1. Cindy Cook
409 Sumter Street
Clover, SC 29710
704-277-0942
Cmcook02@gmail.com
Profile
Experienced, proactive, results-oriented Benefits Professional with over 15 years of experience leading the
design, analysis, and implementation of benefit related programs. I am Flexible and versatile - able to maintain a
sense of humor under pressure who’s also a poised and competent professional with demonstrated ability to easily
transcend cultural differences. I also thrive in deadline-driven environments with excellent team-building skill
Skill Summary
HRIS SystemConversions and
Implementations
International Benefit
Administration
Benefit Plan Design/Pricing
FSA Administration
Annual Enrollment Project Mgmt.
Benefit Website Maintenance
H&W Plans and Compliance
Including; ACA, ERISA, PPACA,
COBRA & HIPAA
Budget Projection Analysis
Section 125 Plans
LOA Administration
UAT (User Acceptance Testing)
Vendor Maintenance
BRD/SPD Preparation
Benefit Cost & Utilization Analysis
Wellness Administration &
Implementation
Benefit Plan Strategy, Design and Development: Responsibilities include –
 Evaluate plan design, policies, development of programs and vendorselection based on needs assessment,cost
competitiveness and market data analysis.
 The overall benefits strategy throughout the organization on a global basis aligned with corporate goals and
objectives.
 Continuous evaluation of the market to ensure that all benefits are competitive.
 Continuous evaluation of costs and potential cost savings associated with global benefits.
 Continuous evaluation of legislative changes that require plan modifications.
Benefit Compliance: Responsibilities include –
 Ensure regulatory compliance to all applicable country laws impacting the development and administration of
Company benefit programs and policies.
 Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance
with legal requirements.
 Timely filing of all ERISA required legal documents to include SAR’s, 5500’s, SPD’s, plan amendments.
 Coordination of internal and external audits associated with benefits.
 Modification of plan documents upon any changes.
 Initiates record keeping and retrieval methods in compliance with government regulations
 Reviews and analyzes changes to state and federal laws pertaining to benefits, suggest changes to management.
Benefits Administration: Responsibilities include –
 Manage benefit activities associated with design, development and administration of company sponsored benefit
programs including health, disability, life insurance and pension programs
 Conduct financial analysis of benefit program costs and analyze benefits claims experience or utilization data for
cost-controland risk assessment factors
 Manage Low Income Subsidy (LIS), Retiree Drug Subsidy (RDS) and Early Retiree Reinsurance Program (ERRP)
 Responsible for compliance with Medicare around Medicare Secondary Payer claims
 Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
 Coordinates all activities associated with open enrollment
 Oversees COBRA administration and Leave of Absences including STD and LTD

2.  Worker’s Compensation Administration
 Reconciles all provider invoices with participation and payroll data
 Liaison with Accounting for benefit-related needs
 Consults with employees on employee lifestyle changes that permit employees to modify existing benefit elections
 Administration of the 401K plan
 Developed and administer the Internal Wellness Initiative, which includes creating all communication, design
wellness programs for multiple work-site locations, coordinate “Lunch & Learn” sessions that educates associates
on healthy living.
 Implement approved plans and changes by preparing announcement material, booklets, and othermedia for
communicating plans to employees and retirees
 Monitor Analyze and research utilization experience and trends on assigned benefit programs including but not
limited to, utilization patterns,cost trends and comparative studies.
 Revise and update all Health & Welfare communication including annual revision of SPD’s for all plans.
 Prepare analysis and provide explanations to independent auditors regarding H&W balance sheets and expense
accounts
Benefits Vendor Management: Responsibilities include –
 Statement of work, renewal negotiations,performance metrics, annual audits and quarterly business reviews.
 Manage the supplier to all terms and conditions of the contract
 Day to day management of vendorprocesses
 Monitor volumes, service levels and service experience
 Ensures vendorrequirements are met on a timely basis; i.e., census updates
 Escalations point of contact
 Service Recoveries – Issue Resolution
 Ensures that all vendor data feeds are timely and accurate
 Identify resistance and performance gaps,and work to develop and implement corrective actions.
Experience
11/2014– Present Adecco Fort Mill, SC
• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare and post jobs to appropriate job board/newspapers/colleges etc
• Source and attract candidates by using databases,socialmedia etc • Screen candidates resumes and job applications
• Conduct interviews using various reliable personnelselection tools/methods to filter candidates within schedule
• Assess applicants’relevant knowledge, skills, soft skills, experience and aptitudes • Onboard new employees in
order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”
04/2010 – 11/2014 Bank ofAmerica Charlotte, NC
VP; Health & Insurance Service Delivery Consultant
• Manage relationships and the exchange of information with insurance carriers and external brokers and consultants
for, claim and utilization data, enrollment information and renewals
• Responsible for monthly financials ($50 million +) - review and approve vendors invoices; liaise with vendors to
ensure accurate billing and financial reporting.
• Responsible for vendor operations and performance reviews
• Responsible for tracking and resolutions of all BAU Change controls
• Audit all benefit programs for vendors'claim and eligibility accuracy; adherence to master plan documents and
compliance to laws and regulations

3. • Develop and maintain Vendor metrics , Performance Reporting and KPIs (Key Performance Indicators) •
Performing evaluations for new product/service selection,communicating with internal senior leadership,
implementing governance, and on-going contract and relationship management
• Created SOPs for all financial reconciliation and approval processes within Health & Insurance
• Acts as a liaison between new clients and internal departments to include
• Perform on-site analysis of client requirements for payroll, benefits and 401(k), using a consultative approach to
ensure human resource policies, procedures and compliance.
• Responsible for auditing all of the client paperwork and systems (e.g. master file, benefit enrollment, payroll data)
during the conversion period to ensure a substantially error free delivery of service and input
• Uses tools and standards to consistently produce error free results in a timely manner
• Initiates and implements t the products and services as outlined in the contract
01/2008 – 04/2010 SHPS Louisville, KY
Benefits Administrator/Implementation Specialist
 Manages all H&W third party administrators (TPAs), vendors and all related benefit administration processes
(Payroll, Finance, Accounting,, IT, HRIS) according to departmental processes,procedures and guidelines
 Work with benefits broker/consultant to resolve complex issues including eligibility discrepancies and benefit plan
interpretations under ERISA
 Working with the System’s Team to develop FMLA process ensuring that the technical and functional specifications
are turned into fully functional solutions.
 Create FMLA Policies, Business Requirement Documents and Process Guides including flow charts
 Coordinate any initial change management processes
 Assess effectiveness ofprograms in meeting overall strategic objectives,and oversees the development and
implementation of changes and improvements to benefits programs, as appropriate
 Interface with vendors of SHPS benefits plans,legal and actuarial consultants,fund custodians,etc.Maintain 5500
tax reporting and ERISA compliance.
 Directs, oversees,and quality controls the development of benefits proposals,negotiations with insurance carriers
and external contractors,and administration of contracts or other agreements involving employee benefit
 Develops, updates and/orpresents various communications (such as announcements,e-newsletter articles, materials
for meetings, plan descriptions,benefit statements,etc.)
 Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning;
develops and implements projects and programs to assist in accomplishment of established goals
 Process 401k loans and withdrawals
 Responds to and resolves employee concerns regarding SHPS benefits programs; advises,approves,or denies
exception requests,as appropriate.
 Ensures that development and execution of administrative policies governing employee benefits are in compliance
with all state and federal regulations.
 Informs, gives advice, and counsels management on trends and current developments in the field of emplo yee
benefits.
 Developed and administer SHPS’ Internal Wellness Initiative, which includes creating all communication, design
wellness programs for multiple work-site locations, coordinate “Lunch & Learn” sessions that educates associates
on healthy living.
 Evaluate trends in utilization and quality of health and wellness services
12/2004 – 12/2006 Aon Hewitt Consulting Winston-Salem, NC/ Charlotte,NC
Project Manager/HRO/BPO Implementations
 Develops project plans, milestones and timelines to baseline tasks required for the completion of projects.
 Manages financial activities, including budget preparation, tracking and reporting; and identify conflicting issues
across otherclient projects in progress.
 Coordinate internal and external activities, including systems development work, operational changes needed to
support new work, training, user acceptance testing (both internal and with the client)
 Fulfill overall contract, monitor all staffing-related reports,work with clients to establish reporting parameters and
provide requested data to clients.
 Manage issues and provide resolution
 Manage implementation of new or modified plans; work collaboratively with benefits planning and other
internal/external resources.
 Conducts post-project completion reviews to identify areas of continual improvement.

4.  Manage project communication activities.
 Determine resources needed to meet client expectations and coordinates the activities to obtain the needed resources.
 Advise on interpretation of plan provisions and resolve employee issues.
 Establishes processes and oversees transferof data between vendors and internal support areas.
04/2000 – 12/2004 J. A. Jones Inc. Charlotte, NC
Benefits Supervisor
 Monitor Analyze and research utilization experience and trends on assigned benefit programs including but not
limited to, utilization patterns,cost trends and comparative studies.
 Compile and prepare financial analysis of assigned Plans
 Participate on Benefit Committee to discuss costs,coverage’s and Carrier changes
 Calculate Employee and Employer rates based on utilization experience and trends
 Administer LOA, STD, LTD, ADD and Life Insurance programs such as; answer all inquiries about concerning
each of the plans, process new claims, monitor/audit all vendorexception reports, also process and pay monthly
premiums to all vendors.
 Revise and update all Health & Welfare communication including annual revision of SPD’s for all plans.
 Project and Benefits Team Lead on HRMS (JD Edwards) Implementation Project
 Designed and developed benefits communications and presentation for employee meetings.
 Responsible for benefits accounting
 Conduct Benefit Orientations for all local Employees
 Audit & Pay Monthly Premiums to Carriers
 Ensure proper monthly payment to H&W vendors.
 Reconcile H&W bank accounts.
 Assist in the preparation of the Benefits budget
 Prepare analysis and provide explanations to independent auditors regarding H&W balance sheets and expense
accounts.
 Prepare Ad hoc analysis for Benefits senior management as requested.
 Prepare and maintain accurate accounting records required for External Auditors
Computer Skills: HRIS/Payroll Systems - PeopleSoft, SAP,Ceridian, J. D. Edwards, Infinium, Siebel, AS/400 Microsoft,
SharePoint
Office Applications – Word, Excel, MS Project, PowerPoint, Access.