1. Bhavna Singh
Mobile: 91-9833687319/9930579227
Email id:bhavnasingh_2008@rediffmail.com
C-1, Smruti Building
Tolaram Nagar
Nityanand Baug Road
Chembur Colony
Chembur(East)
Mumbai-400 074
Objective: To be employed with a progressive organization which can make optimum use of my educational skills,
abilities and experience gained for today’s competitive world.
Key Skills
 Complaint Investigation and Quality Audit
 Leadership
 Flexible Schedule
 Team Work
 Customer Service
 Query Solving
 Communication
 Advance Excel
Professional Experience
CAPITA INDIA PRIVATE LIMITED- MUMBAI, INDIA JUNE 2009 TILL DATE
Designation: Senior Executive (Operations) – Life and Pensions Team
Role & Responsibilities:
• This is a back office customer service role which involves letter writing, providing customer
service to both internal and external customers.
• Providing training to new joiners, monitoring there work and give them feedback.
• Job includes handling email escalations from onshore team.
• Prioritize work as per SLA, deadline and escalations.
• Role requires an individual to reflect on their performance and learn from their mistakes,
seeing these as opportunities to improve on one’s performance in the future.
• Communicating with onshore technical team with reference to the process updates.
• Auditing the work of the associates to make sure the quality of the work is of acceptable
standard.
• Assisting team manager in day to day work allocations and prioritizing escalations.
• Authorizing the payment of Policyholder after scrutinizing all the necessary documents.
Notable Credits
• Have received several Certificates of Recognition and Incentives for exceptional performance
throughout the period of April 2012-April 2015 in Capita India Pvt. Ltd
• Have actively participated in annual sports competition in Capita India Pvt. Ltd.

2. Livewel Aviation Services October 2007 till June 2009
Designation: Customer Service Assistant
Role & Responsibilities:
• The company provides terminal related passenger handling services at Mumbai Airport to its
client Airlines.
• As a CSA the responsibilities was to guide, direct and facilitate the passengers to complete
the necessary air travel related formalities such as check-in counter, immigration, departure
and arrival.
• As a CSA the role was to handle the special class passengers and take responsibilities of
boarding the flight.
• Assisting in custom clearance and departure of the special class passengers.
Education Qualification: Mumbai, India
• Graduated in Commerce in the year 2007 in second class from Somaiya College, Mumbai.
• Passed HSC in the year 2004 in first class from National College, Mumbai.
• Passed SSC in the year 2002 in first class from Sadhu Vaswani High School.
Personal Details
• Date of Birth : 22nd
June 1986
• Marital Status : Single
• Favorite pastimes : Practicing Yoga, Reading books and listening songs.
• Languages known : English, Hindi and Marathi.
I hereby verify the above information is true to the best of my knowledge and no attempt has been made
to falsify any details.
Bhavna Singh