Technical Services Talks


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Technical Services Talks: Fostering Faculty Collaboration through Reorganization and Communication

Speakers: Kyle McCarrell, Augusta State University; LouAnn Blocker, Augusta State University.

Do you wish you could get out from behind your desk and find out what patrons really want? Are you stuck staring at your computer screen wishing your department’s workflow could be more efficient and effective? If this sounds like you, come to this session to hear how one mid-size technical services department (acquisitions, cataloging, serials, and e-resources) at a regional public university of 6,000 students created a leaner, meaner, more focused unit by doing just that. By reorganizing our department and overhauling our workflow to take a more active role in the collection development process, we revitalized relationships with faculty and students to communicate and collaborate with faculty year-round. Focused on small and mid-size libraries, this session will teach attendees practical strategies to create more efficient workflows to better interact with users and hopefully save time and money in the process. Time will be built into the session for attendees to share about similar issues they have faced and their ideas on improving workflows and communication.

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Technical Services Talks

  2. 2. Who We Are LouAnn  Kyle  Electronic Resources and  Acquisitions and Serials Librarian Cataloging Librarian  First job after MIS  First job after MLIS  Paraprofessional with  Cataloging experience, but reference and instruction no Acquisitions experience experience; limited e-  3rd Charleston Conf. resources/serials  Enjoy playing trombone experience and piano  2nd Charleston Conf.  Dog-lover
  3. 3. What We Hope to Cover  Background of Augusta State and Reese Library  Reorganization of Tech. Services dept.  Collection development process  Changes we made in and out of dept.  Outcomes of improved communication  Future goals
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  6. 6. Augusta State University – Benet Hall
  7. 7. Augusta State University 6000+ students Liberal arts with business and education Mostly commuters Large number of non-traditional students Part of University System of Georgia
  8. 8. Reese Library  10 Librarians (MIS degrees)  20 Support staff + student workers  All librarians assist with instruction and reference  Informal subject liaisons
  9. 9. Collection Budget Budget Books, CDs, DVDs, E-books - 21% Journals (print and electronic) - 28% Databases - 51%
  10. 10. Old Technical Services Dept. Library Director Electronic Assistant Director of Resources Director Technical(pt. time Lib.) (Coll. Dev.) Services Acquisitions Cataloging Serials (1 full, 1 pt. (1 full, 2 pt. (2 full staff) time staff) time staff)
  11. 11. New Technical Services Dept. Library Director Reference Lib. Acquisitions Electronic and Cataloging Resources Lib. (Coll. Dev.) Lib. Acquisitions Cataloging Serials (1 full time (1 full, 1 pt. (1 full staff) staff) time staff)
  12. 12. Collection DevelopmentProcess Ultimate Patron-Driven Acq. (PDA) Each department (17 total) selects representative Dept.’s get ~70% ; library keeps ~30% They select items using their dept.’s allocation until money is gone With some faculty input, library spends the rest
  13. 13. Changes in Acquisitions TitleSource GOBI (communication device) Hired Acq. person with strong computer skills Compare prices from multiple sources Initiated new faculty voucher system
  14. 14. Changes in Acquisitions (pt. 2) Communication with reps. and faculty improved  Trained reps. how to use the GOBI system  Now submit orders through GOBI or email with faculty names included  Once processed, email sent to faculty member  Updated allocation amounts emails sent every 3-4 wks.  For reps., this counts toward tenure and promotion
  15. 15. Changes in E-resources Compare database content to reduce redundancy Send journal and database lists to reps.  Little used journals swapped for different items  Collaboration resulted in improved use and considerable savings  Cost sharing between depts. Created Libguide for trials
  16. 16. How We Escaped… Impetus New faculty who wanted to be active Emailed each department to get on faculty meeting Asked for 10-15 minutes Designed handout(s) with relevant information 0/ Desire to rotate through all 17 depts. every 2 years
  17. 17. What happened at meetings? Anything from…. Discussi Silence on UnawareneDemonstrati sson
  18. 18. Direct Results Know faculty (and they know us) Follow-up for more personal and group instruction Increased requests for student instruction Trust developed as larger weeding begins Increased number of staff
  19. 19. Indirect Results  Eliminates the middle man (saves time and overhead)  Content more likely to be used  Eliminates time searching for ways to spend money facilitator (providing options for them)  Eliminates some wasteful spending  Empowers the user
  20. 20. Future goals Continue faculty visits Provide more targeted and specific faculty instruction; possibly collaborate with Center for Teaching and Learning (CTL) Allow faculty more active role in weeding
  21. 21. Takeaway… If you intentionallymake If you intentionally make yourself visible through yourself visible through action and communication action and , people are more, likely to communication people are more likely to utilize utilize you you
  22. 22. Questions and Discussion
  23. 23. Contact InfoLouAnn Blocker Kyle