Slides for Participants of <<Speaking Under Fire>> Public Run Workshop on 14th and 15th October 2020 by Coen Tan, Chief Listening Officer Strategic Business Storyteller.

2. • Turn your Video ON
• Mute yourself, unmute ONLY when you want to
speak
• Make use of the CHAT Function to ask questions,
comments and network
• The slides will be made available to you on request,
so you don’t have to screenshot every slide
Some Housekeeping Agreements:

3. Checking In
Type (using the Chat Function) in the Chat Box below:
• Name and Role
• Describe how you feel with 1 word/sentence
Unmute yourself and share:
• What is your number 1 challenge when giving
presentations?
• What must you see / have to know that this training
session has been helpful?

4. The main molecules associated with warmth are estrogen
and oxytocin. For a long time, both were best known as
female reproductive hormones, but they are present in
both men and women.
• Estrogen is associated with being “touchy-feely,
socially perceptive, and emotionally expressive.
• Oxytocin is responsible for the good feeling of
connectedness and belonging.
The Biology of Warmth

5. • Testosterone – Is both present in women and men,
though in higher levels in men. Elevated levels of
testosterone corresponds with behaviours associated
with dominance.
• Cortisol – reacts to stress in less helpful ways. Cortisol
makes people feel anxious and worried, and undercuts
strength.
The Biology of Strength

6. Regulating your
Emotions
The Science of
Fright, Flight or Fight

7. Seminal Book by Daniel
Goleman sharing
Findings Behind What
Causes our “Fright-
Fight-Flight” Responses

8. Amygdala
Amygdala
Thalamus

9. Question 3:
Tell me of time when you were
emotionally triggered…
Everything you wanted to say went
blank…
How did you feel?
What was going on in your mind?

10. Avoiding Amygdala Hijack
Regulating your Emotions:
• Breathe
• Change your Physiology
• Engage Observer Mode
• Name the Emotion
• Create an Empowering Emotional
State

17. The Transformation Trifecta
Skillset
Mindset
Progress

18. Getting
Clarity of
Thought

19. What do cows drink?
Water

20. What’s the opposite of
“Not In”?
In

21. Question of Fact / Opinion?
The following are a list of
statements, can you tell which
are statements of fact and
which are statements of
opinion, and which are a mix of
both?

22. Question of Fact / Opinion?
The customer is rude
(Mixture of fact and
opinion)

23. Question of Fact / Opinion?
He has poor quality of
life
(Opinion)

24. Question of Fact / Opinion?
The accountant has
made a mess of the
accounts
(Mixture of fact and
opinion)

25. Question of Fact / Opinion?
She lives in a hostel for
the homeless
(Fact)

26. Question of Fact / Opinion?
He should be denied
treatment
(Opinion)

27. Question of Fact / Opinion?
For all that I have done
for the team, I deserve
better
(Opinion)

28. Chunking
Across
Up
Down

29. Reptiles Amphibians Mammals
Lizard Crocodile Komodo
Dragon
Chameleon
Animals Plants
Living
Things
Non-Living
Things
The Universe
Chunking – A Simple Example

30. Chunking Up (More Generic):
• Why do we do this?
• What is this an example of?
• What is the higher purpose of this?

31. Chunking Down (More specific):
• Can you elaborate (in more details)
on the process?
• Can you give an example of this?
• What specifically about your
situation makes you feel this way?

32. Chunking Across (Same Level):
• What else can you do about this?
• What are other considerations for
this?
• What else could be a reason for you
feeling this way?

35. Vocal Giveaways
Rising Inflection
Observable Symptom Possible Reasons
Uncertainty/Insecurity
Speaking too
Fast
Heightened Emotions/
Don’t Feel Worthy of
Being Heard
Voice Trailing
Away
Uncertainty/Insecurity
Reluctance to Express

36. Empowering
Conversations
For Career
Development
With Coen Tan
connect@coentan.com