How to Deliver a More Seamless Customer Experience

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1 like•1,831 views

Every contact center leader and CXO hopes to deliver a seamless customer experience, but what does that mean? And how do you do it? Our #ICMIchat community spent some time exploring what a seamless customer experience looks like and shared some tips to improve the service experience. Click through for insight your team can use in the year ahead.

Business

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
How to Deliver a More Seamless Customer Experience

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Defining
Customer
Experience

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Components
of
a
Seamless
Customer
Experience

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
What
Prevents
a
Seamless
Experience?

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Driving
Consistency
Across
Customer
Touchpoints

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Technology’s
Role
in
the
Customer
Journey

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Brands
that
Provide
a
Seamless
Service
Experience

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Simple
Ways
to
Improve
the
Customer
Experience
in
2017

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