1. INPUTS
Information
Internal Customers
External Customers
Technology
Environmental Influences
Economy: Market Prices, Price of Gas
Compliance: PCI/Credit Card Information
Seasonality: Weather and Summer
Competition: New Development
Technology
Total Performance System Map
[COMPANY NAME REDACTED]
Accounting
Customer Maintenance
OUTPUTS
Customer Care Center
Bills
Customer Experience
Updated IT Systems
Accounting
Accounts
Receivable
RECEIVER
SYSTEMS
Account Notifications
External Feedback
- Cash Application
- Customer Satisfaction
Accounts Payable
TaxInternal Feedback
- Manager Audit
- Customer Verification
- Service Order System
Finance
Field Operations
Asset Protection
Customers
Reports
New Accounts
Capital
Information Technology
Enterprise
Applications
Parking Operations
General Ledger
Managed
Accounts
Owned
AccountsOracle
Paris
Real Estate
Managed Owned
Legend
Digital Connection
Direct Connection