A presentation delivered to local Chambers of Commerce in Cornwall by Nigel Barker, International Trade Digital Marketing and eCommerce adviser for DIT and Business West.
3. • 63% of purchasers find better deals online
• 75% of consumers use their mobile phone in
store to search for better deals
• 46% of GenX & Millennials use their mobile
phone in store to request a price match
• >64% of GenX & Millennials use their mobile
phone in store to look up product reviews
Brand Loyalty Myth
4. What is the most
important question you
need to answer when
marketing a product or
service?
Question
23. Mobile first……. Today!
>60% of Search is mobile!!!
Rises to 82% in China ^^^
>50% of online purchases in UK are mobile!
^^^^Rises even further to 90% in China
for fashion and clothing!!!
24. Mobile first……. Today!
And your web designer designs for desktop
with mobile functions fitting into a three bar
menu? Seriously?????
WTF!!! – PMSL!!!
28. 50% of Search will be voice by 2020
60% of voice searchers have started this
year!
40% of adults use voice search daily!
Speech = 150 words per minute
Type = 40 words per minute
…..Voice for the future
• 63% of US-based Web buyers find better deals online
• 75% of consumers use their mobile phone in store to search for better deals
• 46% of GenX & Millennials use their mobile phone in store to request a price match
• >64% of GenX & Millennials use their mobile phone in store to look up product reviews
• 63% of US-based Web buyers find better deals online
• 75% of consumers use their mobile phone in store to search for better deals
• 46% of GenX & Millennials use their mobile phone in store to request a price match
• >64% of GenX & Millennials use their mobile phone in store to look up product reviews
PAID EARNED SHARED OWNED
PAID EARNED SHARED OWNED
Launched in conjunction with the film Anchorman 2
17% increase in sales
Tracking and conversion pixels and tags
Facebook Pixel
LinkedIn Pixel
Twitter Website Tags
Mobile responsive or mobile compatible
80% penetration in Germany for adults with smartphone (46% tablet)
83% say constantly checking their phone and searching.
Make sure your mobile site not only works but works well
Design for mobile first not second. Assume they will be hitting the site via mobile.China – 82% of purchases on mobile rising to 90% for fashion
Take out your phone – and search for something
In Asia, with extended alphabets and languauges it’s easier to speak than to type
But we use voice in a different way. We use grammatically correct syntax. We look
Voice will continue to accelerate.
Asian markets – richer, more complex alphabets
We carry the keyboard round with us.
The biggest restriction for technology has been the physical keyboard
Remove that and we free ourselves more.
Machine learning techniques will make this more accessible and more conversational
Kubrik and Clarke foresaw this – in 1969 – intelligent – sentient virtual beings
Asminov 3 laws of robotics
Google Home, Chromecast and Google shopping
Apple TV – Siri, Shopgate and even developers integrating Woo Commerce into Apple TVAmazon – biggest emarketplace – Alexa, Firestick
Brands and corporations have spend billions on ‘tone of voice’, branding and visual representation
Hands up who remembers a world where all websites were Times New Roman, or every typed document was courier?
Adobe Voco enables you to ‘simulate’ any voice – you speak into it for 20 minutes and it learns your voice – then you push in your text and bingo.At the time there was uproar – especially amongst my voice over friends who thought – that’s it – the end of the world.
Brands will in the future USE THIS technology – in as much as you get ‘web fonts’ and custom font kits you will see ‘voice kits’
HTML will change and voice codesets will be commonplace.
Right now we are stuck with Siri, Cortana, Alexa et al in the same way that we were stuck with Times New Roman or Helvetica
As this next level convergence increases we will be shopping more and more from the comfort of our sofa or whilst on the move.
Instead of viewing pages we will receive voice descriptions or products or services
We will engage with our personal assistants in the same way that we we engage with other people in our lives.
Hey Siri – can you send mum a of flowers, something with Irises and tulips please for her birthday
If Siri knows who Mum is, Siri know’s when mum’s birthday is, Siri knows you want Irises and Tulips, Siri know’s your mum’s address.
Siri will display the bunches on your phone or watch - you use your biometric thumb print and it’s job done – you haven’t even had to stop jogging
Siri – set up an appointment with Rob in accounts for Thursday afternoon regarding the invoice run
Siri, I need to know ‘Who is looking to buy Rolled Steel Joists in Brazil at the moment’
Siri, I want to make my wife that Hugh Fearnley Whittingstall North African Stew recipe I bookmarked – can you order the ingredients from Sainsbury’s - I will pick them up on the way home about 6:00
Siri, I need an outfit for a job interview at a bank