1. CARA G. HAVENER
212 N Tamenend Ave., New Britain, PA 18901
cghavener@gmail.com
215.869.7050
EDUCATION
Kutztown University of Pennsylvania
· Graduation December 2011 – GPA 3.85, Cumulative
· Dual Degree Program
– Bachelor of Science in Business Administration (B.S.B.A.) with a concentration in Marketing
– Bachelor of Science in Industrial-Organizational Psychology (B.S.)
· Honors
– Graduated summa cum laude
– Dean’s List Fall and Spring Semesters 2008, 2009, 2010, and 2011
– Phi Kappa Phi Honor Society
– Dean’s Scholars Award Fall 2008 and Fall 2009 for a G.P.A. of 3.8 and above
– Presidential Ambassador to University President
– Environmental Psychology Study in Munich, Germany and Telfes, Austria
WORK EXPERIENCE
Claims Specialist, Liberty Mutual Insurance May 2014 to
Present
· Thoroughly investigate incoming workers’ compensation claims to determine compensability
· Manage medical treatment, disability, return to work and litigation on accepted and denied claims by
coordinating between injured worker, customer, physicians and legal representatives
· Evaluate claims for settlement and negotiate settlement directly with injured workers and attorneys
Licensing Representative, PA Department of Public Welfare September 2012 to May 2014
· Ensure health and safety of residents in licensed child residential treatment and mental health facilities
· Responsible for ongoing annual inspections and investigations to ensure standards and integrity at over
300 licensed facilities in the southeast region.
· Inspections include document reviews, staff and resident interviews, physical site reviews and drafting
reports of inspection findings
· Investigate abuse allegations under the Adult Protective Services Act to ensure the well being of
individuals with disabilities between the ages of 18 and 59 years old
Waitress and Bartender, Alexander’s German Restaurant September 2011 to September 2012
· Waitress and tend bar in a high paced atmosphere

2. · Create advertisements and social media profiles to promote specials
· Coordinate events, including: graduations, class reunions and private parties
Business Education Tutor, Kutztown University September 2009 to May 2011
· Assisted underclassmen in a variety of business courses: (i) Financial Accounting, (ii) Managerial
Accounting, (iii) Business Information Systems, (iv) Macro Economics, (v) Micro Economics, (vi)
Business Statistics, (vii) Principles of Marketing, and (viii) Math for Business and Information Science
Majors
Administrative Assistant, Layne Christensen January 2008 - June 2010
· Assisted with submission of construction bids for water treatment projects
· Reviewed and processed electronic invoices from vendors
SKILLS
· SPSS, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, and Access