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13 tips to succeed 
in the new selling. 
! 
1
! 
This is what happens 
every 60 seconds every 
day… 
! 
! 
1
! 
This is the way customer 
buy. 
! 
! 
1
! 
Welcome to the new 
selling. 
! 
! 
1
© Steve Blank
! 
13 tips to become 
successful in The New 
Selling. 
! 
! 
1
1. Pull traffic in stead of 
pushing messages.
2. Nurture 
leads by 
building trust.
3. Build trust by sharing 
information.
4. Help the customer to 
cover the 30 to 70% of 
the exploration process 
without asking for too 
much engagement.
! 
5. Provide those 148 pages of information and data for the customer to read! 
in 45 website visits over 4 months time.
! 
Because in the end he is going to order that $ 40.000 swimming pool online 
with one click without ever seeing a sales person at all.
6. Tell good stories to 
keep attention going.
A story is remembered by 
63% of your audience. 
A statistic by just 5%.
7. There is 
no excuse 
for being 
boring.
8. Use a well designed 
architecture of social 
media, web presence, lead 
tracking tools and CRM to 
nurture, monitor and 
manage the selling 
process.
9. Consider the initial sale 
as the first step in a long 
term relation.
Consider the first sale as 
the first step in a long 
term relation. 
10. Go step by step 
and do not push it.
11. Use 
customer 
centric, 
customer 
driven and 
customer 
operated 
value 
delivery.
12. Ensure superior 
supply chain mastery.
13. Go for truly 
exceptional customer 
experiences.
Have you got what it 
takes?
From conception to 
results an average Sales 
3.0 project requires 8 to 
18 months.
And it will require you to 
rethink your business 
model, your organisation 
and the role of your sales, 
marketing and customer 
service department.
Do you see the possibilities? 
! 
1
CPI Sales 3.0 ! 
Lead. ! 
Follow. ! 
Or get out of the way.! 
! 
1
Turning opportunity into 
sales results. 
! 
1 
Business! 
remodelling 
Organisational 
consulting 
Sales process 
design 
Commercial 
performance 
improvement 
! 
patrick.maes@cpi-consulting.eu ! 
Twitter @patrick_cpi! 
www.cpi-consulting.eu 
About CPI
Thank you for your time

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13 tips to succeed in the new selling.

  • 1. 13 tips to succeed in the new selling. ! 1
  • 2. ! This is what happens every 60 seconds every day… ! ! 1
  • 3.
  • 4. ! This is the way customer buy. ! ! 1
  • 5.
  • 6. ! Welcome to the new selling. ! ! 1
  • 8. ! 13 tips to become successful in The New Selling. ! ! 1
  • 9. 1. Pull traffic in stead of pushing messages.
  • 10. 2. Nurture leads by building trust.
  • 11. 3. Build trust by sharing information.
  • 12. 4. Help the customer to cover the 30 to 70% of the exploration process without asking for too much engagement.
  • 13. ! 5. Provide those 148 pages of information and data for the customer to read! in 45 website visits over 4 months time.
  • 14. ! Because in the end he is going to order that $ 40.000 swimming pool online with one click without ever seeing a sales person at all.
  • 15. 6. Tell good stories to keep attention going.
  • 16. A story is remembered by 63% of your audience. A statistic by just 5%.
  • 17. 7. There is no excuse for being boring.
  • 18. 8. Use a well designed architecture of social media, web presence, lead tracking tools and CRM to nurture, monitor and manage the selling process.
  • 19.
  • 20.
  • 21. 9. Consider the initial sale as the first step in a long term relation.
  • 22. Consider the first sale as the first step in a long term relation. 10. Go step by step and do not push it.
  • 23. 11. Use customer centric, customer driven and customer operated value delivery.
  • 24. 12. Ensure superior supply chain mastery.
  • 25. 13. Go for truly exceptional customer experiences.
  • 26.
  • 27. Have you got what it takes?
  • 28. From conception to results an average Sales 3.0 project requires 8 to 18 months.
  • 29. And it will require you to rethink your business model, your organisation and the role of your sales, marketing and customer service department.
  • 30. Do you see the possibilities? ! 1
  • 31. CPI Sales 3.0 ! Lead. ! Follow. ! Or get out of the way.! ! 1
  • 32. Turning opportunity into sales results. ! 1 Business! remodelling Organisational consulting Sales process design Commercial performance improvement ! patrick.maes@cpi-consulting.eu ! Twitter @patrick_cpi! www.cpi-consulting.eu About CPI
  • 33. Thank you for your time