12. The curse of knowledge is a cognitive
bias that occurs when an individual,
communicating with other individuals,
unknowingly assumes that the others
have the background to understand.
18. Before a media interview: 8 questions
1. Collect the basics – name, news organisation, tel contact
2. Tell me more about the story you’re working on. Are you approaching the
story from any perspective?
3. Who else are you interviewing?
4. What’s the format – print, TV, radio, live, over the phone?
5. What exactly do you need from me?
6. Who will be doing interview?
7. How long will it take
8. Deadline?
• Spell your name and company name – preferably email it!
21. SARA model
• S – Explain the SITUATION
• A - Describe the APPROACH
you took/are taking
• R - State the RESULT or expected
result
• A - Close with what you’ve
learned or a call to ACTION
22. Car Insurance Premium
Increase• Scene “If you have an accident, the cost
of repairs and parts for cars has gone up,
so what’s happening is the insurance
industry has passed the cost of this rise
onto the customer.”
23. Car Insurance Premium
Increase• Scene “If you have an accident, the cost
of repairs and parts for cars has gone up,
so what’s happening is the insurance
industry has passed the cost of this rise
onto the customer.”
24. • Approach – “What we do at
Confused.Com is shop around for our
customer to make sure we get them the
best deal.”
25. • Benefits – “Just last week one of our
customers received a renewal quote for
£1,100 – but we managed to get it down to
£400 for him.”
26. • Action – “So it absolutely pays to shop
around to make sure you get the best
quote possible. We can do that for you.”
27. # B e S e e n B e H e a r d
Key messages 20,000 people with
dementia in NI
First hospice
dementia palliative
care facility in NI
Want to roll out
across NI
Supporting
message 1
Anticipated to rise to
60,000 by 2050
Offers end of life
care both in-
community and in-
house
It is a pilot project
for three years
Supporting
message 2
1,400 people last year
died of dementia
related causes
Designed specially
to meet the needs of
people with
dementia
Currently only
available in North
and West Belfast
Supporting
message 3
Listened to people with
dementia and families
Entitled to same
dignity and respect
as people with other
terminal illnesses.
Only available in
North and West
Belfast
28. Be Memorable
• Use metaphors, analogies, tell a
story
• Power of three (list three points,
three big mistakes, three actions)
• Be definite – we’re going to
instead of we’re trying to
• Use – Biggest, Best, Worst,
Fastest!
29. Make them care
• Make people care
• Get them to laugh, cheer,
shake their head, be
surprised, be afraid, be sad
• Ditch the jargon/acronyms
52. Bridging Example
• What matters most in this
situation is….
• I’d like to emphasise again ….
• We sympathise greatly with the
family and ….
• Whilst _______ is important, it is
also important to remember ….
Sceptical of the media – Hands up? Usually that’s about protecting your reputation -
Tell your story – be the change – think like a journalist – connect with the media –
Warren Buffet – one of the world’s richest men - It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.