2. Who We Are
Neopost solutions enable
companies to expertly send
and receive digital documents,
physical mail and packages
helping them to better connect
with their customers."
A Wealth of Experience
Founded in 1924, Neopost has grown to become a
leading global provider of mailing and shipping
solutions as well as digital communications
management. We partner with organizations of all
sizes in every industry. Our fastest growing product
segments improve many business-critical processes
that occur outside of the traditional mail center.
3. Neopost offers a wide
range of hardware,
software and services
to support customers'
business communication
processes from start
to finish."
Much More than Mail
While Neopost is best known for our physical mail
expertise, we've evolved into a major player in digital
communications and shipping automation. In addition to
offering an extensive range of mail center equipment,
our software solutions help businesses with initiatives
such as maintaining high-quality customer contact data,
deploying electronic document delivery and applying
cost-saving, enterprise-wide shipping controls.
Neopost technology
manages data quality
and enhances
documents to optimize
print-to-mail and digital
delivery workflow.
Every year, Neopost
equipment addresses,
fills and meters billions
of mail pieces for
hundreds of thousands
of U.S. companies.
Neopost systems
empower businesses
to control rising
shipping costs and
streamline the handling
of inbound packages.
4. Neopost’s data quality and
document management
tools help businesses drive
customer engagement
with greater precision
and efficiency.”
Data Cleansing and Enrichment
Document Automation
Delivery Channel Management
Digital
5. Multichannel Communications
Can Help Grow Your Business
Bakery products purveyor Ranson sends
approximately 100 business-critical documents –
credit notes, invoices, promotional leaflets, catalogs
– to customers every day. Roughly 70 percent are
sent by physical mail and 30 percent by email.
The company wanted to inverse that ratio.
“Before investing in Neopost’s output management
solution, Ranson’s biggest challenge was manually
sorting invoices into physical and digital categories.
That method required a lot of time."
“The Neopost Output Management solution
automated the entire process and reduced our
postage and paper costs by around 20 percent.
The system knows which documents need to be
mailed and which communications need to be
sent digitally.”
This more effective way of dealing with outgoing
mail has enabled Ranson to personalize business
communications by sending the right message to
the right customer at the right time via the
customer-preferred channel.
Marcin Rutkowski,
Office and Administration Manager
Ranson
Data Cleansing and Enrichment
Maintain high-quality contact databases with accurate
addresses that improve mail and package deliverability.
Returned mail and carrier address correction
fees cost companies billions of dollars every
year. Neopost data quality tools can help
reduce these profit-draining expenses. Neopost
solutions can improve the quality of customer contact
data which avoids wasted mail costs, improves cash flow
and reduces customer service issues related to delayed
or unsuccessful deliveries. Neopost can also supplement
contact data with details that give businesses greater
insight into individual customers and boosts marketing
response rates.
Document Automation
Create engaging, ready-for-automation
documents that cost less to process and send.
Neopost Output Management Software
transforms ordinary business documents into
powerful marketing vehicles by applying modern,
customer-friendly layouts and filling white space
with personalized offers – all without changing or
updating existing systems. Documents receive barcodes
which help ensure error-free machine envelope filling,
speedy processing at postal sorting sites and automatic
qualification for the lowest possible rates. They can also
be digitized for electronic delivery
and archiving.
Delivery Channel Management
Distribute documents via physical mail or digital delivery
based on your customers’ preferred format.
Neopost’s multichannel communications
software enables businesses to reach
customers via their preferred delivery method:
physical mail, e-mail or mobile-optimized Web. The
reduction of paper, printing and postage can yield
enormous cost savings as well as improve the
customer’s experience.
6. Mail Metering
Move your mail out the door, allocate the costs
and report on your spending patterns with ease.
Whether sending a handful of mail pieces per day
or thousands, Neopost has the right postage
meter for every workspace and mailing volume. With
apps that allocate and report on spending by
department, class and service, Neopost mailing systems
make it easy to find opportunities to mail smarter.
Mail Opening
Jumpstart the handling process for incoming
remittances and business-critical documents.
Neopost high-speed mail openers safeguard
the contents of every envelope and allow for
easier handling and faster processing of checks and
other documents in envelopes.
Document Printing
Print high-resolution color documents at the
lowest cost per page.
The use of color dramatically increases the
effectiveness of physical documents. Neopost
document printers make color printing affordable
and accessible. Our color printing solutions give
businesses the flexibility to produce a wide variety of
jobs in-house and on-demand with professional results.
Mail Addressing
Print eye-catching postcards and envelopes and simplify
direct mail preparation.
Neopost mail printers can print barcoded
addresses and color graphics onto thousands of
mail pieces per hour in postal presort order. That power
and efficiency reduces labor and postage costs and
increases direct mail response rates. Preparing USPS®-
compliant direct mail is effortless with Neopost bulk
mailing software.
Document Folding
and Inserting
Automate mail assembly with ultra-secure,
high-performance document handling equipment.
Neopost folder-inserters fold documents and fill
envelopes at high speeds, allowing businesses to
send large mailings faster and easier.
7. Neopost parcel processing
solutions consolidate
shipping processes and
optimize carrier selection
to drive down costs. With
Neopost receiving
technology, companies can
track the complete chain-
of-custody for every
package received.”
Parcel Shipping
Receiving and Tracking
Shipping
8. Parcel Shipping
Ship packages through any major carrier and prevent
overspending by using Neopost’s comparison
shopping software.
In the modern supply chain, a multi-carrier
strategy is a virtual necessity for controlling
rising costs. With Neopost software, offices
can mail or ship through the USPS®, FedEx® or
UPS® using a single system equipped with automated
service shopping. Enterprises can centralize shipping
and enforce business rules for desktop shippers located
anywhere in the organization, and warehouse shippers
can achieve new levels of productivity.
Receiving and Tracking
Manage inbound packages with complete tracking
and accountability.
Quickly log and route packages using software
and scanners that record the chain of custody
from carrier drop off to internal delivery.
For self-service environments, Neopost parcel locker
systems securely store packages for easy consumer
retrieval.
Convenient Click-and-Collect
Solution Serves University
Campus Mailing Services at the University of
Pittsburgh is a vitally important department serving
a busy community of more than 25,000 students,
faculty and staff. Pitt had been using an older form
of lockers, which required excessive maintenance
resulting in delivery delays. “The existing locker
system had become unreliable, and we were ready
to investigate the intelligent locker system.”
Packcity Intelligent Parcel Lockers securely store
packages for easy consumer retrieval. Packages are
delivered and placed into the locker. The customer
receives a unique withdrawal code by email or text.
They simply go to the locker, enter the withdrawal
code on the touch-screen and retrieve their parcel.
“My favorite feature of the Packcity lockers is
security. We no longer have to worry about the
parcels or mail that have been placed in the boxes.”
"Additional benefits of the Packcity Iockers include
the sturdy steel construction, ability to adjust the
locker size and configuration and to further
customize the lockers by branding them with the
Pitt logo."
Matt Sloan
Senior Manager, Mailing and Warehouse Services
University of Pittsburgh
9. Neopost can help
businesses with every
stage of the physical mail
process – from opening
incoming letters to
metering mail to enticing
customers to open and
read important business
correspondence.”
Document Folding and Inserting
Mail Metering
Mail Opening
Document Printing
Mail Addressing
Mailing
10. Solving Business Challenges
Neopost’s team of knowledgeable professionals eagerly
invests the time necessary to thoroughly assess customers’
business requirements and propose solutions that streamline
processes, improve productivity and boost the bottom line.
Neopost employs a comprehensive evaluation process to
ensure a full and complete understanding of customers’
existing methods and goals. Next, we carefully diagnose
customers’ challenges to determine root causes. Then, we
design solutions that deliver the exact results our
customers need.
Delivering Measurable Results
Operational Efficiency
Process Integrity
Customer Engagement
11. About Neopost
Neopost is a global provider of
mailing solutions and a major
player in digital communications
and shipping solutions. Its
mission is to guide and support
organizations in how they send
and receive communications
and goods, helping them better
connect with their customers.
Neopost supplies innovative
user-friendly solutions for
physical and digital
communications management
for large enterprises to small
businesses, as well as shipping
processes for supply-chain and
e-commerce players. With a
strong local presence in 31
countries and over 6,000
employees, Neopost works
closely with a network
of partners in order to market
its solutions in more than
90 countries.
In 2015, Neopost reported sales
of $1.2 billion. Find out more
at www.neopost.com
Our Planet
Neopost’s environmental practices focus on two main
areas: minimizing the effect of our activities on the
environment and reducing the carbon footprint of
our products and services.
The eco-friendly development, design and delivery of
our solutions reduce their effect on the environment
during their life cycle. Neopost considers the choice of
materials, the number of components, the weight of our
hardware, the volume of packaging material for
transport, noise levels, energy consumption as well as
recycling and dismantling.
On average, the recycling rate for our machines can
reach 78 percent. Neopost also collects and recycles ink
cartridges and remanufactures some of its products.
We use fuel-efficient vehicles and intelligent route
planning to ensure that our drivers take the shortest
route possible which reduces CO2
emissions.
Automatic sleep mode on new Neopost equipment
means they consume as much as fifty percent
less energy, benefitting both the business and
the environment.
Close to Our Customers
In an increasingly impersonal business world, Neopost
USA strives to deliver a personal touch to its customers.
We maintain an extensive network of offices across the
country. Sales and service professionals who live and
work in the local community are easy to reach, fast to
respond and readily available to customers in person.
Local management teams are empowered to act quickly
to address customer concerns. While customers value
our solutions, it’s our people that make us a great
business partner.
Neopost’s decentralized
business model emphasizes
local customer relationships
built upon accessibility,
responsiveness and trust.”
