Creative Morning - Empathy September 2015

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As a speaker for Creative Morning's Grand Rapids, I spoke on the how we can apply our most human skill of empathy. This is presented through types of empathy applied to my work carried by an underlying story that follows me through my career.

Design

E m p a t h y
A p p l y i n g O u r M o s t H u m a n S k i l l
@EnnisKloote #CMEmpathy 2015

@EnnisKloote #CMEmpathy 2015
a hard skill that takes  
strong character and
practice.

@EnnisKloote #CMEmpathy 2015
Stay persistently inquisitive.

@EnnisKloote #CMEmpathy 2015
Focus on that person’s  
need beyond the “thing”

@EnnisKloote #CMEmpathy 2015
“People are not going to care..”

@EnnisKloote #CMEmpathy 2015
People can have empathy, but
software can't. After the empathetic
human designer is gone, what is left?
Empathy is not a solution.
Alan Cooper

@EnnisKloote #CMEmpathy 2015
acknowledging another person  
with dignity by recognizing their
expertise—only they know their
experience.

@EnnisKloote #CMEmpathy 2015
recognizing a person’s feelings.

@EnnisKloote #CMEmpathy 2015
listening without judgement  
and being the voice for their needs.

@EnnisKloote #CMEmpathy 2015
is an outward focus that
shows compassion.

@EnnisKloote #CMEmpathy 2015
I had to learn to speak-up,  
find my own voice, and be the
facilitator of empathy to build
understanding.

@EnnisKloote #CMEmpathy 2015
Empathy is also for  
those you work with.

@EnnisKloote #CMEmpathy 2015
I was lost to a very dark place,  
inside a system severely lacking
empathy.

@EnnisKloote #CMEmpathy 2015
If we are willing, we can find those
most empathetic to help.

@EnnisKloote #CMEmpathy 2015
The best work comes from those  
that are authentically trying to
change a person’s quality of life.

@EnnisKloote #CMEmpathy 2015
Personas, Empathy Maps  
(what would Jane do)
Interviews (asking probing questions)
Observations (do versus say)

@EnnisKloote #CMEmpathy 2015
Where and how through  
Journey Maps and  
Use Case Scenarios.

@EnnisKloote #CMEmpathy 2015
Gain empathy by testing ideas
with a prototype.

@EnnisKloote #CMEmpathy 2015
Find the balance in your work.

@EnnisKloote #CMEmpathy 2015
Establish
connections with
people to better
understand and
build empathy.

@EnnisKloote #CMEmpathy 2015
It’s hard work, but keep being human.
Be authentic.
Be respectful.
Let others be heard.

@EnnisKloote #CMEmpathy 2015
We’re not just
moving pixels.
We believe in
making people’s
lives better.

@EnnisKloote #CMEmpathy 2015
@EnnisKloote #CMEmpathy 2015

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Creative Morning - Empathy September 2015

1. E m p a t h y A p p l y i n g O u r M o s t H u m a n S k i l l @EnnisKloote #CMEmpathy 2015

2. @EnnisKloote #CMEmpathy 2015 a hard skill that takes   strong character and practice.

3. @EnnisKloote #CMEmpathy 2015 Stay persistently inquisitive.

4. @EnnisKloote #CMEmpathy 2015 Focus on that person’s   need beyond the “thing”

5. @EnnisKloote #CMEmpathy 2015 “People are not going to care..”

6. @EnnisKloote #CMEmpathy 2015 People can have empathy, but software can't. After the empathetic human designer is gone, what is left? Empathy is not a solution. Alan Cooper

7. @EnnisKloote #CMEmpathy 2015 acknowledging another person   with dignity by recognizing their expertise—only they know their experience.

8. @EnnisKloote #CMEmpathy 2015 recognizing a person’s feelings.

9. @EnnisKloote #CMEmpathy 2015 listening without judgement   and being the voice for their needs.

10. @EnnisKloote #CMEmpathy 2015 is an outward focus that shows compassion.

11. @EnnisKloote #CMEmpathy 2015 I had to learn to speak-up,   find my own voice, and be the facilitator of empathy to build understanding.

12. @EnnisKloote #CMEmpathy 2015 Empathy is also for   those you work with.

13. @EnnisKloote #CMEmpathy 2015 I was lost to a very dark place,   inside a system severely lacking empathy.

14. @EnnisKloote #CMEmpathy 2015 If we are willing, we can find those most empathetic to help.

15. @EnnisKloote #CMEmpathy 2015 The best work comes from those   that are authentically trying to change a person’s quality of life.

16. @EnnisKloote #CMEmpathy 2015 Personas, Empathy Maps   (what would Jane do) Interviews (asking probing questions) Observations (do versus say)

17. @EnnisKloote #CMEmpathy 2015 Where and how through   Journey Maps and   Use Case Scenarios.

18. @EnnisKloote #CMEmpathy 2015 Gain empathy by testing ideas with a prototype.

19. @EnnisKloote #CMEmpathy 2015 Find the balance in your work.

20. @EnnisKloote #CMEmpathy 2015 Establish connections with people to better understand and build empathy.

21. @EnnisKloote #CMEmpathy 2015 It’s hard work, but keep being human. Be authentic. Be respectful. Let others be heard.

22. @EnnisKloote #CMEmpathy 2015 We’re not just moving pixels. We believe in making people’s lives better.

23. @EnnisKloote #CMEmpathy 2015 @EnnisKloote #CMEmpathy 2015

Creative Morning - Empathy September 2015

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