2. About us
• Founded in 1955
• Manufacturer of custom foodservice equipment
– Toasters
– Steamers
– Grills
• Serve Global Quick Service Restaurant (QSR) market
• Customers include:
– McDonald’s, Wendy’s, Chic-fil-a, Firehouse Subs, BK,
and many more
5. What is IoT?
The Internet of Things (IoT) is a system of interrelated
computing devices, mechanical and digital machines,
objects, animals or people that are provided with unique
identifiers and the ability to transfer data over a network
without requiring human-to-human or human-to-computer
interaction.
techtarget.com
6. QSR-The Digital Revolution
• Risk of getting left behind by both the competition and
customer.
– Digital menu boards
– Online ordering
– Targeted social media campaigns
– Change from fractured technology systems to
integrated
7. QSR-The Digital Revolution
• Massive amount of data collected
– Customers
– Sales
– Other Trends
• Analytic Tools
– Make better decisions
– Engage customers
– Manage efficiencies
8. Top 10 IoT Restaurant Applications
1. Staying on Top
2. Yummier Customer Experience
3. Sales Opportunities
4. Data-Based & Actionable Insights
5. Safer Cooking Environment
6. Streamlined Operations & Improved Workflow
7. Supplying & Maintenance Automation
8. Reduced Energy Use & Costs
9. Flawless Food Waste Management
10. Kitchen Management in the Remote
finoit.com
9. Fast Food Chain Automation is changing how restaurants calculate and
manage their costs on a daily basis. IoT-Ignite's Fast Food solution
creates significant value by combining different services that collect
and generate information in the restaurant.
Restaurants will be able to use any kind of data generated within their
store to understand and improve the work processes. With this solution
IoT-Ignite localizes the center-managed operations. For example, the
solution alerts when waste exceeds a certain amount, consumption
trends change, the restaurant is out of stock, or there are items that are
close to expiration in the cold room.
New Approach to Fast Food
Restaurant Automation
10. VALUE
Creation
• Full Interior/Exterior CX
• Convenience
• Service
• Product Choice
• Affordability
• Extended Hours
Capture
• Make Better Decisions
• Engaging CX
• Manage Efficiencies
• Data Based Actionable
Insights
• System Integration
• Staying on Top
13. Data gathering
– Collecting data to improve customer service. (real
time)
– Opportunity for improvements on equipment.
– More customization for individual customers.
14. Lower warranty claims
– If equipment is not being utilized properly.
– Gaps in training required by customers.
– Preventive maintenance suggestions and alerts.
15. Innovations
– Opportunity for improvements by R&D team and
being proactive instead of reactive.
– Tying in R&D and IT currently they are not working
in parallel
– Additional customer opportunity.
– Customer loyalty due to being first in class supplier.
16. Opportunities
• Identify problems and opportunities.
– State consumer problems, and define the nature of
product/service opportunities that are created by
those problems.
18. Antunes Strategy
• Industry Leader in commercial grade restaurant
equipment.
• Sets the precedent for competitors to follow
• Custom tailored equipment
• Predict future demand based on Customers past
purchases.
19. Antunes Strategy
• Sensors
• Data
• Communications
• Maintenance
• Recommendations
• Trend spotting
• Population density sales impact
22. Antunes Strategy
• Sales Trend data gathering
• McDonald's Filet-O-Fish — created for Catholics
abstaining from meat on Fridays during Lent — started
the trend in 1962
32. Customer Focus
• Currently the customer places the order via mobile app,
drive-thru line, or front desk and waits.
• How can this process be improved?
33. Mobile Order Integration
• Buns automation based on orders (either toasted or
fresh baked)
• Bagels toasted on demand
• Eggs made fresh on demand
• Fresh salads and temperature controlled items are
maintained
34. Sensors
• Technology adapts to make way for automation
• Currently beverages are handled in this manner
• AI technology will monitor for consistency on product to
ensure customer satisfaction
• Data will be used to market to future clients
35. Goals
• End consumer gets a more predictable product
• End consumer gets a more efficient experience
• Distributors get a more valuable and updated product
• McDonalds gets happier customers
36. Future
• This sets the precedent for the buying experience going
forward
• Gives the distributors data to help innovate the
production and manufacturing of machinery
• Allows for transparency among B2B2C
Editor's Notes
. All data from these services are collected and processed on a single smart edge gateway. This way, the growing amount of data and additional devices in your store do not affect your real-time actions.
IoT-Ignite solution executes processing and filtering of data within the Smart Edge Gateway and forwards the meaningful data to IoT-Ignite cloud.