2. Understand the…
• Driving factors of the ConSoleTM creation
• Key components, features, options and benefits
of the turnkey solution
• ConSoleTM methodology to ensure results
• Network options
• Required resources
• Support and training
VEL ConSoleTM System
ConSoleTM Presentation Objectives
3. • Hundreds of clients request
• Partner feedback
• Client surveys and assessments
• Competition/market drivers
• Technology advancements
VEL ConSoleTM System
Why the ConSoleTM System
4. • Presents critical real time information
• Customized visual templates
• Real time status of queues, splits or skills
• Data from any ACD platform
• Scalable and easy to use
• Total turnkey solution
VEL ConSoleTM System
What is the ConSoleTM System?
5. • ConSoleTM Controller (CSC)
• Real Time Manager (RTM)
• Commercial Grade Displays (37-85”)
• Professional Services
VEL ConSoleTM System
ConSoleTM System Components
6. • Commercial grade, 37-85” available (24/7/365)
• RTM will be attached to the back of the monitor
• Built-in HDMI
• Command and control via HDMI cable
VEL ConSoleTM System
ConSoleTM Displays
7. • Easy to use
• Scalable
• Full HD quality
• Solid state real time manager
• Greater detail information
• Versatile networking options
VEL ConSoleTM System
Features
8. • Messaging and announcements
• Emergency notification
• Ticker and live feeds
• Combined queue statistics
• Multiple screens for multiple pages
• iOS app available to view on iPhone
• Stream to agent’s Desktop
VEL ConSoleTM System
Options
9. • Improve center’s brand and image
• Provides greater details for decision making
• Increases individual productivity and team
performance
• Supports regulations and requirements
• Improves response time
• Increases customer satisfaction
VEL ConSoleTM System
Benefits
12. • Project management
• System design
• Application development
• Architecture plans
• Installation
• Network configuration
VEL ConSoleTM System
Professional Services
13. • Technical support
• Education & training
• Maintenance agreement
• Optional installation
• Turnkey solution
VEL’s ConSoleTM System
ConSoleTM Support and Service
14. What is needed from the client:
• Pre-design requirement meeting
• Remote access required
• Technical assistance from qualified
professionals
• Access to facility management
• Wiring and cabling
• Facility and union protocol for installation
VEL ConSoleTM System
ConSoleTM Client Resources
15. • Provides scalable, real time solution
• Application options, such as live feeds, tickers
and messaging
• All ACD platforms
• Customized templates
• Easy to use, quick implementation, low
maintenance
• Less resource intensive for design and
development
• 35-70% less cost than alternative solutions
VEL ConSoleTM System
ConsoleTM SUMMARY
