The document summarizes the work experience and qualifications of Charles A Bushey III. He has over 3 years of experience in desktop support roles, providing setup, troubleshooting, and customer support for desktops, laptops, and software. His skills include using tools like LANDesk, Active Directory, and scripting software installations. He also has experience in supplemental instruction, assembly, customer service, and shift leading roles.
1. Desktop Support Technician 08/2014 to 03/2016
Stream-Flo USA Houston, TX
• Setup new users
• Provisioning Desktop and Laptop computers
• Troubleshooting software and hardware issues
• Procedure documentation
• Scripting of software installs
Desktop Support Technician 06/2012 to 05/2014
CTG/Unites States Steel Corp Lone Star, TX
• Completed Windows 7 refresh project one month before deadline
• Provisioning and deployment of 800 to 1000 new computers using LANDesk
• Customer support of software and hardware problems
• Data recovery of several business critical PC’s
• Symantec System Recovery Management Solution server to backup critical business PCs
• Use of LANDesk to manage software on all PCs
• Asset management
• Provided KB docs for Wiki project
Supplemental Instructor/Tutor 10/2011 to 12/2011
Texas State Technical College Marshall, TX
• Teach students Red Hat Enterprise Linux 5
• Assist students with Red Hat Academy
Assembler 02/2009 to 08/2009
Lowe's Home Improvement Longview, TX
• Assembly of gas and charcoal grills, lawn tractors, patio furniture
• Maintaining and cleaning of work area
• Use of forklift and order-picker
CHARLES A BUSHEY III
12502 Seattle Slew Dr #103, Houston TX 77065 | H: (903) 215-6942 | C: (903) 215-6942|
chadbushey@gmail.com
Summary
Desktop Support Technician with A+ and Net+ Certifications and over three years experience. Proven
skills in troubleshooting and analytical thinking while maintaining focus on customer support. Use of
industry tools such as; LANDesk, Microsoft Deployment Tool, AD and command line scripting.
Maintaining asset management, Active Directory Users and Computers, and relevant Organizational
Units.
Highlights
• Desktop/Laptop Configuration
• Inventory Management
• Troubleshooting
• Software Installs
• Active Directory Users and Computers
• Scripting Software Installs
• Procedure Documentation
• Customer Support
Experience
2. Customer Service Representative 04/2008 to 02/2009
Sitel Longview, TX
• Maintain, update and make changes to customer accounts
• Activated new and old phones for customers
• Troubleshoot phone problems and make recommendations for replacement
• Resolved billing problems
Shift Leader 06/2006 to 04/2008
Mazzio's Italian Eatery Longview, TX
• Managed kitchen, personnel and front of house duties
• Dealing with customer issues to bring resolution
• Managed back office processes including earnings report and shift close
Computer Technician 06/2004 to 03/2005
Computer Time Longview, TX
• Diagnose and repair of personal computers
• Building new computers
• RMA processes
Student Worker 06/2001 to 03/2002
LeTourneau University Longview, TX
• Completed inventory of 2500 computers
• Maintenance of computer labs and faculty/staff computers
• Organization of stock room
Bachelor of Science: Engineering Technology 2006
LeTourneau University Longview, TX
Associate of Applied Science: Computer Systems Desktop Support 2011
Texas State Technical College Marshall, TX
Associate of Applied Science: Computer Systems Network Administration 2011
Texas State Technical College Marshall, TX
Texas State Technical College
• Phi Theta Kappa
• Presidents List
• Regents Honors
Skills
A+, Net+, Active Directory, asset management, backups, hardware, software, customer support,
Office, Windows 7, Windows XP, Windows 8.1, Windows 10, troubleshooting, desktop support
CHARLES A BUSHEY III
Education