Change management process and tools

1. WOMEN IN MINING
CONFERENCE
CHARLES COTTER
6 MARCH 2013
CHANGE MANAGEMENT

2. PRESENTATION OVERVIEW
 Introduction
 Key presentation topics
 Summary
 Questions

3. Fundamentals of Change
 Defining change
 What significant change events (personally and
professionally) have you experienced the past 6 months?
 Forces/drivers of change – internal and external
 Types of Change – SPOTS
 Change Personality – O or D type
 Resistance to change

4. Types of Change
 Structure
 People
 Organizational culture
 Technology
 Strategy
 Of these types of change, which is the most
challenging?

5. Change Personality
 O – type (Opportunity) – people who readily
embrace change and see the benefits/value that
change presents
 D – type (Danger) – people who resist change as
they see the risks inherent in change

6. Resistance to change
 Reasons why people resist change?
 Strategies to minimize resistance to change?

7. Change Transition Cycle
 Denial
 Anger/Resistance
 Exploration/Acceptance
 Commitment

8. Building Resilience and
Change Hardiness
 Positive
 Focussed
 Flexible
 Organized
 Proactive

9. Circle of Influence and Circle
of Concern
 Where do you focus your energy and time?

10. Change Management
Matrix
 Impact
 Control

11. Managing organizational
change - Kotter
 Education and Communication
 Participation
 Facilitation and Support
 Negotiation
 Manipulation and Co-optation
 Coercion

12. SUMMARY
 Key points
 Questions
 Contact details:
 Charles Cotter
 084 562 9446
 charlescot@polka.co.za
 Linked In
 Twitter @Charles_Cotter