If you're having trouble finding a trusted partner to handle your IT help desk, consider CRI Advantage. With over 33 years of experience working with federal, state, and local governments as well as clients, CRI Advantage is an industry leader in IT services. With a permanent staff of more than 100 CISSP-certified security experts and industry-leading professional consultants, we offer all types of Managed IT Services, from managed help desks to cybersecurity and IT staffing. CRI Advantage is one of the top managed IT service providers for SMEs in the US and is a Premier ServiceNow and a Shared Assessment Member. https://criadvantage.com/service-now/it-service-management/

1. LETS DISCUSS THE FIVE PILLARS OF FINDING THE RIGHT MANAGED IT SERVICE PROVIDER
MANAGED IT SERVICE PROVIDER

2. What is Managed IT Services
Who is Managed IT Services Provider
Five pillars of finding the right managed
it service provider
Trusted Managed Service Provider
Contact CRI Advantage
KEY TAKEAWAYS:

3. WHAT IS MANAGED
IT SERVICES
What are managed IT services? They’re the key to
helping your clients grow and scale their businesses.
More specifically, however, they’re information
technology tasks handled by a third-party vendor.
Small to medium businesses can leverage these
services on a subscription basis to elevate their
companies to the same level as the industry giants in
their field at a fraction of the cost.
From computers and phones to networks and
passwords, many tech systems keep small-medium
businesses (SMBs) running and their data safe. But
many SMBs don’t have the time, talent, or money to
handle these systems in-house.
That’s where managed IT services come in.

4. WHO IS MANAGED IT SERVICES
PROVIDER
An organization responsible for
managing and delivering services to
another organization as per their
requirement is called a managed
service provider (MSP). The services
provided by an MSP typically are
ongoing and remote. Traditionally, an
MSP was used to manage or deliver
information technology (IT) services like
infrastructure, security, networking and
applications. But a modern-day
managed service provider may also
manage an organization’s other
business needs, such as staffing,
payroll, customer engagement and
vendor management.

5. THE FIVE PILLARS OF FINDING THE RIGHT MANAGED
SERVICE PROVIDER
There are several things to consider when
looking for the right IT managed service
provider to help guide you on your IT
transformation journey.

6. If you are integrating a new system
(e.g., ServiceNow, Zendesk, Jira, etc.)
into your business, ensure your
managed service provider is a
recognized partner. That’s one of the
best indicators of success – all major
platforms have partner programs, so
your search for one might as well start
there. Finding an IT managed service
provider that is recognized by the ITSM
you are implementing ensures they are
experienced and will deliver a service
of a high standard.
PILLAR #1: RECOGNIZED
PARTNER
Here’s an example – you are a mid-sized
business, investing your hard-earned
capital in implementing a new, more
modern, and streamlined help desk to
boost productivity and enable your team to
focus on their core business objectives
while keeping end-users satisfied. You
contact a managed service provider that
will implement the help desk platform – all
good, right? But what good is a platform if
your team isn’t trained to use it? The best IT
managed service providers ensure the
integrity of the system they implemented,
as well as the training of your staff.
PILLAR #2: PROVIDE END-
USER TRAINING

7. Every IT change, whether it’s big or
small, goes through three main stages
– development, testing, and
production. However, there is a fourth
crucial stage that is oftentimes
overlooked – post-production. Issues
arise, and additional changes require
further implementation even when the
implementations and integrations are
complete and have gone live, so when
assessing your future IT managed
service provider, make sure they will
support you in this final stage.
PILLAR #3: PROVIDE POST-
IMPLEMENTATION SUPPORT
Third-party applications are an
integral part of any business,
however not all IT managed service
providers offer integrations. When
looking for your ideal
implementation partner, ensure
they will help you integrate your
third-party applications into a
unified and easy-to-manage system
that will be your single source of
truth for your IT operations.
PILLAR #4: SUPPORT
INTEGRATIONS

8. Some managed service providers are better suited for large-scale organizations, whereas others are more
geared toward the needs of small to middle-sized businesses. If you are the former, the choice is easy – you
can always turn to big names with experience in complex implementations, such as Deloitte or IBM. However,
if you fall in the latter category, we’d advise you to look for a smaller, reputable name with a proven track
record. Working with smaller or middle-sized businesses. Preferably within your industry.
PILLAR #5: HAVE EXPERIENCE WITH YOUR
INDUSTRY AND SCALE

9. If you are struggling to find a trusted partner to manage your IT help desk consider CRI Advantage. CRI
Advantage is an industry-leading IT services provider with over 33 years of experience serving federal, state,
and local government agencies and commercial clients. With a standing army of 100+ industry-leading
professional consultants and CISSP-certified security engineers, CRI Advantage covers the entire spectrum
of IT managed services – from cybersecurity and IT staffing to managed help desk, and more. A Premier
ServiceNow and a Shared Assessment Member, CRI Advantage is among the most prominent managed
service providers for SMEs in the United States.
A TRUSTED MANAGED IT SERVICE
PROVIDER

10. CONTACT US
For all service inquires, contact us:
info@criadvantage.com
EMAIL ADDRESS
www.criadvantage.com
WEBSITE