1. ROBERT ARMSTRONG
2933 West 116th
Place #203, Westminster, CO 80234 ♦ Robert.ArmstrongCPM@gmail.com
Systems Administration and IT Service Desk Support
OBJECTIVE: To be a productive and positive team member, enthusiastically supporting organizational
goals, as an individual contributor or a leadership role when called upon.
Data Blending/Analysis
CRM Systems
Content Management Systems
Windows Networking
MS Office Proficient
Database/IT Administration
Web Server Management
Project Accounting | Budgeting
Desktop & Cloud Systems
PROFESSIONAL EXPERIENCE
VERACITY CREDIT CORP., Denver,CO – Credit Counseling Service Sales 11/15 – 1/16
 Qualified prospects in need of credit counseling services
TRANSFIRST, LLC, Broomfield, CO - Operations Merchant Support Representative 2 2/15 – 6/15
 Merchant Services Help Desk offering Countertop and Virtual Terminal support, Mobile
Point of Sales Systems, Payment Card Industry information, supply orders and researching
statement questions.
 Researched and followed up with merchants regarding batch transaction questions,
settlements and terminal errors.
 Coached merchants with payment terminal operations for various transaction types, user
administration and reporting options
INTELLISOURCE,Denver, CO - POS Tech Support Representative 11/14 – 1/15
 Point of Sale (POS) technical support for IBM PC/Windows and iPad platforms to retail
stores in USA and Canada.
 Managed end user credentials and accounts in Active Directory, Kronos timekeeping and
POS software.
 Provided direct support to website end users and “Concierge Services” to high-end customers
INJURYRECOVERY, Westminster, CO - Fractured Skull 7/13-10/14
NATIONAL JEWISHHEALTH, Denver,CO – Professional Education IT Project Specialist 7/07 – 6/12
 Mastered Learning Management System (LMS) databases and served as key contact for data
mining and report generation.
 Analyzed, monitored, and created internal reports to support management decisions making.
 Maintained and managed LMS database providing secure user accessand direct training.
 Developed and distributed outcomes surveys and subsequent follow-up surveys to program
participants to measure impacts on participants learning experience and medical practice.
 Designed metrics reporting tracking operations success,demographic trends, and overall
results of programs.
 Refined reporting processes to allow for recurring scheduled reporting as well as on demand
ad hoc reporting to key decision makers.
 Installed, coded, maintained, provided end user support and stakeholder reporting for medical
education activities on various custom LMS platforms.
 Managed live event registration and coded advertising web pages Content Management
System.
 Produced webinars for small and large groups for live and archived, on-demand educational
activities.
 HTML and scripting for web based delivery of educational content

2. ROBERT ARMSTRONG (page two)
 Programmed Keypoint Interactive audience response software (ARS) and provided IT
support for live certified educational presentations. Compiled and distributed ARS reports to
key decision makers and faculty.
 Walking IT help desk.
 Trained participants on use of software and customized desktop and browser based
applications.
SOFTWARE
SalesForce.com Customer relationship tracking and management
OnTrak Systems Customer account database and applications
Kronos Time clock management
Manthan Inventory database for retail operations
DemandWare Business Manager and website sales tools
Oracle/JD Edwards Inventory and shipping database
QuickBooks Accounting for small business
Expandable ERP Enterprise Resource Planning and integrated accounting
EConnections Credit card gateway systems to track terminal activity
OneTouch Credit card terminal programming software
Transaction Express Virtual terminal electronic payment processing system
Transaction Central Virtual terminal electronic payment processing system
ProcessNow Virtual Mobile terminal app for iPhone and Android
PayFox Virtual Mobile terminal app for iPhone and Android
Great Plains Accounting system
Windows 7 & 8 Desktop and networking
Apple iOS Desktop and iPhone
GenKey Password management systems
OSI Gift card management tools
MS Office PowerPoint, Outlook, Excel, Access,Visio and Word
Google Docs Word processing and spreadsheets
Kaseya Remote access tools for POS support
Citrix Virtual Desktop and Applications sharing software environment
VMWare Virtual Desktop Interface management services
Geonetric Healthcare Content Management system
Kentico Content Management System
InReachCE Learning Management System
EDUCATION
THE METROPOLITAN STATECOLLEGEOF DENVER, Denver, CO
Bachelor of Science Degree – Accounting (1991)