Partnering Paul with his presentation, Dominic Evans from Domec talked about their approach, how contractors can support the client and the importance of a good relationship, communication and commissioning.
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CP2 - The contractors perspective
1. CP2 and the search
to become a better client
21 September 2016
By Dominic Evans, Managing Director, Domec Ltd
2. New Museum of Liverpool
385k bio-diesel CHP units
Two 768k natural gas CHP
Two 850kW boilers
A 1000kW absorption chiller
A 998kW conventional compression chiller
6. twid¦dle.
VERB
1.twist, move, or fiddle with (something), typically in a
purposeless or nervous way:
"she twiddled the dials on the radio" ·
[More]
synonyms: turn · twist · swivel · twirl · adjust · move · jiggle ·
[More]
NOUN
1.an act of twisting or fiddling with something:
"one twiddle of a button"
7. Ultimately the results
are usually, end user
dissatisfaction and/or
reduced performance
of the technology.
In this case, far more
usage of the two,
small, LPG tanks
Than originally
planned
10. Commissioning process
Commissioning
Employed by the
consultant
Not enough
importance
placed on
the process
Consultant turns a blind
eye or has moved on to
the next project
It’s too late at to rectify
some problems at this
stage
Not enough
program
time
allocated
11. Commissioning process
Commissioning
Employed by the
client
Not enough
importance
placed on the
process
Consultant turns a
blind eye or has
moved on to the next
project
It’s too late at to
rectify some
problems at this
stage
Not
enough
program
time
allocated
Maintenance
Pre-commissioning
checks
Performance gapData capture
14. By including your maintenance provider at design stage as part of
your team you get engineering expertise focussed on a different
part of the life-cycle, this increases the chance that:
15. By including your maintenance provider at design stage as part of
your team you get engineering expertise focussed on a different
part of the life-cycle, this increases the chance that:
Faults will be identified and rectified earlier and before the
snagging period ends
Focus on how the system operates once it’s installed
A maintenance contractor that understands the system design
from day one
Relationships built over a period of time before the system goes
live
16. Conclusions…
-Issues with new technology or complex installations are common
-But unless they cause a significant enough problem for the end user
they often go un-resolved indefinitely.
-Or worse still, the technology is by-passed completely
-users push buttons and twiddle knobs if the systems don’t work as they
expect them to.
Editor's Notes
My Name is…
Domec specialise in building maintenance and installations valued at <£300k.
We have built a reputation on managing technically challenging buildings, buildings in remote locations and those with listings which we enable with the assistance of our building surveying business which works alongside the main business.
We became involved in facilitating technical installations in 2011, when we worked with a CHP provider on the NML.
This site was experienced some minor issues that had led to some frustration on the part of the client.
CHP issues can be particularly debilitating for a building as the effect is potentially heating, cooling and power
Our role here is not to understand the specifics of each specialist system but to know who and when to call in the manufacturers/specialists
And also to do so before the effect of the fault becomes noticeable by the buildings occupants
Our first experience with Water Sourced Heat Pumps came shortly after NML in the shape of YHA Lee Valley which is situated 20 miles outside of London and consists of 5 lodges heated via a SWSHP
Problems with overheating and persistent pump failures had been evident since the site had been completed three years’ prior
The D&B contractor responsible had gone into administration
Our investigations led us to conclude that there were multiple blockages in the UFH system
The rectification cost was to be in the tens of thousands of pounds plus the knock on operational and reputational damage of closing the site
The end result was that we installed wall mounted electric heaters
The builder had been paid, so had the consultants- the client in this situation has suffered terribly as a result of their own bright idea. For being bold and attempting to seek a sustainable solution while being an early adopter of a new technology.
At Lee Valley there was a rumour that we had picked up from a consultant that a digger had been used to lay the screed which had caused the UFH pipwork to collapse
We don’t know if this is true- but it could be
The rest of the project was relatively problem free
And yet the client now pays for electric wall mounted heating
The problems at PN were immediately not catastrophic
If anything they are minor irritations
Reliable feedback is not that easy to obtain due to the current usage
That is, it is home to a few NT staff
An apartment retained as a holiday home for Lord Anglesey
Coffee shop and visitor centre
Visitor attraction
But the manifestation of the problems were
Showers not hot enough
Too much heat in the building (it can’t be switched off during the summer due to the preservation of the house and artefacts within
Some alarms activating on the BMS controls
Some freezing of the chilled water pipework
There was suspicion that some knob twiddling
Just in case you question my technical knowledge of the word twiddling
We see with both the YHA and NT the net effect is that the clients are paying more
Not reducing their carbon footprint to the degree they were promised
Therefore not freeing more opex
Specific reasons vary greatly
Some observations we have made while dealing with the aftermath of them include
Working in Silos
The client must decide on which specialist to call
Once selected, the response is often confirmation that the equipment is working as per its design but the problem is likely to be another piece of equipment that needs to be working in order for it to work.
Client contact next specialist
The scenario repeats at the client’s cost
If the problem is intermittent it becomes a battle of wills to keep traction
Costs continue to increase
Working in silos when diagnosing maintenance issues seems only to confirm what the problem is NOT!
But working in Silos is as much of a problem during the installation too
Commissioning
When a project overruns, the last two on site are the commissioning engineer and the painters. This needs to change
Not enough time or importance placed on commissioning generally
Too many faults are difficult to rectify once installation is complete
By including a pro-active maintenance company earlier, you can have a party fully focussed on matters that are currently periphery
Employ the maintenance company to undertake the commissioning or to oversee those doing it
This gives them the opportunity to learn the system before they take responsibility
Get manufacturers training if necessary
It’s worth noting that the maintenance company should be selected based on the criteria the client requires for example they might need
A fast response time, making their location relevant
Critical parts inventory to be kept or maintained
Certain skills to be employed such as gas, f-gas, electrical competence
By making the maintenance contractor responsible for measuring and capturing data, the client is more likely to understand the size of any performance gap.
So referring back to the COP, the current recommendation is to involve the maintenance contractor following commissioning
In reality its more likely to be a year after commissioning, once snagging is complete.
I’m suggesting that, if the maintenance contractor is proactive, involve them at design stage
If they know the site, they will add value
Allow time and budget to allow pre-commissioning checks during construction phase
Ideally employ them to undertake or oversee commissioning
And continue once commissioning is complete during the snagging period and beyond
In summery
Employing your maintenance provider to undertake the tasks outlined previously, you have someone focussed on a different part of the life-cycle
The benefits of this are clear
Conclusions
Many projects in our industry incur problems
The current system whether D&B or traditional can exacerbate them
The client is the one that ultimately suffers and the effect of this is likely to reduce the number of projects they encourage thereafter
However- give the consultants a break- each of their schemes are a prototype and by making small changes, and bringing in a proactive maintenance contractor from an early stage, the results can be significantly improved
Thankyou!