1.
Change without
resistance
Understanding change
Agile Coaching and Beyond Meetup, Romania
18 Mar 2019
@AntoinetteCoet Change without Resistance

2.
PAIR WORK
Connect with the person next to you, or pair up in Zoom rooms.
What is your experience of change? Individually or
professionally?
@AntoinetteCoet Change without Resistance

3.
We’re here to understand Change better
And we will look at:
• How we experience change
• Ourselves as change agents
• Organisational change in general
@AntoinetteCoet Change without Resistance

4.
How we experience
change
@AntoinetteCoet Change without Resistance

5.
EDGE THEORY
Source: CRR Global - O R S C
@AntoinetteCoet Change without Resistance

6.
Stages of readiness for change
@AntoinetteCoet Change without Resistance

7.
Neuroscience tells us that
criticism is a change deterrent.
Self-critical people are less open
to change and make fewer
changes.
Kerrie McGonigal – The Neuroscience of Change
@AntoinetteCoet Change without Resistance

8.
SOLO WORK
Think about a personal change you would like to make. Be sure
to pick one you are willing to share with the person next to you.
How close to the Edge are you currently? Draw an edge
diagram and indicate where you are.
@AntoinetteCoet Change without Resistance

9.
SOLO WORK
@AntoinetteCoet Change without Resistance
What works for you where you are right now? What is
important? What has brought you this far? What do you value?

10.
SOLO WORK
Lets explore the secondary for a moment, that which is
emergent.
Just peep, what do you see? What supports your values over
there? What is there that could be a gain for you?
Now JUMP back to where you were! Unless you want to stay
over the Edge now that you have been there?
@AntoinetteCoet Change without Resistance

11.
@AntoinetteCoet Change without Resistance
WORKING AS AN
AGENT OF CHANGE

12.
PAIR DISCUSSION
Let’s turn to the people you are working with now. Where are
they struggling? What is the struggle?
@AntoinetteCoet Change without Resistance

13.
“Resistance is an unskilful
expression of a valid concern”
PETER BLOCK
@AntoinetteCoet Change without Resistance

14.
StatusS
CertaintyC
AutonomyA
RelatednessR
FairnessF
David Rock
@AntoinetteCoet Change without Resistance

15.
PAIR DISCUSSION
What do you think are the valid concerns of the person or
people that are so-called resistant to change?
@AntoinetteCoet Change without Resistance

16.
Conditions for successful change
1. New information has to enter the system
2. There needs to be a compelling, shared vision
3. There needs to be something positive in it for the individual
4. Individuals need to have a say in how the change happens
@AntoinetteCoet Change without Resistance

17.
HELPING PEOPLE CROSS AN EDGE
What works? What does he/she value?
Current painpoints?
HONOUR THE FAMILIAR
NEW INFORMATION
What now? Concerns? Next steps?
Be curious and meet them where
they are.
COACH WHAT ARISES
How the new role supports what they
value, strengthens what works and
addresses what doesn't. Be authentic!
Source: Lyssa Adkins et al :“Coaching Agile Teams” course
@AntoinetteCoet Change without Resistance

18.
PAIR WORK
1
Given your team or
environment change
situation, what are the
positives of his/her
current position?
2
What can you
see as the
negatives?
3
What about their new
role will enhance
the positives
and diminish
the negatives? How
can you make them
aware?
@AntoinetteCoet Change without Resistance

19.
Coaching Demo
@AntoinetteCoet Change without Resistance

20.
Meet people where they are
Remember the Elephant vs Rider
Keep people at choice
Be certain about the positive outcomes for
THEM in the new situation
@AntoinetteCoet Change without Resistance

21.
Organisational change
in general
@AntoinetteCoet Change without Resistance

22.
EDGES IN AN ORGANISATION
@AntoinetteCoet Change without Resistance
On average 1 out
of 17 people do
not transition

23.
Culture changes
@AntoinetteCoet Change without Resistance
• If we treat Culture as Everyday Shared Habits, we can change it as we would
other habits
• Habits are stored in our longterm memory, and they have to remain long
enough in the short term memory to be transferred to long term memory –
we have to be able to recall the new thoughts
• They have to be sticky
• The thoughts need to only contain the essence
• They need to be resonant and cohesive
E.g. Microsoft:
Create Clarity
Generate Energy
Deliver Success
• For more, watch Marsha Smother’s TED talk – Transforming through
Neuroscience

24.
PAIR WORK
Back to you…
Given everything we have
spoken about today, what is the
one baby step you can take to
forward your personal change?
@AntoinetteCoet Change without Resistance

25.
Question time….
@AntoinetteCoet Change without Resistance

26.
THANK YOU!
@AntoinetteCoet Change without Resistance