Use rapport to convince your clients - a few facts by Lars Culmann - the sales & advisory specialist

1. APPARIO NEWSLETTER - KEEP IT SHORT & SIMPLE!
MARCH 2013
By Lars Culmann - the sales & advisory specialist
Use rapport to convince your clients
What is rapport?
Definition: “A close connection marked by community of
ABOUT US interests or similarity in nature or character.”
Rapport is important for everyone, always and everywhere (not
THAT’S US just in sales) – rapport helps to improve conversations:
appario Pte - Ltd - corporate
trainers with a strong focus
- People will listen (because they “like” you)
on client-centric sales &
- People will like you (because you listen to them)
advisory training
- People will follow your ideas or even instructions
(because you are not a “stranger”)
CORE COMPETENCES
Sales & Advisory Training,
Presentation Skills, Social Conclusion: Closing deals is less complicated!
Media - more than twenty
years of experience By the way: Some people are gifted, others have to learn
“rapport” – it’s never too late!
LOCATION & 4 Examples for rapport:
CONTACT
Singapore - we offer all
training globally in both - Eye contact – do not focus on your partner’s shoes :-)
English & German - Copy your partners style (seating, gestures etc.) – when
they copy you, it’s a very positive indicator!
Tel.: +65 9772 1044 - Use the client’s language – people like it
- Use the same voice: Loud or quite, slow or fast...
lars.culmann@appario.net
Believe me, few people know it all - but everyone can learn it!
OUR MISSION Cheers,
“We believe in strong
customer focus in
Lars Culmann - the sales & advisory specialist
combination with a
structured step-by-step
approach” - everybody can
become a sales-professional!
APPARIO PTE LTD 2013 www.appario.net / www.facebook.com/appario