1. Desktop Support Technician 08/2014 to 03/2016
Stream-Flo USA Houston, TX
• Setup new users
• Provisioning Desktop and Laptop computers
• Troubleshooting software and hardware issues
• Procedure documentation
• Scripting of software installs
Desktop Support Technician 06/2012 to 05/2014
CTG/Unites States Steel Corp Lone Star, TX
• Completed Windows 7 refresh project one month before deadline
• Provisioning and deployment of 800 to 1000 new computers using LANDesk
• Customer support of software and hardware problems
• Data recovery of several business critical PC’s
• Symantec System Recovery Management Solution server to backup critical business PCs
• Use of LANDesk to manage software on all PCs
• Asset management
• Provided KB docs for Wiki project
Supplemental Instructor/Tutor 10/2011 to 12/2011
Texas State Technical College Marshall, TX
• Teach students Red Hat Enterprise Linux 5
• Assist students with Red Hat Academy
Assembler 02/2009 to 08/2009
Lowe's Home Improvement Longview, TX
• Assembly of gas and charcoal grills, lawn tractors, patio furniture
• Maintaining and cleaning of work area
• Use of forklift and order-picker
CHARLES A BUSHEY III
12502 Seattle Slew Dr #103, Houston TX 77065 | H: (903) 215-6942 | C: (903) 215-6942|
chadbushey@gmail.com
Summary
Desktop Support Technician with A+ and Net+ Certifications and over three years experience. Proven
skills in troubleshooting and analytical thinking while maintaining focus on customer support. Use of
industry tools such as; LANDesk, Microsoft Deployment Tool, AD and command line scripting.
Maintaining asset management, Active Directory Users and Computers, and relevant Organizational
Units.
Highlights
• Desktop/Laptop Configuration
• Inventory Management
• Troubleshooting
• Software Installs
• Active Directory Users and Computers
• Scripting Software Installs
• Procedure Documentation
• Customer Support
Experience

2. Customer Service Representative 04/2008 to 02/2009
Sitel Longview, TX
• Maintain, update and make changes to customer accounts
• Activated new and old phones for customers
• Troubleshoot phone problems and make recommendations for replacement
• Resolved billing problems
Shift Leader 06/2006 to 04/2008
Mazzio's Italian Eatery Longview, TX
• Managed kitchen, personnel and front of house duties
• Dealing with customer issues to bring resolution
• Managed back office processes including earnings report and shift close
Computer Technician 06/2004 to 03/2005
Computer Time Longview, TX
• Diagnose and repair of personal computers
• Building new computers
• RMA processes
Student Worker 06/2001 to 03/2002
LeTourneau University Longview, TX
• Completed inventory of 2500 computers
• Maintenance of computer labs and faculty/staff computers
• Organization of stock room
Bachelor of Science: Engineering Technology 2006
LeTourneau University Longview, TX
Associate of Applied Science: Computer Systems Desktop Support 2011
Texas State Technical College Marshall, TX
Associate of Applied Science: Computer Systems Network Administration 2011
Texas State Technical College Marshall, TX
Texas State Technical College
• Phi Theta Kappa
• Presidents List
• Regents Honors
Skills
A+, Net+, Active Directory, asset management, backups, hardware, software, customer support,
Office, Windows 7, Windows XP, Windows 8.1, Windows 10, troubleshooting, desktop support
CHARLES A BUSHEY III
Education