Dale Carnegie Training starts by asking, “What are the gaps in desired performance for the client organization, teams in that organization, and for individual team members? What are the barriers to achieving performance objectives? What new competencies must participants develop for the organization to breakthrough to new levels of effectiveness?” By doing this we better serve the needs of our client organizations and participants.Second, we do our best to help participants improve their attitudes toward the training programs.We provide a supportive, positive environment that focuses on strengths and getting win-win results for individuals, teams, and organizations. We move participants from seeing that not only do they need to be in the training program; they want to be there because they believe they can gain the additional skills necessary to be more successful. We also insure the attitude continuum is fully cycled by helping them commit to changing their behaviors, applying new processes, and encouraging the “slightest improvement and every improvement.” The third step is to insure they get the right knowledge, methods, and principles so they know what to do to reach their goals and the goals of their organizations. The knowledge is practical, useful sooner than later, and founded on proven strategies for success. Knowing what to do is not enough. To cement knowledge and understanding into new habits for improved effectiveness, we help participants practice the skills with positive, honest coaching. Once the participants have success in class, they commit to applying the new skills and techniques back in their work environments. To insure that they turn good intentions into good deeds, we hold them accountable to one another and their organizations by having them make commitments and keep those commitments in a friendly, competitive atmosphere. This leads to successes which encourage a continued cycle of setting new, more challenging goals. In this way, the individual and the organization see significant returns on their investments for their investment in time and training dollars.

1. Presented by:
Christopher Quirin

2. HOW WE IGNITE
WORKPLACE ENTHUSIASM
& CREATE ENGAGED
EMPLOYEES

3. WHY IS EMPLOYEE
ENGAGEMENT
IMPORTANT?

4. outperform other
Companies without
engaged employees up to
202%
Companies with
ENGAGED
EMPLOYEES

5. SHAREHOLDER
RETURN IS19%
HIGHER
WHEN EMPLOEES ARE
ENGAGED

6. 1500 EMPLOYEES
in order to understand what KEY FACTORS
create engaged employees
conducted a study with
Dale Carnegie Training
&

7. OF THE
WORKFORCE IS
ENGAGED29
%
The study showed that

8. OF THE
WORKFORCE IS
ENGAGED29
%
ARE NOT
ENGAGED45%
The study showed that

9. OF THE
WORKFORCE IS
ENGAGED29
%
ARE NOT
ENGAGED45%
ARE ACTIVELY
DISENGAGED26%
The study showed that

10. 4 MAIN FACTORSthat engaged employees exhibit:
THEY ARE ENTHUSIASTIC
THEY ARE EMPOWERED
THEY ARE INSPIRED
THEY ARE CONFIDENT

11. YEARS
ENGAGED &
ENTHUSED
EMPLOYEES100

12. ISO certified
ONLY GLOBAL TRAINING
COMPANY THAT IS

13. countries85
over

14. languages30
OVER

15. Our business is structured in a way
that allows us to provide practical,
results-oriented solutions for
individuals, teams and organizations.
Teams
Organizations
Individuals
How We Work With You

16. OPEN CLASSES
for Individuals
or Teams
Various Formats
Time-Spaced
One Session a Week Over a Number of Weeks
Immersion
2 & 3 Day
Format
1-Day
1 Day
FormatAvailable in the
CLASSROOM
or ONLINE

17. OPEN CLASSES
for Teams or
Individuals
Customer
Service
Sales
Effectiveness
Team
Member
Engagement
Leadership
Development
Presentation
Effectiveness
Process
Improvement
OUR CORE
COMPETENCIES
Available in the
CLASSROOM
or ONLINE

18. intent
Your organization’s strategic
vision – the “should be” as
opposed to the “as is”.
iMap: Customer Engagement Process
IN-HOUSE INTERVENTIONS
for Organizations
Where are you today?
Where do you want to go?
What will it take to get there?
inquire
Using a variety of assessment tools,
determine alignment around the vision.
involve
Design interventions that create the
competencies needed to achieve your intent.
innovate
Assess performance and
engagement. Did you get
the ROI you needed?
impact
inquire
impact intent involve
innovate

19. CUSTOMIZED
for each challenge
- CLASSROOM
- ONLINE
- BLENDED
IN-HOUSE INTERVENTIONS
for Organizations
Our consultative approach,
which we call iMAP, takes us
through a process to help
identify the solution that best
fits your business needs.

20. INVESTMENT
(Time & Cost)
1-Day
2-3 Days
Tailored
Solutions
Business
Solutions
Organizational
Performance
Team
Performance
Competency
Groupings
Individual
Competencies
OUTCOME
SOLUTIONS

21. HOW WE
DELIVER
RESULTS
Why Dale Carnegie Training
WORKS…
TRIANGLE OF SUCCESS
CYCLE OF PERFORMANCE
IMPROVEMENT
TECHNOLOGY

22. We know that attitudes and skills to
a large degree determine results.
Our training process is built on this
unique understanding.
TRIANGLE OF SUCCESS
Top Performers
Possess the Right
Attitudes & Skills
Improve Attitude
& Increase Skills
to Leverage Knowledge
Knowledge

23. We observe and adapt to the
way people change and
improve.
CYCLE OF PERFORMANCE
IMPROVEMENTBegins
Knowledge
Attitude
Practice
Follow-Up
Review Time-Tested
Principles
Motivational Action-Oriented
Delivery Method
Application-Based
Follow-up

24. The application of
technology to deliver results
TECHNOLOGY
SECRETS OF SUCCESS App
to help people successfully engage with
clients, prospects, peers, and management
anywhere, anytime…
www.dalecarnegie.com/app
Dale Carnegie Training
Social Networking Sites

25. Green Mountain Coffee Roasters
Challenge
Green Mountain had enjoyed steady growth particularly in its core, New England
market. But with recent plans to grow the business faster outside New England, Green
Mountain needed to step up its training initiatives in order to safeguard its culture and
prepare its employees for the challenges ahead.
Solution
As a part of Green Mountain’s growth initiative employees underwent training and
development. For 12 weeks, participants engaged in a continuous ‘cycle of
improvement,’ during which they transitioned between the classroom and the
workplace, putting principles into practice and getting feedback from their peers.
Results
Training as a group has helped prepare people to work in teams, and across the
company, collaboration between and among departments has improved. Advances in
innovation and idea sharing have led to a proliferation of breakthrough projects and
creative ideas that have helped improve efficiency and continue steady expansion.
Weis Markets
Challenge
As a result of structural changes in Weis stores, store managers prematurely took over
the responsibility for store level performance and supervision. They needed more
experience and training in addressing staff's concerns regarding the transformation.
Solution
Dale Carnegie's training curriculum and approach introduced a new management
paradigm - one that emphasized leadership, team building and ownership. Managers
learned to cultivate a culture where employees felt empowered to contribute and
participate in the long-term success of the store business.
Results
The staff's attitudes shifted from a place of resentment to one of empowerment,
customer service improved, productivity soared, and store profitability skyrocketed.
As a result store sales increased by 3% and revenues shot up to $2.1 billion.
John Deere
Challenge
As a result of structural changes in Weis stores, store managers prematurely took over
the responsibility for store level performance and supervision. They needed more
experience and training in addressing staff's concerns regarding the transformation.
Solution
Dale Carnegie Training's global franchise network mirrored Deere's decentralized
dealership model. Also, its localized learning capability supported the kind of
specialized regional training that John Deere was looking for. The trainers,
understanding the local agricultural conditions, worked alongside Deere's territory
managers to identify region-specific sales challenges.
Results
At the end of the training, Deere's dealers came away with a newfound belief in their
own abilities to communicate and sell. They are eager to share what they know and
are better equipped to engage their customers through learning how to build
successful relationships based on trust and respect.
Giant Food
“Quality of life is always the big issue in grocery retail. Dale Carnegie
Training is key in helping our people to create balance. You can see and
hear the difference in our stores. The stress level is lower. People are
smiling. Customers are treated well. The improvements to our managers’
quality of life makes them more productive in their jobs and makes us
more successful in our industry.”
– Nancy Crisafulli
Manager of Training,
Giant Foods
Fred Weber, Inc.
"I can't say enough about what this process has done for our company.
Through the formality and structure of the course, we gained the ability
to ensure that we were all pursuing common goals. To have the entire
organization aligned behind our chairman's vision is powerful and results
in outstanding rewards for our employees and our shareholders.“
– Tony Giordano
Senior Vice President, Material Services,
Fred Weber, Inc.
Auto-Owners Insurance
“Our number one responsibility, and the only way we are going to have
succession and perpetuation within our company, is developing our
associates. It’s amazing how many promotions I see come through in our
company among associates who have taken the Dale Carnegie Course®.”
– Tim Lynch
Assistant VP, Claims Division,
Auto-Owners Insurance
HDR Engineering
“Over the last two years we grew 29 and 24 percent. This year we have a
good opportunity to have another year of strong growth. We could not
have experienced this growth without Dale Carnegie Training.”
– George Little
President,
HDR Engineering, Inc.
Boyes Turner
Challenge
Developing people and their ability to work in teams is absolutely key to building a
successful law firm. Many professional services firms have dabbled at this but few have
cracked it.
Solution
A well thought out strategy is essential and having an experienced Dale Carnegie
practitioner on hand to sense check, help out and discuss ideas adds value and makes
things happen faster. Dale Carnegie’s customized approach has helped a number of
senior managers more quickly develop a greater awareness of effective people
development. This in turn has improved their ability as coaches and mentors.
Results
HR has been placed at the heart of the business and is being used as the key agent of
change. This has sped up Boyes Turner’s progress and built strong foundations for the
firm. The effects are highly visible - in terms of strengthening its service offering, the
development of its client base and also its high regard by third party independent
organizations.
Cargill
“If you want to work on people developing new skills and gaining more
knowledge, there are many, many solutions. But if you want to work on
specific business results by investing in the improved capability of your
people, then Dale Carnegie Training understands that and can help get
you there.”
–Marvin Knoot
Technical Training Coordinator, Eddyville Plant
Cargill Health and Nutrition
GLOBAL REACH

26. SMALL TO MID-SIZE
Core Products International, Inc.
Challenge
Core Products was anything but content when it came to protecting its market position
and state of financial health. Changes to managed care, the threat of competition and
a series of costly acquisitions conspired to undermine Core's growth.
Solution
The Dale Carnegie Course's public format and group training method helped prepare
Core Products‘ leaders to effectively handle change by engaging in a continuous 360-
degree cycle of practice and feedback.
Results
In the ten years since Core began training with Dale Carnegie, its sales have soared
from $3 million to in excess of $12 million. Gains in individuals' self-confidence have
propelled innovation and leadership throughout the organization, and change is now
accepted as an integral part of how Core does business.
CamWest
Challenge
CamWest realized that aligning the independent sales agents with its vision and
philosophy by training with onsite Project Managers would ultimately translate to
better customer service and provide customers with an exceptional home buying
experience.
Solution
Dale Carnegie Training's flexible style and comprehensive training approach provided a
solution that would allow CamWest to focus on both its sales and human relationship
needs simultaneously. Bringing all the different departments of the organization
together helped solidify CamWest's mission, vision and values.
Results
Working together as a team allowed participants to develop a common language to
communicate more seamlessly with customers and with each other. In the four years
since training began, CamWest has grown at a rate of almost 15% annually. The influx
of new talent has helped the company to grow the foundations of a solid team.
Coburg Dairy
“I strongly recommended our corporate office look seriously at using
Dale Carnegie’s management training program. I told them that it is just
a tremendous team-building atmosphere, and that everybody gets a
better grasp and commitment to what their company should be seeking
to achieve.”
–Gary Rackley
General Manager, Coburg Dairy
Delta Dental
Challenge
Delta Dental of Arkansas is an organization rich in talent, but needed additional
managerial skills. Many middle managers were not adequately prepared to fulfill all
their day-to-day responsibilities and to resolves conflicts arising among their staffs,
resulting in growing discontent and high turnover.
Solution
Dale Carnegie Training recommended a two-phased training approach - the Leadership
Training for Managers to improve leadership skills, and the Dale Carnegie Course to
boost individuals‘ confidence and communication skills. The participants put theory
into practice while developing business solutions to help improve Delta's operational
efficiency and productivity.
Results
Dale Carnegie Training helped Delta Dental identify opportunities to meet its
operational, productivity and efficiency goals, reduce costs and improve its service
capabilities. As workers grew in self-confidence, their productivity improved, and
communication and collaboration flourished. As a result, Delta Dental reached record
performance in operations and financial return.
Urban Engineers, Inc.
Challenge
Urban was challenged with the demands of new ownership and improving
communication between employees within the organization. “We needed to
understand the perspective of where certain people were trying to take the business,”
said D’Alba. “We weren’t communicating clearly.”
Solution
Dale Carnegie Training delivered a customized Leadership program that fit the specific
needs of Urban. They acted as a part of the Urban team rather than an outside
consultant while trying to improve both communication and understanding between
employees.
Results
“Our ability to communicate has become extraordinary. We are mostly engineers, and
we got into engineering because we’re good at numbers, and not necessarily
extraordinary with our communication skills. We’ve found that the people who have
been through Dale Carnegie are able to stand up at a moment’s notice and deliver a
message that has all the important elements to get people to understand the vision
and get motivated to take action,” says D’Alba.
Connolly
Challenge
“The problem is while these people were highly skilled in their respective areas of
expertise; they weren’t prepared to handle tasks that fell outside of their individual
scopes.” –Thomas Mohs, Director of Operations
Solution
Dale Carnegie Training worked with Connolly to customize a Presentation skills course
that would address their specific problem areas. In addition to this training DCT has a
leadership development program in place for Connolly.
Results
To date, more than 70 Connolly employees have taken Dale Carnegie Training courses.
“A one time thing for us”, says Thomas Mohs, Director of Operations “has become a
core piece of our training for all of our managers.”
Hugh Symons Communications
“Since Hugh Symons first participated in Dale Carnegie Training, we’ve
taken on 480 new accounts. We’ve written more new business than ever
and have had our richest year ever. Our staff retention is fantastic.
People come and stay; they don’t want to move on. I think a large
portion of that can be attributed to Dale Carnegie Training.”
–Carlos Pestana
Sales Manager, Hugh Symons
KKE Architects
“I would recommend Dale Carnegie Training for sure. If you don’t do it,
you don’t want to compete with us. You can’t afford not to do this
because we’ve got the tools and we’re going to win more often. I feel
that strongly that this time commitment was worth it. Thank goodness
for DCT.”
–Randall M. Lindemann
AIA, Leed AP Principal, KKE Architects, Inc
SCVBank
“Spectacular changes have taken place allowing us to once again strive
for perfection. Our morale is back; greater levels of respect exist among
our branch personnel; the efficacy in our operation systems is evidence
in our decreased error rate; inter office communication is better; morale
is high and consequently so too is our customer service.”
–Michael Hause
CEO, SCVBank

27. LOCAL TOUCH
SAMPLE LOGO
Sample Company
Challenge
“Morale became less than optimal and consequently, a
kind of oppressive air pervaded the SCVBank work
culture. Our teams lack motivation to lucratively meet
the needs of the market
Solution
Dale Carnegie Training put SCVBank through an intensive
Team Member Engagement program. Dale Carnegie
Training specialists helped implement
Results
SCVBank has experienced outstanding bottom-line
performance over the past sixth months. The changes
that were made effected all of the

28. IGNITE YOUR
WORKPLACE
ENTHUSIASM
It's now time to inquire before
we can determine what we can
do to deliver results for you and
your organization.
Call: 631-415-9385