1. PlumChoice optimizes the
benefits that people and
small companies derive from
their personal technology
experiences.

2. Technology promises
convenience, though its
volume and diversity make
life more complex. To keep it
simple, large brands rely on
PlumChoice to assist their
customers.

3. About PlumChoice
© PLUMCHOICE, INC. 20143
Enables partners to power the increasingly
complex and heterogeneous personal
technology environments driven by the
“Internet of Things”
Founded in 2001
Established leader in technology-enabled,
specialized technical services
 500K+ subscribers of private-label solutions
PlumChoice helps business partners:
 Deliver exceptional customer experiences that build
deeper, more robust relationships
 Drive adoption of new products and services
 Mitigate costs
 Create revenue streams
The leading
Specialized Technical
Services provider
purpose-built to
deliver exceptional
customer experiences

4. Bridging customer and provider needs
4
NEEDS & DESIRES
END USERS
SOHO SMB CONSUMER
PROVIDERS
ISP OEM ISV RETAIL
Purpose-built Specialized
Technical Services for
connected life, cloud
applications and premium
support
 Accomplish what I want, when
I want, with my technology
environment
 Install, integrate and exploit technology
 Ensure functionality
 Optimize performance, prevent
degradation
 Reduce churn
 Ignite core revenue growth
 Drive product/service adoption &
usage
 Create new revenue streams
 Reduce customer support costs
 Increase customer LTV
 Delight customers
© PLUMCHOICE, INC. 2014

5. Large brands partner with
PlumChoice to deliver
highly differentiated
customer experiences via
private-label, specialized
technical services solutions.

6. Realizing the promise of technology
6
Services that optimize the
personal technology
environments of
consumers and SMBs
 Service & program definition
 Pricing & packaging
 Implementation
 Launch
 Sales
 Technical support
 Care
 Market stimulation
 Positive brand experience
 Product innovation & incubation
 Revenue growth
 Repeat purchase
 Competitive differentiation
 No Fault Found Returns
 Long-term customer relationships
 Size of basket
 Cost containment
Specialized Technical
Services
Business Drivers
 Pre-sales consultation
 Installation
 Onsite installation
 DIY installation
 Configuration/set-up
 Onboarding & training
 Interconnectivity
 Home network management
 Data migration
 Diagnosis & resolution
 Maintenance & updates
 Onsite support
 Upsell/cross-sell
Delivering convenience, control & simplicity through exceptional
customer experiences that yield deeper, more robust relationships.
© PLUMCHOICE, INC. 20146

7. Technology: Part
of the fabric of our
lives.

8. ONNECTED
8
WIRELESS
VOICE
DESKTOP
LAPTOP
GAMING DEVICE
CLOUD BACKUP
SET TOP BOX
APPLICATIONS
& THE CLOUD
PROTECTION
(i.e. virus, malware,
identity theft)
EMAIL
CONFIGURATION
CONTENT/
DATA SECURITY
TABLET
DATA
ROUTER
PRINTER
CONNECTED HOME:
AUTOMATION, ENERGY
EFFICIENCY, SECURITY
Source: PlumChoice 2014
CONSUMER PERSPECTIVE:
SEEKING CONVENIENCE, CONTROL & SIMPLICITY
IN THE CONNECTED HOME SEGMENT OF THE IoT
© PLUMCHOICE, INC. 2014

9. ONNECTED
9
WIRELESS
VOICE
DESKTOP
LAPTOP
GAMING DEVICE
CLOUD BACKUP
SET TOP BOX
APPLICATIONS
& THE CLOUD
PROTECTION
(i.e. virus, malware,
identity theft)
EMAIL
CONFIGURATION
CONTENT/
DATA SECURITY
TABLET
DATA
ROUTER
PRINTER
CONNECTED HOME:
AUTOMATION, ENERGY
EFFICIENCY, SECURITY
Source: PlumChoice 2014
CONSUMER PERSPECTIVE:
SEEKING CONVENIENCE, CONTROL & SIMPLICITY
IN THE CONNECTED HOME SEGMENT OF THE IoT
© PLUMCHOICE, INC. 2014
CONNECTED
HOME
PC THERMOSTAT
SMART METER LIGHTING
CONTROL
Satisfying our partners’ need to create
sustained customer loyalty by simplifying technical
complexity for their customers
Our increasingly
connected lives depend
on personalized
technology environments
that are becoming more
and more complex.
PlumChoice – purpose-built for
complexity – partners with brands to
enable greater influence through
comprehensive, brand agnostic,
whole-environment technical support,
sales and care ... the “Internet of
Services.”

10. LARGEST portfolio of white-label
partner implementations
FIRST to innovate with patented
remote support offering
FIRST to market with SMB managed
services
FIRST to bring cloud application
support services to market
FIRST to deliver frictionless support
for both traditional and new
connected lifestyle technologies
LEVERAGING people, processes,
and technology as the solution for
‘Internet of Services’ transformation
Redefining the customer
experience with specialized
technical services, sales, care and
program go-to-market
• Connected Life Services
• Cloud Application Services
• Premium Technical Services
© PLUMCHOICE, INC. 2014