This document discusses chatbots and TheVentury's work with chatbots. It describes several chatbots that TheVentury has helped develop, including ones for Austrian Airlines and A1 Telekom. It outlines the key learnings from these projects, such as the importance of defining clear use cases and managing expectations. TheVentury has also launched Europe's first bot accelerator to help startups develop chatbots from prototype to product over six months with expert support.

1. #BotsBotsBots
T e c h a n d L e a r n i n g s
Christoph Bitzner
CEO & Co-Founder @ TheVentury
Co-Organizer Vienna Bot Meetup
+ Developer

2. We support startups and established companies
by injecting crucial growth and innovation factors,
such as Marketing & IT Development,
to foster sustainable growth.

3. KUNDEN | PARTNER | NETZWERK

4. We ❤ Chatbots
Clozer BotMr. HokifyA1 TelekomAustrian Airlines
BotsHub Vienna Sorry, NDA Sorry, NDA

5. Austrian Airlines
Europe’s FIRST MAJOR Brand Bot

6. Flight Status
(LH Open API)
FAQ
(IBM Watson)
Database
NLP
(API.ai)
FLIGHTSEARCH
INSPIRATION
(Wordpress)
User Input
Bot-Server
Editorial
Management
Tool
1
2
3
4
5

7. U s e r p e r m i s s i o n
Short Description
„Get Started“ Button
By pressing „Get Started“, the User gives
permission to Austrian Airlines.
First Contact

8. W e l c o m e p r o c e s s
Introduction
Guided first steps
START Screen
Maximization of direct success

9. F e a t u r e s
Travel-Inspiration via myAustrian Blog

10. F e a t u r e s
Travel and Lounge Information.

11. The world's most
charming proposal
Austrian Airlines Hangar &
Business Class Tour
F e a t u r e s
„Austrian-ness“ and Brandbuilding

12. Features
 Flight Search
 Lounge Access
 Inspiration
 Baggage Rules
 400 general FAQ questions
 Small Talk and Austrian-ness
 Easter Eggs 

13. 5 Biggest Learnings
 Bots really work well!
 People really love the channel for easy, quick tasks
 Bots still fail with early adopters BUT succeed with early majority
 Due to high EXPECTATIONS!
 Good API Landscape speeds up development
 From a business viewpoint: major success!
 Continues training AFTER release is ESSENTIAL!

14. A1 Telekom
Smartphone Consultant - Brand Bot

15. M o r e g u i d e d p r o c e s s
Switch
Guided first steps
START Screen
Smartphone results
Human interaction

16. 5 Biggest Learnings
 Regulate flow with clever button and textflow is super important
 People need that fist success case
 Finding the companies "voice" aka “text they write”, is harder than you
think.
 Start with clearly defined usecases and invest in training
 bots are children
 Manage expectations! You are not building Siri…

17. Under the hood

18. Hard facts

19. L i f e C y c l e M o d e l

20. Learnings

21. EUROPE'S FIRST BOT
ACCELERATOR
W o r k wi t h t h e b r i g h t e s t m i n d s i n t h e b u s i n e s s t o t a k e y o u r b o t f r o m
p r o t o t y p e t o p r o d u c t - m a r k e t - f i t i n 6 m o n t h s !

23. AND MANY MORE…

24. GET HANDS - ON TIME
FROM EXPERTS:
160 hours of hands-on marketing & growth hacking support
160 hours of hands-on coding support from senior developers
100 hours of coaching & mentoring by international top experts
Go from prototype to product-market-fit in 6 months!

25. BabyBot needs you
to apply now:
DEADLINE 26.2.2017

26. CONTACT
Christoph Bitzner | MSc.
TheVentury GmbH
Schottenring 33G
1010 Vienna
Austria
Christoph.Bitzner@theventury.com
www.TheVentury.com
@bizarrochris | @TheVentury
@christoph.bitzner | @TheVentury
INNOVATION
distinguishes
between a
LEADER
and a
FOLLOWER