1. B R U C E Y O U N G
07513 060 440
bruceayoungtravel@gmail.com
 Programme/Business Change Manager with a strong background in leading
clinical transformation programmes
 Diplomatic communicator at all levels with proven ability to influence and
negotiate with good humour
 Excellent planning capabilities & ability to promote corporate vision
 Forward thinking strategist with creative agility for business challenges
and ability to lead and develop staff, building excellent relationships
 14 yrs NHS working experience across Primary Care, Acute Sector, Local
Authority and Mental Health. Recent experience of Health & Social Care
 Prince 2, MSP, & MOR Qualified. Leadership Experience (Kings Fund),
strong interest in Social/ Third Sector in Healthcare.
KEY SKILLS
Leadership
Successfully project managed a high profile programme of technical change. Project
delivered intended long term budget savings and achieved major benefits in terms of
cultural change. Project seen as best practice and reference site nationally. Experienced in
Business Process Change.
Facilitator
Created communication strategy over widely dispersed group which enhanced and
complemented project goals. Encouraged new methods of reporting and client engagement,
developed staff to achieve career progression. Lead workshops at Director level to enhance
strategic direction.
Strategist
Quickly and methodically took control of business planning, with effective role delegation.
Identified new methods of procurement generating improvements in customer service.
Creative
Ability to bring together disparate ideas towards integrated goal. Confidence in writing clear
reports demonstrating understanding to all parties. Willing to look at alternatives to solve
business problems.

2. CAREER AND ACHIEVEMENTS
Dundee City Council – 7/13 to present Social Care Worker
Exposure to all aspects of Health & Social Care integration in Scotland. Specialised in
Older adults. Researched models of better care integration and care pathway integration
with NHS.
Dundee College – 09/12 to 6/13 - SVQ II Healthcare Relocation to Scotland Sept 2012
Information & Performance Mgr - Bromley Healthcare 04/11 to 5/2012
Lead on Performance Management Framework across new organization. Reporting to
board and external health providers. Manager Child Health business team, facilitating NHS
reporting performance of all business areas
Project lead for RiO R1 upgrade – liaison with London Programme for IT
Programme Manager - Newham PCT Aug 07 – Jan 2010
Lead on Rio Implementation Project – partnership with LPfIT and BT. Created Project
Office and Structures, forward plans, workstreams and recruited project team. Large scale
project across 3 organisations with 900 users & 37 indvidual service lines – 1M+ pa
internal project costs. High impact business change project affecting all areas of PCT
operation. Childrens services data migration from legacy system and intensive change
mgmt work around new ways of working. Working closely with local authority & Acute
Trust on NHS Social Care Community and planning for Data Warehouse solutions. Lead
within Trust on NPfiT programme co-ordination. Board member at LPfiT and NE London
Sector.
Lead on RA restructure across PCT, E-Rostering Implementation and E-Sap Project.
Involved in re-design & re-structure of services across PCT. Liaised with and co-designed
programme of benefits realisation, business process mapping and worked closely on
clinical re-design of client pathways. Knowledge of CAF pathways with local authority
(Newham Gov). Co-introduced new centralized contact mechanisms for district nursing
through technology.
Interim Programme Manager, CRS Deployment, Kent Sep 06 – Mar 07
Working with Fujitsu & NHS as Project Lead for major Care Record Service Deployment.
Establishment of programme office, recruitment of core team, setup of reporting and
communications. Liaison at senior level with Trust Boards. 8000 users and budget exceeds
10M +. Extensive change management and business change.
Freelance project and programme management 2001 – 2006
Programme Manager, S E London Shared Services, NHS
Working at board/Director level in many project areas for forward thinking IT based
organisation. Implementing business process change through new technology. Maintained
and completed major project to equip large GP community (72 practices) with unified
clinical software – budget of 1m+ p.a. Led on driving forward electronic messaging for
pathology results. Implemented strong policies of quality and performance.
Communicated to wide audience the benefits of unified IT programme. Engaged with
clinical community to enable and sell positive change. Upgraded all hardware/
software at sites.

3. Flatdogs Camp 2000 - 2001
General Manager
Realised an ambition to live and work in Africa – game lodge in Luangwa, Zambia
Concentrated efforts on staff training and raising standards across business. Increased
repeat bookings by 50% and cut costs by 18% in a very busy operating year for tourism
in the region.
Enjoyed working with finite resources and producing imaginative solutions
Guy’s and St. Thomas’ Hospital Trust
1995 – 2000
Y2K Systems Manager (2 years)
Led on Y2K systems planning across 78 hospital departments. Created united
communications strategy with entire senior management team.
Co-ordinated software testing with clients and suppliers.
Achieved no system downtime/failures on 01/01/2000.
Project Leader / IT Support (approx 3 year)
Led on equipping new facility for IT equipment – 400 users in flagship building.
Learning experience – involved in IT support from the ground up in large dept.
London Borough of Southwark 1994
Funding Analyst
Evaluated voluntary sector groups against value for money criteria.
Reported to committee findings and implemented new funding guidelines.
Self Employment 1985 – 1994
After university worked in a variety of new start ups while also continuing with relevant
business training. Successful in creating café bar in London and establishing two
businesses - antiques fireplace refurbishment and T shirt design.
EDUCATION AND TRAINING
Management of Risk (MOR) Jan 2009
Managing Successful Programmes (MSP) Aug 2008
MS Project 1 & 2 July 2008
Prince 2 Practitioner Re-accreditation June 2008
Diploma in C Programming, Systems Analysis and Design 1994
Certificate in Education (Business Studies, FE) 1993
Degree Business Admin & Management
(University of Aberdeen) (HCIMA) 1984