Endearing customer service


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Endearing customer service

  1. 1. www.cbl-global.cominfo@cbl-global.com
  2. 2. www.cbl-global.cominfo@cbl-global.com
  3. 3. You Don’t Communicate Alone Are you only hearing what is being said? Look and listen to what is really being communicated.www.cbl-global.cominfo@cbl-global.com
  4. 4. Stop When You See Communication Red Lights Always match your language style to the person with whom you are communicating.www.cbl-global.cominfo@cbl-global.com
  5. 5. Go with Green Light Communication The best way for you to communicate with your co-workers is to spend time with them.www.cbl-global.cominfo@cbl-global.com
  6. 6. Listen, Listen, Listen The more you talk, the less you listen.www.cbl-global.cominfo@cbl-global.com
  7. 7. Speak Your Best at All Times Be a considerate communicator by learning good timing.www.cbl-global.cominfo@cbl-global.com
  8. 8. Pay Attention to Body Language: Yours and Others Actions always speak louder than words.www.cbl-global.cominfo@cbl-global.com
  9. 9. Give and Get Accurate Information Allowing others to share in some decisions will make it easier for them to accept the decisions you are not able to let them share.www.cbl-global.cominfo@cbl-global.com
  10. 10. Ask Good Questions Ask good questions and you will get good answers.www.cbl-global.cominfo@cbl-global.com
  11. 11. Ask Who, What, When, Where, Why, and How Be careful when beginning a question with “why” that you don’t put the person on the defensive.www.cbl-global.cominfo@cbl-global.com
  12. 12. Answer and Respond to Enhance Communication Show you value the other person by always giving more than a one word answer when answering or responding.www.cbl-global.cominfo@cbl-global.com
  13. 13. Assure to Make Others Feel Valued The best way to assure others is to always make them feel valued and respected.www.cbl-global.cominfo@cbl-global.com
  14. 14. Zap Zapper Words from Your Vocabulary Helping others save face is a valuable quality.www.cbl-global.cominfo@cbl-global.com
  15. 15. Charge Ahead with Charger Words Always focus on what you can do rather than on what you can’t do.www.cbl-global.cominfo@cbl-global.com
  16. 16. Positive Leadership Begins with Awareness Take Responsibility For You.www.cbl-global.cominfo@cbl-global.com
  17. 17. Develop Positive Leadership Qualities Don’t wait for others to set goals for you. Start setting them for yourself.www.cbl-global.cominfo@cbl-global.com
  18. 18. Think Like a Leader Always take personal responsibility. This is what will set you apart.www.cbl-global.cominfo@cbl-global.com
  19. 19. Model Leadership Behaviour Treat everyone as though they are equally important to you.www.cbl-global.cominfo@cbl-global.com
  20. 20. Learn Critical Thinking Skills Establish a reputation as a person of good judgment.www.cbl-global.cominfo@cbl-global.com
  21. 21. Make Solid Decisions Don’t wait for someone else to make decisions for you.www.cbl-global.cominfo@cbl-global.com
  22. 22. Manage Your Time or Your Time Will Manage You We all have the same amount of time in a day— it’s what we do with it that is important.www.cbl-global.cominfo@cbl-global.com
  23. 23. Add Value to Everything You Do Being good at what you do makes doing it a pleasure.www.cbl-global.cominfo@cbl-global.com
  24. 24. This presentation is part of the workshop Teaser… Duration : 1 day This Workshop offers a whole set of attitude adjustment tools, tips, and helpful Both Public and advice for problem solving issues of Company Programs providing customer service. Prepared for the busy person with little time to search available. for solutions, this workshop provides the Call on 91.9439728438 0r necessary skills for learning and teaching mail on info@cbl- co workers how to give exceptional customer service. global.com for more details.www.cbl-global.cominfo@cbl-global.com