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Resume_2015_Michelle Perez

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Resume_2015_Michelle Perez

  1. 1. Michelle Perez (562) 347-0963 EDUCATION California State University, Fullerton Aug. 2010 – Dec. 2014 Bachelors of Arts, Business Administration GPA: 3.2 Concentration:Economics and Management RELATED COURSEWORK  Communications  Critical Thinking  Business Writing  Strategic Management  Financial Accounting  Economics:Research Methods PROFESSIONAL EXPERIENCE H & R Block District Marketing Ambassador Jan. 2015 - present  New client growth,lead and appointmentgeneration  Guerilla marketing  Local marketing:streetteams,tax talks, partnerships,events  RepresentH & R Block in communityevents and educate  Submitdaily reports of activations,goals,findings,and feedback ClientService Professional/Administrative Jan. 2013 - present  Manage all outbound and inbound telephone calls,faxes,and emails  Ensure confidentialityand security of clients’ tax documents and personal information  Utilize Excel for expense reports,tracking and managing financial transactions  Spanish to English and vice versa translator for clients  Sort, file, retrieve, and update multiple clientfiles  Manage office supplies inventoryand order as needed  Manage the daily schedules oftax preparers’ appointmentavailability VOLUNTEER EXPERIENCE Entrepreneurship Society Board Member and Director June 2014-Dec.2014  Collaborate with board members for special events (e.g.general meetings,fundraising,promotional events, recruiting)  Conductsurveys and generate feedback on members’ club experience Agape Christian Center Mission Trip, Nicaragua Sept. 2014  Work with over 800 children in the course of 5 days  Perceive and engage in others’ needs  Managing and adapting to unforeseen or unplanned difficulties  Provide proficient translation assistance for instruction ofdaily activities Head of Arts and Crafts June 2011-present  Coordinate activities for children of diverse ages  Organize and order all the supplies within a budget  Utilize creative skills to develop projects and crafts to keep children active Sunday School Leader/Teacher Jan. 2011present  Collaborate in the organization and coordination ofannual fundraising events  Collaborate in the coordination and planning ofannual summer programs for children SKILLS AND INTERCULTURAL  Microsoft Office (Excel, Word, PowerPoint)  Proficient in Spanish (oral,written)  Problem Solving  Time Management  Presentation and Communication  Research