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Media Training
Reputation
Why connect with the media?
• Think like a hack
Who
knows
what you
do?
The Nolan
Factor
RISK V OPPORTUNITY
This Photo by Unknown Author is licensed under CC BY-SA
Got a story?
• Planned events
• Reax to story
• Local interest
• New product
• Winning an award
• Opinion on issue
What’s your
story?
Newsworthy?
1. Scale
2. Place
3. Timing
4. Unusual
5. Human interest
The curse of knowledge is a cognitive
bias that occurs when an individual,
communicating with other individuals,
unknowingly assumes that the others
have the background to understand.
Local outlets
Types of interviews
• TV or radio
• Newspaper
• In studio
• Down the line (BBC Newsline)
• Phone (landline)
• Live or pre recorded
Contacts
• Wendy Austin, @wendytalksbizz
• John Campbell, Economics Editor @JP_Biz
• Clodagh Rice, @ClodaghLRice
• Marie-Louise Connolly, @mlchealth
• Catherine Smyth, @CathSmyth1
• William Crawley, @williamcrawley
• Colette Maguire, @colettemaguire
Be Available!
Make it easy for
your media
contact!
Before a media interview: 8 questions
1. Collect the basics – name, news organisation, tel contact
2. Tell me more about the story you’re working on. Are you approaching the
story from any perspective?
3. Who else are you interviewing?
4. What’s the format – print, TV, radio, live, over the phone?
5. What exactly do you need from me?
6. Who will be doing interview?
7. How long will it take
8. Deadline?
• Spell your name and company name – preferably email it!
What’s your message?
SARA model
• S – Explain the SITUATION
• A - Describe the APPROACH
you took/are taking
• R - State the RESULT or expected
result
• A - Close with what you’ve
learned or a call to ACTION
Car Insurance Premium
Increase• Scene “If you have an accident, the cost
of repairs and parts for cars has gone up,
so what’s happening is the insurance
industry has passed the cost of this rise
onto the customer.”
Car Insurance Premium
Increase• Scene “If you have an accident, the cost
of repairs and parts for cars has gone up,
so what’s happening is the insurance
industry has passed the cost of this rise
onto the customer.”
• Approach – “What we do at
Confused.Com is shop around for our
customer to make sure we get them the
best deal.”
• Benefits – “Just last week one of our
customers received a renewal quote for
£1,100 – but we managed to get it down to
£400 for him.”
• Action – “So it absolutely pays to shop
around to make sure you get the best
quote possible. We can do that for you.”
# B e S e e n B e H e a r d
Key messages 20,000 people with
dementia in NI
First hospice
dementia palliative
care facility in NI
Want to roll out
across NI
Supporting
message 1
Anticipated to rise to
60,000 by 2050
Offers end of life
care both in-
community and in-
house
It is a pilot project
for three years
Supporting
message 2
1,400 people last year
died of dementia
related causes
Designed specially
to meet the needs of
people with
dementia
Currently only
available in North
and West Belfast
Supporting
message 3
Listened to people with
dementia and families
Entitled to same
dignity and respect
as people with other
terminal illnesses.
Only available in
North and West
Belfast
Be Memorable
• Use metaphors, analogies, tell a
story
• Power of three (list three points,
three big mistakes, three actions)
• Be definite – we’re going to
instead of we’re trying to
• Use – Biggest, Best, Worst,
Fastest!
Make them care
• Make people care
• Get them to laugh, cheer,
shake their head, be
surprised, be afraid, be sad
• Ditch the jargon/acronyms
Presenting on camera
Warmth Competence
How we judge others
Photo by Airwolfhound CC-BY Photo by Chris Parker CC-BY
Body language
Posture
Bridging Example
• What matters most in this
situation is….
• I’d like to emphasise again ….
• We sympathise greatly with the
family and ….
• Whilst _______ is important, it is
also important to remember ….
Good v Bad
Over to YOU!

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Media Training

  • 3. Why connect with the media? • Think like a hack
  • 6.
  • 7.
  • 8. RISK V OPPORTUNITY This Photo by Unknown Author is licensed under CC BY-SA
  • 9. Got a story? • Planned events • Reax to story • Local interest • New product • Winning an award • Opinion on issue
  • 11. Newsworthy? 1. Scale 2. Place 3. Timing 4. Unusual 5. Human interest
  • 12. The curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that the others have the background to understand.
  • 14. Types of interviews • TV or radio • Newspaper • In studio • Down the line (BBC Newsline) • Phone (landline) • Live or pre recorded
  • 15.
  • 16. Contacts • Wendy Austin, @wendytalksbizz • John Campbell, Economics Editor @JP_Biz • Clodagh Rice, @ClodaghLRice • Marie-Louise Connolly, @mlchealth • Catherine Smyth, @CathSmyth1 • William Crawley, @williamcrawley • Colette Maguire, @colettemaguire
  • 17. Be Available! Make it easy for your media contact!
  • 18. Before a media interview: 8 questions 1. Collect the basics – name, news organisation, tel contact 2. Tell me more about the story you’re working on. Are you approaching the story from any perspective? 3. Who else are you interviewing? 4. What’s the format – print, TV, radio, live, over the phone? 5. What exactly do you need from me? 6. Who will be doing interview? 7. How long will it take 8. Deadline? • Spell your name and company name – preferably email it!
  • 19.
  • 21. SARA model • S – Explain the SITUATION • A - Describe the APPROACH you took/are taking • R - State the RESULT or expected result • A - Close with what you’ve learned or a call to ACTION
  • 22. Car Insurance Premium Increase• Scene “If you have an accident, the cost of repairs and parts for cars has gone up, so what’s happening is the insurance industry has passed the cost of this rise onto the customer.”
  • 23. Car Insurance Premium Increase• Scene “If you have an accident, the cost of repairs and parts for cars has gone up, so what’s happening is the insurance industry has passed the cost of this rise onto the customer.”
  • 24. • Approach – “What we do at Confused.Com is shop around for our customer to make sure we get them the best deal.”
  • 25. • Benefits – “Just last week one of our customers received a renewal quote for £1,100 – but we managed to get it down to £400 for him.”
  • 26. • Action – “So it absolutely pays to shop around to make sure you get the best quote possible. We can do that for you.”
  • 27. # B e S e e n B e H e a r d Key messages 20,000 people with dementia in NI First hospice dementia palliative care facility in NI Want to roll out across NI Supporting message 1 Anticipated to rise to 60,000 by 2050 Offers end of life care both in- community and in- house It is a pilot project for three years Supporting message 2 1,400 people last year died of dementia related causes Designed specially to meet the needs of people with dementia Currently only available in North and West Belfast Supporting message 3 Listened to people with dementia and families Entitled to same dignity and respect as people with other terminal illnesses. Only available in North and West Belfast
  • 28. Be Memorable • Use metaphors, analogies, tell a story • Power of three (list three points, three big mistakes, three actions) • Be definite – we’re going to instead of we’re trying to • Use – Biggest, Best, Worst, Fastest!
  • 29. Make them care • Make people care • Get them to laugh, cheer, shake their head, be surprised, be afraid, be sad • Ditch the jargon/acronyms
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  • 33. Warmth Competence How we judge others
  • 34. Photo by Airwolfhound CC-BY Photo by Chris Parker CC-BY
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  • 52. Bridging Example • What matters most in this situation is…. • I’d like to emphasise again …. • We sympathise greatly with the family and …. • Whilst _______ is important, it is also important to remember ….

Editor's Notes

  1. Sceptical of the media – Hands up? Usually that’s about protecting your reputation -
  2. Tell your story – be the change – think like a journalist – connect with the media –
  3. Warren Buffet – one of the world’s richest men - It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.
  4. Non verbal communication