1. My
Internship
Experience
By: Chandlor Lyles

2. • Boston, MA
• INROADS Intern
• Rising Junior at Worcester
Polytechnic Institute (WPI)
• Major: Management Engineering
• Concentration: Mechanical
Engineering (ME)
• Fun Fact: I studied abroad in
Morocco, Africa
Introduction

3. My Org Chart
Barry
Morphis
Vice President
Janice Jensen
Manager
Operations & Talent Development
Vincent Richards
Project leader
Hayley O’Donnell
Project Leader
Janet Collinsworth
Project Consultant
Kali Brower
Project Consultant
Chandlor Lyles
INROADS Intern

4. Retail P&C Field Services
Operations & Talent Development
Implement
training
initiatives
supporting
the training
strategy
Liaison to
Learning &
Development
and project
management
of training
initiatives
Manage
PCS
Mentor
Program
Expense
management
PCS
DLM, on
and off-
boarding,
real
estate,
signage,
business
continuity
Manage
projects that
support
sales
associate
efficiencies
Liaison to
ARC to
assist with
call
issues/trends

5. Projects
• Access to Group Systems for Sales New Hires
- MetLife Identity Manager
- Gist/Eligibility
• Business Continuity – Employee Contact Information
- MetLife Home Directory (Reach Me)
- Information Update

6. National Sales School (NSS)
• Preparation/Logistics
• Post-NSS Materials
- Agent Evaluations
- Mock Agent Evaluation

8. SharePoint Project
- Intranet Sites
- PCS RSM Site

10. Goal Setting
• Business Writing
- 3 E-Learning Courses
• Presentation Skills
- Practice, Practice, Practice
• Time Management
- One People Place (OPP)

11. Successes
• Asking Questions
• Eagerness to take on new challenges
• Note Taking
• Great Attitude
• Working well with others

12. “There should always be
room for improvements..”

13. What I have learned
• The Insurance Industry
- MetLife Company/Family
• Time & Dedication
• Patience
- IT Help Desk
- Network Connectivity
• Connecticut Learning Summit
- Baby Boomers
- Millennials
• Saturday Workshops
• Lunch & Learns

14. Take Away
• WPI Microsoft Outlook
• Time Management (writing down tasks)
• Take on more Leadership Roles
• Networking

15. • Barry Morphis
• Janice Jensen
• Hayley O’Donnell
• My Entire Team
• Adriana Briones
• Kevon Ganga
• Titus Her
• INROADS Alum
• Meisha Moore
• INROADS Interns
• Tara Jaramillo
• Bill Ruthrauff
• SharePoint Team
• Field Sales Administration

16. Questions

17. THE END!!
Chandlor Lyles
INROADS Intern