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Change Without Resistance

Talk delivered by Antoinette Coetzee at Romania Meetup - 18 Mar 2019

Agile has brought a radical way of looking at the world of work. In a lot of cases it is counter-intuitive and requires unlearning and stretching into unknown ways of doing, thinking and acting. In short, it requires people to CHANGE. And no matter how much we profess that we are comfortable with change, change is hard. As agilists we come up against this reluctance to change all the time. In fact, we could say that agile coaching was born out of the need to facilitate the change necessary in people and organisations. So it goes without saying that we need to understand change, know how to wield it effectively and more than anything, need to know how to support people when they go through change.
In this session we will explore:
How to create an environment for change
How individuals experience change
How we can work with resistance
How to bring about successful organisational change
How neuroscience can help us
As coaches, it is vital for us to have a visceral experience of what we ask our clients to go through when we work with them. In this talk, you will be given a chance to apply the learnings by practicing on one another, either in person or in virtual groups. And if this makes you reluctant to join the session, all the more reason to join us!

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Change Without Resistance

  1. 1. Change without resistance Understanding change Agile Coaching and Beyond Meetup, Romania 18 Mar 2019 @AntoinetteCoet Change without Resistance
  2. 2. PAIR WORK Connect with the person next to you, or pair up in Zoom rooms. What is your experience of change? Individually or professionally? @AntoinetteCoet Change without Resistance
  3. 3. We’re here to understand Change better And we will look at: • How we experience change • Ourselves as change agents • Organisational change in general @AntoinetteCoet Change without Resistance
  4. 4. How we experience change @AntoinetteCoet Change without Resistance
  5. 5. EDGE THEORY Source: CRR Global - O R S C @AntoinetteCoet Change without Resistance
  6. 6. Stages of readiness for change @AntoinetteCoet Change without Resistance
  7. 7. Neuroscience tells us that criticism is a change deterrent. Self-critical people are less open to change and make fewer changes. Kerrie McGonigal – The Neuroscience of Change @AntoinetteCoet Change without Resistance
  8. 8. SOLO WORK Think about a personal change you would like to make. Be sure to pick one you are willing to share with the person next to you. How close to the Edge are you currently? Draw an edge diagram and indicate where you are. @AntoinetteCoet Change without Resistance
  9. 9. SOLO WORK @AntoinetteCoet Change without Resistance What works for you where you are right now? What is important? What has brought you this far? What do you value?
  10. 10. SOLO WORK Lets explore the secondary for a moment, that which is emergent. Just peep, what do you see? What supports your values over there? What is there that could be a gain for you? Now JUMP back to where you were! Unless you want to stay over the Edge now that you have been there? @AntoinetteCoet Change without Resistance
  11. 11. @AntoinetteCoet Change without Resistance WORKING AS AN AGENT OF CHANGE
  12. 12. PAIR DISCUSSION Let’s turn to the people you are working with now. Where are they struggling? What is the struggle? @AntoinetteCoet Change without Resistance
  13. 13. “Resistance is an unskilful expression of a valid concern” PETER BLOCK @AntoinetteCoet Change without Resistance
  14. 14. StatusS CertaintyC AutonomyA RelatednessR FairnessF David Rock @AntoinetteCoet Change without Resistance
  15. 15. PAIR DISCUSSION What do you think are the valid concerns of the person or people that are so-called resistant to change? @AntoinetteCoet Change without Resistance
  16. 16. Conditions for successful change 1. New information has to enter the system 2. There needs to be a compelling, shared vision 3. There needs to be something positive in it for the individual 4. Individuals need to have a say in how the change happens @AntoinetteCoet Change without Resistance
  17. 17. HELPING PEOPLE CROSS AN EDGE What works? What does he/she value? Current painpoints? HONOUR THE FAMILIAR NEW INFORMATION What now? Concerns? Next steps? Be curious and meet them where they are. COACH WHAT ARISES How the new role supports what they value, strengthens what works and addresses what doesn't. Be authentic! Source: Lyssa Adkins et al :“Coaching Agile Teams” course @AntoinetteCoet Change without Resistance
  18. 18. PAIR WORK 1 Given your team or environment change situation, what are the positives of his/her current position? 2 What can you see as the negatives? 3 What about their new role will enhance the positives and diminish the negatives? How can you make them aware? @AntoinetteCoet Change without Resistance
  19. 19. Coaching Demo @AntoinetteCoet Change without Resistance
  20. 20. Meet people where they are Remember the Elephant vs Rider Keep people at choice Be certain about the positive outcomes for THEM in the new situation @AntoinetteCoet Change without Resistance
  21. 21. Organisational change in general @AntoinetteCoet Change without Resistance
  22. 22. EDGES IN AN ORGANISATION @AntoinetteCoet Change without Resistance On average 1 out of 17 people do not transition
  23. 23. Culture changes @AntoinetteCoet Change without Resistance • If we treat Culture as Everyday Shared Habits, we can change it as we would other habits • Habits are stored in our longterm memory, and they have to remain long enough in the short term memory to be transferred to long term memory – we have to be able to recall the new thoughts • They have to be sticky • The thoughts need to only contain the essence • They need to be resonant and cohesive E.g. Microsoft: Create Clarity Generate Energy Deliver Success • For more, watch Marsha Smother’s TED talk – Transforming through Neuroscience
  24. 24. PAIR WORK Back to you… Given everything we have spoken about today, what is the one baby step you can take to forward your personal change? @AntoinetteCoet Change without Resistance
  25. 25. Question time…. @AntoinetteCoet Change without Resistance
  26. 26. THANK YOU! @AntoinetteCoet Change without Resistance