Cara Havener graduated summa cum laude from Kutztown University in 2011 with dual degrees in Business Administration and Industrial-Organizational Psychology. She has worked as a Claims Specialist for Liberty Mutual Insurance since 2014, where she investigates workers' compensation claims and manages medical treatment, disability, and litigation. Prior to that, she worked for the PA Department of Public Welfare conducting facility inspections and abuse investigations. Havener also has experience as a waitress, bartender, business tutor, and administrative assistant. She is proficient in statistical analysis software and the Microsoft Office suite.
Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000.docxanhlodge
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected]
EDUCATION
University de France – Paris, France Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY December 2015 – Present
· Work closely with the field sales organization, operations, and internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce
Temporary Agency – New York, NY September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Military Housing – New York, NY March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.
L. michelle lewis human resource projects coordinatorLaTina Lewis
As a committed HR professional with several years of exciting experience in Human Resources for Technical Professionals, start-ups, aviation and pharmaceuticals I have long standing reputation of seeking strategic solutions.
Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000.docxanhlodge
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected]
EDUCATION
University de France – Paris, France Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY December 2015 – Present
· Work closely with the field sales organization, operations, and internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce
Temporary Agency – New York, NY September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Military Housing – New York, NY March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.
L. michelle lewis human resource projects coordinatorLaTina Lewis
As a committed HR professional with several years of exciting experience in Human Resources for Technical Professionals, start-ups, aviation and pharmaceuticals I have long standing reputation of seeking strategic solutions.
1. CARA G. HAVENER
212 N Tamenend Ave., New Britain, PA 18901
cghavener@gmail.com
215.869.7050
EDUCATION
Kutztown University of Pennsylvania
· Graduation December 2011 – GPA 3.85, Cumulative
· Dual Degree Program
– Bachelor of Science in Business Administration (B.S.B.A.) with a concentration in Marketing
– Bachelor of Science in Industrial-Organizational Psychology (B.S.)
· Honors
– Graduated summa cum laude
– Dean’s List Fall and Spring Semesters 2008, 2009, 2010, and 2011
– Phi Kappa Phi Honor Society
– Dean’s Scholars Award Fall 2008 and Fall 2009 for a G.P.A. of 3.8 and above
– Presidential Ambassador to University President
– Environmental Psychology Study in Munich, Germany and Telfes, Austria
WORK EXPERIENCE
Claims Specialist, Liberty Mutual Insurance May 2014 to
Present
· Thoroughly investigate incoming workers’ compensation claims to determine compensability
· Manage medical treatment, disability, return to work and litigation on accepted and denied claims by
coordinating between injured worker, customer, physicians and legal representatives
· Evaluate claims for settlement and negotiate settlement directly with injured workers and attorneys
Licensing Representative, PA Department of Public Welfare September 2012 to May 2014
· Ensure health and safety of residents in licensed child residential treatment and mental health facilities
· Responsible for ongoing annual inspections and investigations to ensure standards and integrity at over
300 licensed facilities in the southeast region.
· Inspections include document reviews, staff and resident interviews, physical site reviews and drafting
reports of inspection findings
· Investigate abuse allegations under the Adult Protective Services Act to ensure the well being of
individuals with disabilities between the ages of 18 and 59 years old
Waitress and Bartender, Alexander’s German Restaurant September 2011 to September 2012
· Waitress and tend bar in a high paced atmosphere
2. · Create advertisements and social media profiles to promote specials
· Coordinate events, including: graduations, class reunions and private parties
Business Education Tutor, Kutztown University September 2009 to May 2011
· Assisted underclassmen in a variety of business courses: (i) Financial Accounting, (ii) Managerial
Accounting, (iii) Business Information Systems, (iv) Macro Economics, (v) Micro Economics, (vi)
Business Statistics, (vii) Principles of Marketing, and (viii) Math for Business and Information Science
Majors
Administrative Assistant, Layne Christensen January 2008 - June 2010
· Assisted with submission of construction bids for water treatment projects
· Reviewed and processed electronic invoices from vendors
SKILLS
· SPSS, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, and Access