pocketed tooling we will work with you to ensure your
tooling requirements are met.
• In house 5-Axis machining using HURCO's latest VMX30t CNC with built in pre and
post measurement means you can expect the very best results.
•
CADCAM & CNC specifications:
• Our CAM system is ZW 3D CAD/CAM
• File extensions that can be managed include: IGS, STEP, STL, PS3, Parasolid file
(x_t), DXF, DWC, Catia Graphics (CGR), Pro e Part (PRT), Solid works part file
(SLDPRT) and Inverter part file, (IPT)
• Dimensions: The VMX30t table size is 1020x510 and axis travel is x y z 762x508x610
Further examples
New Tooling
Modification work
Examples Include:
• Skiving, Boring, Counter Boring and Taper Boring Heads:
Deep hole drilling
Turnaround Times
• We not only manufacture but design tooling.
• Activity undertake:
– Bespoke design
– using pre-existing drawings
– Taking details from the actual component to be manufactured and advising on
the tool design & manufacture
– Presenting ‘Estimated Quotes’ for work yet to be secured by the customer
• We offer a significantly improved turnaround time for the
manufacture of new tooling.
• On average we aim to offer a 3 to 4 week delivery schedule, sooner
if required, dependant upon size of order.
The Repair & Rebuild
of
DRIVEN / LIVE Tooling
Driven Tooling
Repair & Rebuild Service
• We repair & service all makes and models of Driven
tooling offering SAVINGS of up to 65% on the cost of a
new replacement unit.
• A quotation will be submitted for replacement and
upgrading of parts including full rebuild and repair.
• All tools are fully tested and certified with annual
maintenance contracts available on request.
Examples of Driven Tooling that
can be repaired
Regrind & Recoating
of
Solid Carbide & High Speed Steel
End Mills and Drills
Regrind & Recoat of Solid
Carbide & HSS
• For all your Solid Carbide and High Speed Steel tools, we offer
a full regrind and recoat facility.
• Operating licensed software on state of the art ANCA RGX CNC
machines we produce the original manufacturer’s cutting
geometry each and every time your tools are reground.
• Cutting performance can be further enhanced through a choice
of world class coating technologies from Oerlikon Balzers.
Regrind & Recoat of Solid
Carbide & HSS Tooling
Examples of Drills and End Mills reground and recoated by NTR
CHAM Drills
• Of growing benefit is the
Regrind and Recoat of
CHAM Drills saving
customers on average 60%
on the cost of new.
• Ranging from 8mm to
25.5mm all sizes can be
accommodated and
returned to the
manufacturer’s original
cutting geometry.
NTR are proud to
work with the
following Customers
Automotive customers include:
Aerospace customers include:
Some of our other customers:
“What our customers say”
What is the single most important factor
in determining your reclamation
provider?
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
Quality Price Customer
service
Reliability Delivery Technical
support -
67% of customers said that the single most important factor for
use us against our competitors is because of our quality.
Overall how do you rate NTR's quality?
0%
10%
20%
30%
40%
50%
60%
Very poor Poor Neither
poor nor
fair
Fair Good Very
good
Excellent
96% of customers rated our quality as Good to Excellent
Overall how do you rate NTR's
customer service?
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Very poor Poor Neither
poor nor
fair
Fair Good Very
good
Excellent
88% of customers rated our customer service as
either Good to Excellent
What do you consider to be a standard
turnaround time for reclamation?
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
4 weeks 2-3 weeks 2 weeks 1-2 weeks 4 weeks or
less
6 weeks
75% of customers agreed that a standard turnaround time for
reclamation was between 2-4 weeks.
We offer, as
standard, a two
week turnaround
How could NTR improve its customer
service?
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Quicker
turnaround
Offer free
delivery
It's OK Service is
very good
Delivery
times
reduced
No
response
There was no indicative response as to how we could improve
our service
NTR now offer a
rapid repair service
24hrs to 1-week
Product Research
Prepared by Durham University
&
Conducted in 2008
Aim & Objectives
Aim
• To quantify the performance of our reclaimed
tools with respect to new tools.
How? To determine:
– Tool Life
– Cutting Accuracy
– Insert Life
Tool & Component details
• Component to be machined: 12mm
Holding Union
• Tested performance of a: Seco
8mm Boring Bar
• Measure the Offsets Introduce during the
course of machining
• 2 Passes Made
• Total Depth of Cut = 0.5mm (doc)
• Feed Rate = 0.14 to 0.02 mm/rev
• Spindle Speed = 2500 rpm
Tool Hardness
60
25
26
38
59
26
25
25
Refurbished
Tool
New Tool
Results
-0.06
-0.04
-0.02
0
0.02
0.04
0.06
0.08
0.1
0.12
0.14
0 100 200 300 400 500 600 700 800
Parts Produced
OffsetIntroduced
New Tool Refurbished Tool Expected Results
Observations
• Refurbished tool ended with a positive
cumulative offset
– Bending?
– Pocket Deformation?
– Not Significant?
• The new tool required more inserts
– Abnormalities on the Pocket?
– Weaker Inserts?
– Freak of Nature?
Observations & Conclusions
• Both tools required the same number of Offsets
and of similar magnitudes
• Equal amount of time spent altering machine
• NTR’s Reclaimed Tools Performed like New in a
Variety of Applications
• Further Research is Needed in Several Areas
• Current Reclamation Process Produces
Consistently Good Tools
Customer
Case Study
Toyota
Problem facing Toyota:
– Poorly managed tooling reclamation service resulting in repaired tooling not
being compliant to drawing and rusting.
Solution:
– NTR worked with Toyota to agree a formalised process for tooling repair in
order to address the above issue.
Process:
– All tooling is reworked to drawing
– Spares identified and an order placed in advance before work commences
– Tools are repaired to specified tolerance and issued with certificate
– Tools are then oiled and bagged to avoid possible rusting
– Before being returned by NTR to the store department
This is a Premium Service offer to Toyota.
Questions?

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NTR Tool Reclamation Services

  • 2. Contents • Background • EN ISO 9001-2008 & Fit for Nuclear (F4N) • Tooling Reclamation • Services – Reclamation of Workholding – Manufacture of Special Tooling – Repair & Rebuild of Driven Tooling – Regrind & Recoat of HSS & Solid Carbide tools – CHAM Drills – New Tooling – Mandrel Tube bending tooling • Our customers • What our customers say • Product Research • Case Study
  • 3. Background NTR Limited  • Established over for over 30 years, we lead the field in the repair of pocketed tooling. • Our continual commitment to process and product improvement has meant that as tooling technology has advanced so have we. • Today, NTR is proud to offer you a complete tool room service covering all your cutting tool requirements. • We deliver saving of 65% on the cost of new tooling • With a standard 2-week turnaround on all repair tools, we lead the field in tooling reclamation. • We are ISO9001:2008 certificated and currently in the process of being approved to supply the Nuclear Industry via the Nuclear AMRC, F4N program.
  • 4. NTR Vision & Mission Vision To be the number one provider of reconditioned pocketed cutting tools through exceptional quality, customer service and on-time delivery.   Mission The company's mission is to be successful in the provision of reconditioned tooling by effectively enhancing our people, technology and customer service to deliver product excellence.
  • 6. Tooling Reclamation • With nearly 40 years machining experience, NTR have assembled and trained the best group of manual milling and fitting engineers within the sector. Over the many years we have been repairing pocketed tools our staff have developed some of the most advanced techniques within the industry which is why so many customers entrust us to repair their tools. • Technological advances have also assisted and we now use a combination of manual and 5-Axis CNC technologies to ensure your tools are repaired to perform and look as new. • CNC machining of pocketed tooling now means that cutting tools once considered scrap or beyond repair, can now be renewed. • Most U-drills, CAPTO, KM/BT block tooling and Ball Nose cutters are repaired on CNC. • In all cases coolant holes are fully restored.
  • 12. Stage 1: Tool with Outer Diameter and pocket areas badly damaged. Stage 2: The drill is strip-down and pockets cut out. This enables us to assess the structural integrity of the tool and also provides assurance of proper deposition of the root weld. Stage 3: The drills is welded using our advanced precision welding technology and metallurgy study that guarantees compatibility between base metal and filler rod. Stage 4: The pockets are milled and finished to the required quality standard using our integrated CNC technology to guarantee the tolerance. Stage 5: At final inspection the screw holes, tolerance and finish quality are verified. The tool is then labelled, oiled and packed for delivery. Example: Reclamation process for a Short Hole Drill Example 1
  • 13. Stage 1: A Long Edge Milling Cutter and Face Mill with the top pocket severally damaged. Stage 2: The tool is stripped-down ensuring any “pick-up” is removed. The damaged pocket has been welded using a filler rod that closely matches the parent metal. This guarantees the tool longevity during use. Stage 3: Pockets are then precision milled, the outer diameter re- grounded using our flexible machining capabilities and calibrated measuring equipment. Stage 4: Tool finished, screw holes are precision drilled, tapped and countersunk. The tool is deburred before it is polished. Stage 5: Tool is bead blasted and inspected - screw holes, tolerances and finished quality are all verified. An inspection certificate is prepared before it is labelled (our seal of quality), oiled, packed and shipped. Example 2: Face, Shell, Shoulder and Long Edge Cutter reclamation process Example 2
  • 14. Stage 1: Capto tool holder with outer body and pocket area badly damaged. Stage 2 (Not in Picture): The pocket is stripped down, contaminates and damaged areas are ground away guaranteeing the micro-structural integrity of the weld substrate. Stage 3: It is then welded using our advanced precision welding technology ensuring compatibility between base metal and filler rod. Stage 4: The pocket is Milled, Finished and glass bead blasted. Stage 5: At Final Inspection screw holes are checked, the tolerance measured and finished quality verified. The tool is then labelled, oiled and packed ready for delivery. Example 3: Capto, External Tool holder reclamation process Example 3
  • 15. Financial & Environmental Benefits • Tooling Reclamation has always been synonymous with cost savings and it is no different today with an average 65% saving on the cost of your new tooling. • Of equal importance, is the need for companies to recycle and renew. • By using NTR we can help off-set your carbon footprint. Environmental as well as Cost Saving benefits from NTR Europe’s Leading Tooling Repair specialist
  • 16. Seating accuracy and how to avoid coolant contamination • CNC machining innovation and advances in material science has enabled tooling to be repaired which once would have been considered be scrap. • We are the only tooling reclaimer to glass bead polish your tools which not only guarantees seating accuracy, avoiding blocked threads but it also prevents coolant contamination resulting from paint & chemical lacquer coating.
  • 17. Competitive Advantage • NTR has a number of significant competitive advantages that differentiate us from our competitors: – Reclamation know how developed over 40 years – Cross functional teams encouraging innovation and best practice – EN ISO 9001:2008 Quality system – Automated CNC machining using HURCO licensed pocket software – Customer service and company culture delivering product excellence – Knowledge Transfer Partnership with Bradford University – MAS Interventions in process improvement – Application of LEAN, JIT, MRP, MRPII, FTQ and 5S into business systems – Fit for Nuclear (F4N) supply approval
  • 18. Collection & Repair Service 1. Your damaged tools are collected by our network of representatives back up by a national courier service through FedEx. 2. Tools are pre-inspected and booked in before being quoted & confirmed. 3. Leading edge welding combined with manual and CNC Milling techniques are used to rebuild the tool body and pockets. 4. Hand finishing, glass bead blasting combine to produce a high quality finish. 5. Final inspection guarantees your tools are within the accepted working tolerance, before they are returned.
  • 19. ISO Registration & Quality • EN ISO 9001:2008 accredited we have invested in leading edge measurement equipment to guarantee cutting accuracy, each and every time your tools are repaired. • All rotary tooling comes with its own inspection certificate detailing the maximum radial and axial run out. NTR Twin Scope Royal Tool Pre-setter, which we use in the final inspection of tooling.
  • 20. Other Services Rapid Response Service • Customers are offered a rapid response service providing a 24-hour-a-day, seven-days-a-week turnaround, dependent upon need. A premium is applied based on the speed of service required. Provision of Spares • In most cases a wide range of spares from leading manufacturers can be provided for those customers wishing to use this additional service. Tooling Modification • NTR can also undertake a variety of pocket modifications to suit different types of inserts, cutting diameters and other critical dimensions.
  • 21. Inside NTR Limited Working through a network of Representatives & Agents both here in the UK and Overseas we occupy 8,000 square feet of manufacturing area and 3,000 square feet of office space and currently employ 26 people.
  • 24. Chuck Jaws Before & After Reconditioning Jaws are welded before being machined on CNC. Specialist weld & Heat treatment returns tools to minimum 60HRC
  • 25. Chuck Jaws Before & After Reconditioning A 65% cost saving can be achieved on reconditioning work holding. Jaws can be repaired many times over before they are deemed scrap
  • 27. Manufacture of New Tooling • In addition to the repair and recondition of pocketed tooling we now have the capability to design and manufacture one off and low volume special new tools.
  • 28. Manufacture of New Tooling 2 • Using ZW 3D CADCAM software we can design and develop pocketed cutting tools to suit your exact needs. • Low volume or one off special tools are our forte and whether it be single pocket or complex multi-pocketed tooling we will work with you to ensure your tooling requirements are met. • In house 5-Axis machining using HURCO's latest VMX30t CNC with built in pre and post measurement means you can expect the very best results. • CADCAM & CNC specifications: • Our CAM system is ZW 3D CAD/CAM • File extensions that can be managed include: IGS, STEP, STL, PS3, Parasolid file (x_t), DXF, DWC, Catia Graphics (CGR), Pro e Part (PRT), Solid works part file (SLDPRT) and Inverter part file, (IPT) • Dimensions: The VMX30t table size is 1020x510 and axis travel is x y z 762x508x610
  • 32. Examples Include: • Skiving, Boring, Counter Boring and Taper Boring Heads:
  • 34. Turnaround Times • We not only manufacture but design tooling. • Activity undertake: – Bespoke design – using pre-existing drawings – Taking details from the actual component to be manufactured and advising on the tool design & manufacture – Presenting ‘Estimated Quotes’ for work yet to be secured by the customer • We offer a significantly improved turnaround time for the manufacture of new tooling. • On average we aim to offer a 3 to 4 week delivery schedule, sooner if required, dependant upon size of order.
  • 35. The Repair & Rebuild of DRIVEN / LIVE Tooling
  • 36. Driven Tooling Repair & Rebuild Service • We repair & service all makes and models of Driven tooling offering SAVINGS of up to 65% on the cost of a new replacement unit. • A quotation will be submitted for replacement and upgrading of parts including full rebuild and repair. • All tools are fully tested and certified with annual maintenance contracts available on request.
  • 37. Examples of Driven Tooling that can be repaired
  • 38. Regrind & Recoating of Solid Carbide & High Speed Steel End Mills and Drills
  • 39. Regrind & Recoat of Solid Carbide & HSS • For all your Solid Carbide and High Speed Steel tools, we offer a full regrind and recoat facility. • Operating licensed software on state of the art ANCA RGX CNC machines we produce the original manufacturer’s cutting geometry each and every time your tools are reground. • Cutting performance can be further enhanced through a choice of world class coating technologies from Oerlikon Balzers.
  • 40. Regrind & Recoat of Solid Carbide & HSS Tooling Examples of Drills and End Mills reground and recoated by NTR
  • 41. CHAM Drills • Of growing benefit is the Regrind and Recoat of CHAM Drills saving customers on average 60% on the cost of new. • Ranging from 8mm to 25.5mm all sizes can be accommodated and returned to the manufacturer’s original cutting geometry.
  • 42. NTR are proud to work with the following Customers
  • 45. Some of our other customers:
  • 47. What is the single most important factor in determining your reclamation provider? 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% Quality Price Customer service Reliability Delivery Technical support - 67% of customers said that the single most important factor for use us against our competitors is because of our quality.
  • 48. Overall how do you rate NTR's quality? 0% 10% 20% 30% 40% 50% 60% Very poor Poor Neither poor nor fair Fair Good Very good Excellent 96% of customers rated our quality as Good to Excellent
  • 49. Overall how do you rate NTR's customer service? 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Very poor Poor Neither poor nor fair Fair Good Very good Excellent 88% of customers rated our customer service as either Good to Excellent
  • 50. What do you consider to be a standard turnaround time for reclamation? 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 4 weeks 2-3 weeks 2 weeks 1-2 weeks 4 weeks or less 6 weeks 75% of customers agreed that a standard turnaround time for reclamation was between 2-4 weeks. We offer, as standard, a two week turnaround
  • 51. How could NTR improve its customer service? 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% Quicker turnaround Offer free delivery It's OK Service is very good Delivery times reduced No response There was no indicative response as to how we could improve our service NTR now offer a rapid repair service 24hrs to 1-week
  • 52. Product Research Prepared by Durham University & Conducted in 2008
  • 53. Aim & Objectives Aim • To quantify the performance of our reclaimed tools with respect to new tools. How? To determine: – Tool Life – Cutting Accuracy – Insert Life
  • 54. Tool & Component details • Component to be machined: 12mm Holding Union • Tested performance of a: Seco 8mm Boring Bar • Measure the Offsets Introduce during the course of machining • 2 Passes Made • Total Depth of Cut = 0.5mm (doc) • Feed Rate = 0.14 to 0.02 mm/rev • Spindle Speed = 2500 rpm
  • 56. Results -0.06 -0.04 -0.02 0 0.02 0.04 0.06 0.08 0.1 0.12 0.14 0 100 200 300 400 500 600 700 800 Parts Produced OffsetIntroduced New Tool Refurbished Tool Expected Results
  • 57. Observations • Refurbished tool ended with a positive cumulative offset – Bending? – Pocket Deformation? – Not Significant? • The new tool required more inserts – Abnormalities on the Pocket? – Weaker Inserts? – Freak of Nature?
  • 58. Observations & Conclusions • Both tools required the same number of Offsets and of similar magnitudes • Equal amount of time spent altering machine • NTR’s Reclaimed Tools Performed like New in a Variety of Applications • Further Research is Needed in Several Areas • Current Reclamation Process Produces Consistently Good Tools
  • 60. Toyota Problem facing Toyota: – Poorly managed tooling reclamation service resulting in repaired tooling not being compliant to drawing and rusting. Solution: – NTR worked with Toyota to agree a formalised process for tooling repair in order to address the above issue. Process: – All tooling is reworked to drawing – Spares identified and an order placed in advance before work commences – Tools are repaired to specified tolerance and issued with certificate – Tools are then oiled and bagged to avoid possible rusting – Before being returned by NTR to the store department This is a Premium Service offer to Toyota.