9. Our corporate targets ensure that we
continue to deliver on our core role
while at the same time progressing
our transformation.
10. Compliance
Ensure that 97%
of companies have
an up to date
confirmation statement
OUR SERVICES
Ensure that our
digital services
are available
99.9% of the time
£Reduce the cost of our
baseline activities by 3.5%
3.5%
REDUCED COSTS
83%Achieve a customer
satisfaction rate of 83%
11. Increase job applications
from underrepresented
groups by 10%
Ensure that our people
understand, and are engaged
with, our purpose and vision
Deliver digital services
that transform the end to
end accounts filing journey
Accounts filing journey Secure person digital service
Provide a digital service
to enable someone at risk to
apply for their personal data to
be protected
10%
Editor's Notes
Registry not a regulator – but pressure to move more into regulatory space
This is our bread and butter – but we’re going through a period of significant change. Lots of legislative change on the horizon, which will underpin an organisational transformation
Aim is to become a truly digital organisation.
Internal systems as important as our external systems.