1. To our valued partners at Community Living Upper OttawaValley,
CQL | The Council on Quality and Leadership offers you its sincere congratulations for the
significant achievement of Person-Centered Excellence Accreditation with Distinction. Your
commitment to quality is commendable. Your focus on what really matters to the people you
support is admirable. Your dedication to providing the very best in person-centered supports
and services is truly distinct.
As the only human service provider in the entire country of Canada to reach this pinnacle
indicator of quality, you stand out as an exemplary organization. Starting in 2005, you had
joined with CQL on a journey of ongoing organizational transformation, and while there is no
final destination in this journey, you are definitively paving the path of success.
For over a decade, Community Living Upper Ottawa Valley has demonstrated relentless
commitment to those supported that extends beyond just an accreditation designation.
Through equipping your agency staff with Personal Outcome Measures Trainer Certification
and Personal Outcome Measures Interviewer Certification, you have engrained both the
promise and practice of person-centeredness at an individual and organizational level. By
utilizing Personal Outcome Measures and Basic Assurances data, you advance these efforts
from an idealistic vision to a measurable mission.
Your mission involves expectations of self-determination, community, inclusion, advocacy,
empowerment and more. Your connection with us means that you are not alone in your
mission, and that CQL is with you during this journey of ongoing transformation.
We look forward to many more decades of collaboration, consultation and most importantly,
partnership. Thank you for sharing your Self, your World and your Dreams with CQL.
Sincerely,
Mary KayRizzolo
PresidentandChief Executive Officer