SlideShare a Scribd company logo
1 of 12
We register UK company
information and make it
available to the public.
Who arewe
Edinburgh
LondonCardiff
Belfast
What we do
Create and deliver brilliant
trusted services
to drive and support
confidence within the
UK economy
Transformation
using
to deliver
Our corporate targets ensure that we
continue to deliver on our core role
while at the same time progressing
our transformation.
Compliance
Ensure that 97%
of companies have
an up to date
confirmation statement
OUR SERVICES
Ensure that our
digital services
are available
99.9% of the time
£Reduce the cost of our
baseline activities by 3.5%
3.5%
REDUCED COSTS
83%Achieve a customer
satisfaction rate of 83%
Increase job applications
from underrepresented
groups by 10%
Ensure that our people
understand, and are engaged
with, our purpose and vision
Deliver digital services
that transform the end to
end accounts filing journey
Accounts filing journey Secure person digital service
Provide a digital service
to enable someone at risk to
apply for their personal data to
be protected
10%
Companies House Strategy 2019

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Companies House Strategy 2019

  • 1.
  • 2. We register UK company information and make it available to the public. Who arewe Edinburgh LondonCardiff Belfast
  • 3. What we do Create and deliver brilliant trusted services to drive and support confidence within the UK economy
  • 4.
  • 6.
  • 7.
  • 8.
  • 9. Our corporate targets ensure that we continue to deliver on our core role while at the same time progressing our transformation.
  • 10. Compliance Ensure that 97% of companies have an up to date confirmation statement OUR SERVICES Ensure that our digital services are available 99.9% of the time £Reduce the cost of our baseline activities by 3.5% 3.5% REDUCED COSTS 83%Achieve a customer satisfaction rate of 83%
  • 11. Increase job applications from underrepresented groups by 10% Ensure that our people understand, and are engaged with, our purpose and vision Deliver digital services that transform the end to end accounts filing journey Accounts filing journey Secure person digital service Provide a digital service to enable someone at risk to apply for their personal data to be protected 10%

Editor's Notes

  1. Registry not a regulator – but pressure to move more into regulatory space
  2. This is our bread and butter – but we’re going through a period of significant change. Lots of legislative change on the horizon, which will underpin an organisational transformation
  3. Aim is to become a truly digital organisation. Internal systems as important as our external systems.
  4. Targets specifically around transformation e.g.