Understanding Chapter 3 of "Why Should the Boss Listen to You?"

1. Achieving Maximum Impact
Why Should the Boss Listen to you
Chapter 3

2. “Viewing the world from the perspective of management rather than
staff is the crucial prerequisite for establishing a sound relationship”
~James E. Lukaszewski

3. Ways to Achieve Maximum Impact
Gain and Keep
the Confidence
of Senior People
Focus first on
establishing trust
and common
interest
Mutual recognition of
trust and common
direction provides
the platform for fixing
shortcomings
Understanding the
boss’s perspective
shows small concerns
are far less relevant to
achieving the boss’s
goal

4. Ways to Achieve Maximum Impact
Speak
Management’s
Language
Each staff function has
worked to develop and
use a unique
vocabulary and
concepts that are
aligned to
management’s goals
Learning management’s
language will allow you to
explain knowledge and
information to operators
and execs in ways that is
better aligned with
management’s goals
It will also allow
you to limit ideas
and information
that is not
needed, and
focus on the ones
that are important.

5. Ways to achieve maximum impact
Work Against
Patterns that
Bother Bosses
Often times we fall into patterns that
we believe is aligned to our boss’s
goals when in fact we are only wasting
our time, our boss’s time, distract and
irritate executives and prevents them
from taking you seriously

6. Patterns to Avoid..and what to do instead
Avoid
Suggesting more ideas and concepts than can be
achieved or considered
Engaging in time-wasting conversations.
Offering information that is late, incomplete, or
inaccurate
Offering information that is already known
Giving partial input
Being less than candid
Failing to end meetings on time
Practice Instead
Focus on what needs to get done instead of ways
to get it done.
Keep meetings and conversation straight to the
point and focused on the task at hand
Remain transparent and punctual if trust is to be
kept.
Move on to the next task, repeating information
can waste time and show lack of knowledge.
Talk in terms of timeliness or priorities to avoid
wasting time.

7. Feedback and expectations
Feedback
By making sure you give useful feedback, you’re
ensuring that you are not only keeping the channels
of communication open, but that those channels
remain focused on company’s goals.
Expectations
You are expected to be the eyes and ears within the
company as well as:
Remain current and involved
Show discipline
Take initiatives and show willingness to work with
others
Remain one step ahead by anticipating all possible
outcomes

8. Analysis and Assessments
When analyzing perceptions of others remember to consider:
** What they are saying
** What they are feeling
Make appropriate comments about fellow employees when necessary.
Make suggestions about what is working and what can use improvement