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WHY MARKETERS WHO USE VIDEO
DRIVE BETTER RESULTS
August, 2015
Andrew Moravick, Senior Research Associate
Marketing Effectiveness & Strategy
Bhaji Illuminati, Director of Marketing
Taulia
2
AGENDA
• Introductions
• The Art & Science of Marketing with Video
• Understanding Video as Marketing Technology
• Dissecting the “X” factor
• The Commonalities of Effective Video Users
3
ANDREW
MORAVICK
Senior
Research
Associate,
Marketing
Effectiveness
& Strategy
Background:
Industry Experience:
• Content Marketing Manager & Editorial Director of CMO
Essentials, Aberdeen Group
• Demand Gen Marketing Manager, Harte Hanks
• Social Media Specialist, SnapApp
• Marketing Manager, PUMA International
• Marketing Coordinator, Eloqua
Education and Published Research:
• Lead Scoring: The Fundamentals & Factors in Best-in-Class
Programs, Aberdeen Group, December 2014
• The Nature of Lead Nurturing: The 4 Pillars of Effective
Programs, Aberdeen Group, December 2014
• Research on Net Promoter Scores published in, Smart
Business is Social Business, July 2011 by Michael Brito
• Bachelors in English from Saint Joseph’s College of Maine
4
BHAJI
ILLUMINATI
Director of
Marketing,
Taulia Inc.
Background:
Industry Experience:
• With Taulia through the journey from an early-stage start-up to
the market leading Financial Supply Chain company
• As the first person on the ground in marketing, held every
conceivable role, from events to branding
• Currently, responsible for driving global pipeline growth through
inbound and outbound channels
Most Successful Marketing Campaigns:
• Customers thought our portal wouldn’t be intuitive for their
suppliers to use? It’s so easy, kids can use it!
Taulia.com/Taulia-is-easy
• Suppliers won’t want to get paid early? Trust us, they will.
Taulia.com/Unconventional-acceleration
• Having a hard time getting a customer testimonial? Feature the
person, not the company. Taulia.com/AP-Superhero
5
THE ART & SCIENCE OF MARKETING
WITH VIDEO
The Art The Science
Brought to You ByBrought to You By
“Breaking Down Barriers” Bhaji “Always Asking Why” Andrew
WHAT WE MEAN WHEN TALKING
ABOUT VIDEO
Image Source:
http://41.media.tumblr.com/d7ea08a27dc71b5131cfe820a070359d/tumblr_nhsn2qrqbL1tfmpyao4_1280
.jpg
THE COMMONALITIES OF
EFFECTIVE MARKETING TECH
• Connections to Revenue
• Measurable Applications
• High Utility Integrations
• Alignment for Improvement
THE “X” FACTOR
Marketing is not
one size fits all
Know what motivates
your prospects
People-to-People vs.
Business-to-Business
Focus on benefits, not products Consistent brand image through
content & communication
CONNECTIONS TO REVENUE
10
FIRST THINGS FIRST, THIS IS THE LAST
THING BUSINESS LEADERS WANT
FROM MARKETING INVESTMENTS…
Image Source: http://www.geekenstein.com/wp-content/uploads/2013/11/Joker-Burning.jpg
11
MORE MONEY FROM VIDEO USERS,
MORE MONEY TO VIDEO USERS
12
ASKING THE RIGHT QUESTIONS TO
CREATE THE RIGHT VIDEOS
• What kind of content to produce
and what are the storylines?
• How to bring those stories to life?
• How do we align these stories to
the buying journey?
• How do we ensure we’re
engaging prospects in an ongoing
dialog?
• What impact does this video have
on revenue?
13
COMMON CONNECTIONS TO
REVENUE AMONG VIDEO USERS
MEASURABLE APPLICATIONS
15
DON’T CREATE A MARKETING
MONSTER
Image Source: http://static.srcdn.com/slir/w786-h393-q90-c786:393/wp-content/uploads/Indominus-Rex-Jurassic-World-
Attack.jpg
16
TOP MARKETING INITIATIVES OF VIDEO
USERS
17
TAULIA’S MARKETING PLAYBOOK
Put the customer
at the center of
the story
Provoke change
and emotions
Have fun!Simplify the
message
18
PUT THE CUSTOMERS FIRST
Turn your customers into super
heroes and let them market for you!
Taulia.com/shared-services-superheroTaulia.com/ap-superhero
19
SIMPLIFY YOUR MESSAGE
A common concern
prospective buyers have
is that the tool won’t be
intuitive to the users…
how do we fix that?
By showing that it’s so
easy, even a kid could
use it!
Taulia.com/taulia-is-easy
20
PROVOKE YOUR AUDIENCE TO TAKE
ACTION
If people are afraid of
change, let them know
that you’ll be there to help
them achieve their goals.
Your job is to help them
take control of their
[WHAT??]
Taulia.com/take-control
21
AND SOMETIMES… JUST HAVE A
LITTLE FUN
We’re not endorsing bad
business practices…
we’re just… okay, well
maybe we’re endorsing
them.
Everyone needs to have a
little fun!
Taulia.com/take-control
HIGH UTILITY INTEGRATIONS
23
BUILD THE RIGHT MARKETING
TECHNOLOGY CONNECTIONS FOR THE
RIGHT JOBS
Image Source: http://cdn5.brusimm.com/wp-content/uploads/2014/10/Iron-Man-HULKBUSTER.jpg?56e547
24
VIDEO MARKETERS ARE ON TOP OF MARKETING
TECH
25
MIXING THE ART AND SCIENCE –
MAXIMIZING DISTRIBUTION
Taulia.com Email Marketing
Landing
Pages
Social
Custom Video
Library on Taulia.com
26
MIXING THE ART AND SCIENCE –
OPTIMIZING ENGAGEMENT
Losing 40%
within first 10
seconds!
60% watched
until the end
Discovered sharp drop-off in Whiteboard videos when message turned to ‘sales
pitch’
27
MIXING THE ART AND SCIENCE –
DRIVING CONVERSION
CTA
Marketing Automation Form as CTA at
End of Video
28
MIXING THE ART AND SCIENCE –
CLOSING DEALS
VIDEO TYPE STARTED COMPLETED
Fun Campaign Videos +10 points +5 points
Whiteboard Videos +15 points +10 points
Demo Videos +20 points +15 points
On-Demand Webinar +50 points +15 points
Track viewing activities within Marketo as actionable insights
• Who’s watching which videos, when, and for how long
• Lead scoring based on actual engagement in video content
• Automate follow-up after a video viewing session
Lead Scoring on Video Views
michael@globex.com
ALIGNMENT FOR IMPROVEMENT
30
DON’T LEAVE OPPORTUNITIES FOR
IMPROVEMENT UP TO CHANCE
Image Source: http://images-cdn.moviepilot.com/image/upload/c_fill,h_689,w_892/t_mp_quality/spiderman-spider-
bite-is-marvel-set-to-completely-change-spider-man-s-origin-jpeg-283582.jpg
31
VIDEO MARKETING & SEO:
A VIRTUOUS CYCLE
32
WHAT WE’VE LEARNED ALONG THE
WAY
Facts tell, but stories sell
Don’t focus on “going viral”
Know who’s watching
View counts don’t count
33
KEY TAKEAWAYS
• Justify your marketing efforts that use video with
clear connections to revenue
• To humanize marketing initiatives, use video
• Connect video to other marketing technologies to
enrich its utility
• Capitalize on opportunities for improved
performance like aligning your video strategy with
SEO
• Remember, anyone can adopt the right
technologies, but a good tech stack alone isn’t
going to drive results, you need unique content
that resonates.
QUESTIONS?
For more information on this and other topics,
please visit aberdeen.com
Andrew.Moravick@Aberdeen.com
@Amoravick
https://www.linkedin.com/in/andrewmoravick

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Why Marketers Who Use Video Drive Better Results

  • 1. WHY MARKETERS WHO USE VIDEO DRIVE BETTER RESULTS August, 2015 Andrew Moravick, Senior Research Associate Marketing Effectiveness & Strategy Bhaji Illuminati, Director of Marketing Taulia
  • 2. 2 AGENDA • Introductions • The Art & Science of Marketing with Video • Understanding Video as Marketing Technology • Dissecting the “X” factor • The Commonalities of Effective Video Users
  • 3. 3 ANDREW MORAVICK Senior Research Associate, Marketing Effectiveness & Strategy Background: Industry Experience: • Content Marketing Manager & Editorial Director of CMO Essentials, Aberdeen Group • Demand Gen Marketing Manager, Harte Hanks • Social Media Specialist, SnapApp • Marketing Manager, PUMA International • Marketing Coordinator, Eloqua Education and Published Research: • Lead Scoring: The Fundamentals & Factors in Best-in-Class Programs, Aberdeen Group, December 2014 • The Nature of Lead Nurturing: The 4 Pillars of Effective Programs, Aberdeen Group, December 2014 • Research on Net Promoter Scores published in, Smart Business is Social Business, July 2011 by Michael Brito • Bachelors in English from Saint Joseph’s College of Maine
  • 4. 4 BHAJI ILLUMINATI Director of Marketing, Taulia Inc. Background: Industry Experience: • With Taulia through the journey from an early-stage start-up to the market leading Financial Supply Chain company • As the first person on the ground in marketing, held every conceivable role, from events to branding • Currently, responsible for driving global pipeline growth through inbound and outbound channels Most Successful Marketing Campaigns: • Customers thought our portal wouldn’t be intuitive for their suppliers to use? It’s so easy, kids can use it! Taulia.com/Taulia-is-easy • Suppliers won’t want to get paid early? Trust us, they will. Taulia.com/Unconventional-acceleration • Having a hard time getting a customer testimonial? Feature the person, not the company. Taulia.com/AP-Superhero
  • 5. 5 THE ART & SCIENCE OF MARKETING WITH VIDEO The Art The Science Brought to You ByBrought to You By “Breaking Down Barriers” Bhaji “Always Asking Why” Andrew
  • 6. WHAT WE MEAN WHEN TALKING ABOUT VIDEO Image Source: http://41.media.tumblr.com/d7ea08a27dc71b5131cfe820a070359d/tumblr_nhsn2qrqbL1tfmpyao4_1280 .jpg
  • 7. THE COMMONALITIES OF EFFECTIVE MARKETING TECH • Connections to Revenue • Measurable Applications • High Utility Integrations • Alignment for Improvement
  • 8. THE “X” FACTOR Marketing is not one size fits all Know what motivates your prospects People-to-People vs. Business-to-Business Focus on benefits, not products Consistent brand image through content & communication
  • 10. 10 FIRST THINGS FIRST, THIS IS THE LAST THING BUSINESS LEADERS WANT FROM MARKETING INVESTMENTS… Image Source: http://www.geekenstein.com/wp-content/uploads/2013/11/Joker-Burning.jpg
  • 11. 11 MORE MONEY FROM VIDEO USERS, MORE MONEY TO VIDEO USERS
  • 12. 12 ASKING THE RIGHT QUESTIONS TO CREATE THE RIGHT VIDEOS • What kind of content to produce and what are the storylines? • How to bring those stories to life? • How do we align these stories to the buying journey? • How do we ensure we’re engaging prospects in an ongoing dialog? • What impact does this video have on revenue?
  • 13. 13 COMMON CONNECTIONS TO REVENUE AMONG VIDEO USERS
  • 15. 15 DON’T CREATE A MARKETING MONSTER Image Source: http://static.srcdn.com/slir/w786-h393-q90-c786:393/wp-content/uploads/Indominus-Rex-Jurassic-World- Attack.jpg
  • 17. 17 TAULIA’S MARKETING PLAYBOOK Put the customer at the center of the story Provoke change and emotions Have fun!Simplify the message
  • 18. 18 PUT THE CUSTOMERS FIRST Turn your customers into super heroes and let them market for you! Taulia.com/shared-services-superheroTaulia.com/ap-superhero
  • 19. 19 SIMPLIFY YOUR MESSAGE A common concern prospective buyers have is that the tool won’t be intuitive to the users… how do we fix that? By showing that it’s so easy, even a kid could use it! Taulia.com/taulia-is-easy
  • 20. 20 PROVOKE YOUR AUDIENCE TO TAKE ACTION If people are afraid of change, let them know that you’ll be there to help them achieve their goals. Your job is to help them take control of their [WHAT??] Taulia.com/take-control
  • 21. 21 AND SOMETIMES… JUST HAVE A LITTLE FUN We’re not endorsing bad business practices… we’re just… okay, well maybe we’re endorsing them. Everyone needs to have a little fun! Taulia.com/take-control
  • 23. 23 BUILD THE RIGHT MARKETING TECHNOLOGY CONNECTIONS FOR THE RIGHT JOBS Image Source: http://cdn5.brusimm.com/wp-content/uploads/2014/10/Iron-Man-HULKBUSTER.jpg?56e547
  • 24. 24 VIDEO MARKETERS ARE ON TOP OF MARKETING TECH
  • 25. 25 MIXING THE ART AND SCIENCE – MAXIMIZING DISTRIBUTION Taulia.com Email Marketing Landing Pages Social Custom Video Library on Taulia.com
  • 26. 26 MIXING THE ART AND SCIENCE – OPTIMIZING ENGAGEMENT Losing 40% within first 10 seconds! 60% watched until the end Discovered sharp drop-off in Whiteboard videos when message turned to ‘sales pitch’
  • 27. 27 MIXING THE ART AND SCIENCE – DRIVING CONVERSION CTA Marketing Automation Form as CTA at End of Video
  • 28. 28 MIXING THE ART AND SCIENCE – CLOSING DEALS VIDEO TYPE STARTED COMPLETED Fun Campaign Videos +10 points +5 points Whiteboard Videos +15 points +10 points Demo Videos +20 points +15 points On-Demand Webinar +50 points +15 points Track viewing activities within Marketo as actionable insights • Who’s watching which videos, when, and for how long • Lead scoring based on actual engagement in video content • Automate follow-up after a video viewing session Lead Scoring on Video Views michael@globex.com
  • 30. 30 DON’T LEAVE OPPORTUNITIES FOR IMPROVEMENT UP TO CHANCE Image Source: http://images-cdn.moviepilot.com/image/upload/c_fill,h_689,w_892/t_mp_quality/spiderman-spider- bite-is-marvel-set-to-completely-change-spider-man-s-origin-jpeg-283582.jpg
  • 31. 31 VIDEO MARKETING & SEO: A VIRTUOUS CYCLE
  • 32. 32 WHAT WE’VE LEARNED ALONG THE WAY Facts tell, but stories sell Don’t focus on “going viral” Know who’s watching View counts don’t count
  • 33. 33 KEY TAKEAWAYS • Justify your marketing efforts that use video with clear connections to revenue • To humanize marketing initiatives, use video • Connect video to other marketing technologies to enrich its utility • Capitalize on opportunities for improved performance like aligning your video strategy with SEO • Remember, anyone can adopt the right technologies, but a good tech stack alone isn’t going to drive results, you need unique content that resonates.
  • 34. QUESTIONS? For more information on this and other topics, please visit aberdeen.com Andrew.Moravick@Aberdeen.com @Amoravick https://www.linkedin.com/in/andrewmoravick

Editor's Notes

  1. With taulia from 20 people, to 250 people. And 6 fortune 500 clients to 75. Some I liked more than others, but it showed me the full spectrum of what goes into a well oiled marketing machine Through every channel conceivable.. From video, to webinars, whitepapers, direct mail, advertising, social media, email marketing, am I missing anything?? Let me know so I can check it out!
  2. The Art: Using Creative Storytelling and Video Marketing to Drive Engagement The Science: Using the Data to Improve Demand Gen and Optimize Results
  3. Video users enjoy 41% more traffic from search