1. Curriculum Vitae – Claire Ashworth
August 2016
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Curriculum Vitae
Claire Ashworth
6/10 Toohey Avenue, Greenslopes 4120
Tel: 0497 146 117 Email: ashworthclaire1@gmail.com
I have a varied work history and experience with many different industries and areas of work. I have a
strong work ethic and take pride in doing the best job possible at all times and in presenting my
work accurately and professionally. I thrive on a challenge and am always willing to put in extra
time and effort to achieve deadlines and goals.
I have the ability to quickly adapt to new systems and environments and to achieve and improve
through consultation with colleagues and all relevant stakeholders. Additionally, I have exceptional
literary skills and am confident in my ability to research and create documentation at all levels of
complexity and to summarise and effectively communicate key issues.
Key skills and experience
 Self-directed and able to work autonomously, or as part of a team, to meet goals and deadlines
 Government experience (including TRIM) across a number of different areas and departments
 Excellent client/customer skills and strong communication skills
 Document writing, editing and formatting skills and proficiency across the Microsoft suite
 Analytical, proactive and highly creative
 Project support and coordination experience
 Quality assurance knowledge and experience and continuous improvement focus
 Document control, filing and electronic archiving experience
 Experience in meeting preparation, chairing meetings and taking minutes
 Extensive legal secretarial, word processing and administrative experience (over 25 years)
 Experience in the aged care industry
Certificates
 Lead Quality Auditor (RABQSA-CS2)
 Correspondence and Report Writing, Plain English, Modern Usage and Punctuation
Recent Employment History
June 2016 – July 2016
Office of Chief Procurement Officer, Qld Transport & Main Roads – A/Executive Support Officer
Short term relief role (A03) supporting the Chief Procurement Officer (CPO) and Senior Advisor in a
very busy role, including:
 monitoring and managing CPO’s emails, including categorisation and follow up, actioning where
applicable and saving to relevant email folders for DMS classification

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August 2016
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 diary management and meeting coordination for CPO
 administrative assistance to CPO, Senior Advisor and two directors
 assisting with selection and recruitment process for a senior management role
 advising on email filing and retention and electronic folders structure
 advising on means of improved follow up from group meetings within the CPO office and creating
a form and preliminary procedure to facilitate same.
April 2015 – current/ongoing
FILEforce (Brisbane) Pty Ltd - Archivist
Ongoing casual work as an archivist for this records management business, involving electronically
sentencing client documents in accordance with state government legislation, and processing for
archiving. Clients include state and private schools and aged/community care facilities.
July 2015 – October 2015
Queensland Mental Health Commission (QMHC) –- Administrative Support Officer (AO4 level)
Contract role as to the policy and strategy team of this independent statutory body, involving:
 administrative support to the Executive Director, senior policy advisors and project officers to
facilitate completion and dissemination of action plans to government and non-government
stakeholders
 collating and summarising stakeholder input into action plans, including cabinet-in-confidence
documents and advice
 assistance with convening events and meetings, and attendance at an action plan launch to greet
and assist dignitaries and senior personnel from government departments and non-government
stakeholders
 meeting preparation and taking minutes
 searching for and registering documents in TRIM/HPRM records management system
 updating Darzin database (stakeholder management) with details of input into action plans,
meetings, attendance at events and other stakeholder information.
July 2013 – April 2015
Southern Cross Care (Qld) Inc. – Senior Administrative Officer
Southern Cross Care (Qld) Inc. is a not-for-profit organisation providing residential aged care,
community and retirement living services throughout Queensland.
Key duties:
 Assisting the General Manager Quality in the review and updating of policies, guidelines, forms
and templates to facilitate progression of controlled documents to a more structured and controlled

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August 2016
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electronic filing system. This involved extensive research of legislation, accreditation standards
and best practice information.
 Attending regular Quality Committee meetings to explain progress with updating documentation
and to seek committee approval for draft and amended documents.
 Assisting with the approval and publishing process for controlled documents.
 Assisting with the improvement requests process to ensure employee requests and suggestions
were logged and responded to in a timely manner.
 Liaising with members of the Senior Management Team and other employees for input into
amended and redrafted documents.
 Assisting with formatting and editing accreditation self-assessment documents for Residential Care
and Community Services facilities and offices.
 Drafting a document review schedule, assisting staff with locating documents in the new electronic
filing system and advising generally on quality and documentation issues.
The General Manager Quality retired at the end of October 2014 and during the five months it took to
find a replacement for the position, I undertook the role of facilitating the accreditation of the
Retirement Living villages and estates to the International Retirement Community Accreditation
Scheme (IRCAS) Standards. This required extensive research to draft and implement new
documentation. Also essential was extensive liaison with village managers and the General Manager
Retirement Living, as well as with the accreditation agency to obtain feedback on the new
documentation. Feedback was continually positive.
I continued this process until a new General Manager Quality was appointed.
February 2012 – May 2013
Mineralogy Pty Ltd - Secretary
Secretary to the Legal Director for Mineralogy Pty Ltd and other companies owned by Clive Palmer:
 administrative duties, filing, archiving and reception, and assisting Clive Palmer’s personal
assistants with reception, administrative and secretarial duties
 amending correspondence and legal documents and drafting general correspondence
 monitoring, following up and filing extensive RTI applications on various issues with a number of
government departments and agencies
 training new staff member in basic filing procedures and maintenance and providing answers to
specific filing and archiving queries
 land and company searches via CITEC and court filing
 assisting finance department with filing and file creation.
Secretary to the World Project Director, Titanic II, involving:
 creation and maintenance of a suppliers’ schedule and files
 drafting correspondence and emails in response to queries from the public
 liaising with various consultants to the project

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August 2016
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 researching and writing short articles on original Titanic passengers.
Legal Experience
February 2011 – December 2011
Queensland Police Union of Employees
Contract role supporting three solicitors and the Assistant General Secretary with:
 reception and assisting members with queries; compiling correspondence to members, court
documents and briefs to counsel; agendas and minutes for monthly Legal Defence Committee
meetings and dissemination of minutes; managing payment of accounts from outside legal firms
and counsel; filing, file management and updating membership database; documenting templates,
procedures and work instructions; assisting with training and induction of new staff member.
Extensive (since 1985) clerical, administrative, secretarial and word processing experience with:
 barristers
 sole practitioners and small and medium law firms
 large national law firms (including Mallesons, Freehills, DLA Phillips Fox, Norton Rose, Minter
Ellison)
 patent attorneys (Griffith Hack)
 the Queensland Law Society (working for the Director, CLE Department)
 the Crown Solicitor’s Office
Previous Government Experience
May 2003 – July 2005
Open Learning Institute of TAFE (AO3 level)
 Administrative Support Officer to the Learning Support Coordinator, Disability Support Officer,
Student and Staff Counsellor and Indigenous Support Officer. Advising on and implementing
process improvement, liaison with students, and database updating and administration.
January 2002 – September 2002
Queensland Transport, Land Transport & Safety Division (AO3 level)
 Ministerial Correspondence Coordinator – editing ministerial correspondence to ensure
accuracy and compliance with minister’s office requirements; use of DMS database to track
correspondence deadlines; assisting with FOI (now RTI) requests.
November 2000 – August 2001
Intelligent Access Project – Department of Main Roads (AO5 level)
 State Project Coordinator – liaison with Main Roads and Queensland Transport professional and
senior officers to obtain technical information on heavy vehicles and their road use required by the
national project office, formatting information to specified requirements and within requested
deadlines; attendance at interstate working group meetings; liaison between the national project
office and the Queensland project team.

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August 2016
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I was recommended to the team director by a previous employer at Department of Main Roads.

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August 2016
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July 2000 – December 2001
Department of Main Roads – Executive & Cabinet Services, D-G’s Office, DD-Gs Office (AO4
level)
 Documentation of procedures and work instructions for inclusion in the department’s QSI quality
system, involving extensive liaison with staff at various levels. I was recommended for this work by
a colleague in the Department of Main Roads.
April 1999 – June 2000
Department of Main Roads (AO3 and AO4 levels)
 Austroads Support Officer – project tracking and updating (diary management, secretarial
coordination and assistance, meeting minutes). Relief executive support to Executive Director,
Road System Management Division.
 Project Officer – ‘Cities for Tomorrow’ workshops – all aspects of event coordination for the
Queensland workshop, liaison with stakeholders and workshop facilitator and presenters, and
liaising with other state road authorities to assist with their workshop planning.
Consulting/Self Employment
August 1997 – May 2001
CIOPS Australia Pty Ltd
 Assisting this computer servicing, maintenance and sales company to implement a quality
assurance system (ISO 1902:1994) and have it third party certified, which was achieved in three
months with no non-conformances. Ongoing assistance with internal auditing, staff training, client
survey analysis, and running and documenting monthly management meetings.
May 1997 – April 1998
Jimboomba Turf Company Pty Ltd
 Assisting this company with internal auditing and quality system maintenance in preparation for its
first surveillance audit (passed successfully). Further assisting with amendment of existing quality
system to separately certify a secondary company (successfully certified).
April 1997 – April 1998
The Verner-Mackay Group Pty Ltd
 Contracted to this company (providing high quality learning and development programs) to
address adverse surveillance findings, train staff and implement internal auditing. I also assisted
them with a transition from third-party to second-party accreditation.
Referees
1. Michael Corne
Business Support Manager
Qld Mental Health Commission
michael.corne@qmhc.qld.gov.au
Ph: 07 3033 0326
2. Roy Crombie
Estate Manager Noosa Waters Estate
Southern Cross Care (Qld) Inc.
Ph: 0429 319 747
3. (Mrs) Bernie Zipf
Clinical Education Coordinator
Southern Cross Care (Qld) Inc.
Ph: 3340 3276