Mohammed Alaman is seeking a job that provides growth, excellence, and satisfaction. He has over 7 years of experience in operations engineering and application support roles. Currently, he supports e-commerce websites and applications for clients like Full Beauty Brands and PCH. His responsibilities include incident management, monitoring systems, reporting, release deployment, and coordinating with other teams. He is proficient with tools like BMC, Remedy, Control-M, and Netscaler. Previously, he supported applications and servers for Inchcape Shipping Services and worked on projects involving their YourISS application and a Microsoft Dynamics AX implementation.

1. Mohammed Alaman
Mob No: 9840789734
Email Id: mohammedalaman@gmail.com
OBJECTIVE
To succeed in an environment of growth and excellence and earn a job which provides me job
satisfaction, self development and help me achieve personal as well as organization goals.
WORK EXPERIENCE
 Currently working as Operations Engineer in Softcrylic Technology Solutions India Pvt. Ltd from
Aug 2014 to till date.
 Worked as Application Operations Analyst in Inchcape Shipping Services (ShipNet Software
Solutions) - Nov 2011 to Feb 2014
 Worked as Support Engineer for Cybernet Slash Support -Aug 2010 - Nov 2011.
CURRENT JOB RESPONSIBILITIES
Project 1: Full Beauty Brands
• Support clients by monitoring the E-Commerce website Fullbeauty and 7 child websites that
comes under Full Beauty brands.
• Incident Management using Remedy Ticketing system. Co- coordinating with various team
during Release/deployment, monitor the health of the website and the servers.
• Monitoring the production servers, maintaining traffic between datacenters using Citrix
Netscaler. Coordinating with Development/DBA/Networks teams to get Root Cause Analysis.
• Monthly audits and Report Generation.
Project 2: PCH & Delta Airlines:
• Monitoring the exceptions generated by the various PCH (Public Clearing House) applications
and reporting to the concerned team. Following up with the respective for the root cause.
Generating daily, weekly and monthly reports based on the exceptions reports.
• Generating/updating Waivers for Delta Airlines Website.
Tools Used - BMC Crystal reports, BMC Remedy 7.0, CMT, Control-M, Avicode Exception Monitor,
Chameleon, Solarwinds, Keynotes, Adobe CQ5, Microsoft Visual Studio, Alersite Dejaclick, Zendesk
ticketing and Netscaler.
Inchcape Shipping Services:
Project # 1:
Project Title : YourISS Application, BWA Website.
Client : Inchcape Shipping Services, UK.

2. Project # 2:
Project Title : Microsoft Dynamic AX (UNSOA Project)
Client : Inchcape Shipping Services, Dubai.
 Server Maintenance & Release deployment – Daily Maintenance of all the Live Servers,
Application servers on daily basis and 24/7 On Call support. Respond to Business Tickets (using
REMEDY Ticketing System) regarding issues related to application/servers and follow up with
the issue until it is resolved. Release deployment on all Live, DR, local Servers, maintaining
application from front-end and data validation on Monthly basis.
 MS-DAX Application: Coordinate with the Ware house team to get the required data, validate
and send the consolidated report to the finance team on regular basis. Monthly audit is
performed for accuracy of data. Dream Audits and Report Generation: Generate Audit reports
for Customers and Finance Managers requirements on Daily/Weekly/Monthly/Quarterly basis.
 Travel to onsite whenever required.
EDUCATIONAL QUALIFICATION
♦ Completed B.Tech (Information Technology) in 2009 from Anna University with 67 %
♦ Completed Higher Secondary in 2005 (State Board) with 78%
♦ Completed SSLC in 2003 (State Board) With 90%
COMPUTER SKILLS
♦ Operating Systems: Windows XP, Win 7, Win 8.
♦ Languages and Scripts: HTML, SQL (Beginner).
PERSONAL INFORMATION
Name : M. Mohammed Alaman
Father’s Name : M. Mohammed Sirajudeen
Date of Birth : 11 August 1987
Sex : Male
Marital status : Married
Nationality : Indian
Languages Known : English, Tamil
Address : O.No:13 N.No: 27 Eswari Nagar Main Road, Pallavaram, Chennai - 43
I hereby solemnly declare that the information furnished above is true to the best of my knowledge and belief.
Place: Chennai Mohammed Alaman .M
Date: