Using examples from John Lewis and Uber, we dive into what makes a testing company good or bad and how to tell the difference between the two.

1. How to stop
wasting
money on
bad testing

2. Fake
Services
Fake
Results
Fake
Websites
Fake
News
What’s
real?
Fake news, fake websites, fake
products. It’s all over the place, even
within the business industry. Brands
which claim to fix all your problems or
provide a specific solution cut corners
to save time and money. Often leaving
you with a below-average experience.

3. Fake
Business
No other business fakes results more than the
web testing industry. All those third parties or
agencies you believe to be working away in the
background maintaining your site at its peak
performance, are in fact skimming over your
website/app with superficial testing to find just
a few defects a month to keep you happy.

4. How can they
do this?

5. The people regulating
your third-party web
testing agency have
limited knowledge about
what they are looking for.

6. How to tell the good
from the bad?
Provide customer based
insights
Create a culture for a
long term partnership
Provide easily digestible
evidence & examples
1
2
3

7. Web testing isn’t a
one-off transaction.
Even if you are
launching a new site
or re-platforming,
testing your
website/app only once
will always come back
to bite you.

8. The digital world
is evolving
Different functionalities need to be added,
products and payment options updated, security
loopholes eradicated, and legal requirement
changed.

9. Real world
examples

10. Website
crash
After two site crashes in 3 years
on Black Friday, John Lewis’s still
finished bottom of our website
wars analysis and could still be
letting their online users down.
But what’s even more alarming is
John Lewis has a testing partner.

11. John Lewis
But why are these crashes happening?.
Load or stress testing not
thoroughly examined in
preparation for seasonal
sales
Testing
company simply
skimming the
site instead of
searching for
defects
Lack of internal
knowledge about what
agencies do and what
their scope is

12. A testing company which
isn’t dedicated to helping
your company grow
long-term is wasting your
money

13. App
Hacking
Unlike John Lewis, Uber is a
primarily app driven business.
However, in November 2017
Uber had to pay hackers
$100,000 to delete 57 million
people’s stolen data.
155M 48M
Downloads
in 2018
Use the app
in the US

14. On Going
Unfortunately, the pain for Uber hasn’t ended just yet. Their app
still trails behind in terms of UX, ease of payment and core
functionalities. These defects shouldn’t exist on a live app,
especially one as prestigious as Uber.

15. From the
inside out
Just like John Lewis, Uber also had a
testing company. But failure to test using
actual humans and professional testers
means they left their security in the hands
of a machine.

16. To prevent hacking, you need to
think like a hacker and use
actual hacking methods.
Are machines hacking
your website or are
humans?

17. To avoid crashes,
hacking and other high-
level issues, then you
need a matured,
professional and driven
testing partner.
Is your current testing
partner really in it for the
long turn or are they a
one-night stand?

18. Digivante are digital performance experts.
Covering issues such as functional testing,
security testing, usability testing and more.
We help secure your brands development
and future in the ever growing digital world.
www.digivante.com