2. Common themes:
An out-of-hours recorded message at a
company.
An office worker’s personal voicemail message.
A voicemail message at someone’s home.
An automated telephone menu.
Someone leaving a message on an answering
machine.
3. • You will mostly hear recorded messages on the
telephone. You will be asked to answer questions
about who is leaving or getting the message, the
topic or main point of the message, and detailed
information from the message.
4.
5.
6. (cd 84) Example:
You have reached Blackwell Guardian Services. Our offices are
currently closed. Our regular office hours are Monday through
Friday, from 8:00 am to 6:00 pm, with an evening service from
8:00 pm to 2:00 am on weekends. If you have an emergency and
are a member of out 24/7 on-call plan, call our emergency line at
555-3455. That’s 555-3455 for immediate assistance. A
uniformed officer will be dispatched immediately. To order a
brochure detailing our products and services, please press 1. To
make an appointment for a free consultation, please press 2. For
a billing inquiry, please press 3. To check the route and current
location of one of our security patrols, please press 4. To hear
about our fantastic offers, including this month’s 50 percent
discount on all A1 alarms and infrared sensors for residential and
commercial use, please press 5. To hear these options again,
please press 6.
7. 1. What type of business has been called?
(A)A traffic report service
(B)A security company
(C)An alarm manufacturer
(D)An emergency medical service
The best answer to this question is answer
choice (B), “A security company”. The
message mentions a uniformed officer will
be sent if there is an emergency, and later
refers to security patrols. You should mark
answer choice (B).
8. 2. Why would a caller press number 3?
(A)To ask about an invoice
(B)To request a brochure
(C)To arrange an appointment
(D)To leave a telephone number
The best answer to this question is answer
choice (A), “To ask about an invoice”. The
message says callers with a billing inquiry
should press 3. You should mark answer
choice (A).
9. 3. What time does the office close on
Saturdays?
(A)6:00 pm
(B)8:00 pm
(C)12:00 am
(D)2:00 am
The best answer to this question is answer
choice (D), “2:00 am”. At the beginning of
the message, the office hours are given as
finishing at 2:00 am on weekends. You
should mark answer choice (D).
Editor's Notes
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