1. Brenda L. Bigalke
Plymouth, MN 55446
Cell: (952) 270-7327
Email: blbigalke@gmail.com
LinkedIn: www.linkedin.com/in/brendabigalkemn/
SUMMARY
Seeking opportunity to apply previous experience in Collections, Billing, Marketing and Sales to
drive profitable growth as a results-driven Sales professional with a passion for developing and
maintaining strong professional relationships
EMPLOYMENT
Senior Agent – Department of Education February 2015 – April 2016
iQor / Allied Interstate – Plymouth, Minnesota
 Partnered with students/graduates to define, evaluate and to recommend options for
Department of Education Rehabilitation Programs for defaulted student loans
 Assured compliance of the programs through the documentation and by obtaining
appropriate approvals/sign-offs throughout the process using Microsoft Office tools
(Word, Excel, Access & PowerPoint) as well as the Department of Education Database(s)
and proprietary tools
 Managed the documentation and tracking of documentation from participants to obtain
secure financial documents
 Educated students/graduates of rights, rules while encouraging them to take action
 Counseled frustrated clients through listening, showing empathy and seeking
opportunities to recommend alternate course of action, when appropriate
Collections, Claims Recovery and Research Representative October 2007 – August 2014
JNR Adjustment Company / The Claims Center, LLC – Maple Grove, Minnesota
 Initiated Utility Damage Claims collections procedures to start the processing
 Engaged the appropriate parties (businesses and/or individuals) to notify of claims and
attempt to collect debt
 Made payment arrangements and accepted/applied payments to accounts
 Investigated unknown claims to determine responsibility
 Engaged appropriate law enforcement, municipalities, utilities and businesses to repair
damage or exercise legal rights to enforce collections procedures
 Maintained on-going relationships with more than 300 claim accounts as a Third Party
Representative for clients

2. Brenda L. Bigalke
Plymouth, MN 55446
Cell: (952) 270-7327
Email: blbigalke@gmail.com
LinkedIn: www.linkedin.com/in/brendabigalkemn/
Marketing Team Coordinator – Media/Billing Processor October 2003 – March 2007
International Dairy Queen, Inc. – Edina, Minnesota
 Managed calendars, communication, travel and more for three Vice Presidents, three
Directors and ten Marketing Managers
 Correlated, analyzed and reported significant amounts of data for the Annual Fall
Business Conference Elections
 Reviewed, updated and distributed the Point of Purchase materials sent to all New
Managers
 Maintained and documented Equipment and Supply information for reporting to
Accounts Receivable
 Processed invoices for signatures/approvals and submitted for prompt payment to
vendors
 Organized and maintained receipts for drop-ship orders to invoice franchisee
ACCOMPLISHMENTS
 Set company record for 33 immediately resolved collection accounts over the phone
 175% of individual goal for Claims Recovery – May 2013
EDUCATION
Minnesota School of Business Richfield, Minnesota
Microsoft Word(I & II), Microsoft Excel (I & II), PowerPoint (I & II)
Hennepin Workforce Center Brooklyn Park, Minnesota
Resume Writing, Computer Skills Classes (Microsoft Excel), Basics of Networking
Wadena Vocational Tech Wadena, Minnesota
Cosmetology License