The document discusses process automation and compares it to robotic process automation (RPA). It outlines different types of process automation scenarios based on factors like process complexity, scale, and scope. Examples are provided of companies like Helsana and Zalando that have successfully used process automation with Camunda to automate insurance applications and online order fulfillment. The document also provides an example architecture of a process automation implementation and discusses what is needed for organizations to get started with process automation.

1. Practical
Process Automation
@berndruecker

2. https://www.theguardian.com/technology/2018/apr/24/
amazon-jeff-bezos-customer-data-industries

4. Slow,
expensive …
… and annoying
3-5
minutes

5. Let‘s automate?
Business
Case
Legacy
Architecture
Shortage of
Developers

6. Camunda Con Live 2020
https://blog.bernd-ruecker.com/process-automation-
in-harmony-with-rpa-720effdb0513

7. Robotic Process Automation
RPA

8. RPA

9. Self-service
Immediate
response

10. BUT…
Governance
Mixing task and
process automation

11. Task vs. Process Automation
https://blog.bernd-ruecker.com/how-to-benefit-from-robotic-process-automation-rpa-9edc04430afa
Task
Automation
Process
Automation

12. Telekom‘s Journey

13. Software to Build Software (to Automate Processes)
Low code
Pro code
Developer-friendly
Process
Automation
Task
Automation
Traditional BPMS
iBPMS
RPA
App Integration Tools
Event-Driven Architecture
(EDA)
Integration Frameworks
Batch Jobs
Software Development
Digital Process Automation (DPA)
Workflow engines, process orchestrators, or microservice orchestrators
distributed as OSS product, SaaS, or unproductized OSS project
Data Pipelines
Custom Software Development
To be published on InfoWorld soon

14. Process automation
scenarios

15. Process Automation Scenario
Unique
Standard
Desired
Unnecessary
Complex
Simple Process complexity
Process Innovation
Process
Big
Small Scale
Process
Task Scope
Planned
Ad-hoc or
temporary
Project setup
e.g. accounting software e.g. onboarding process that needs
to include a lot of legacy systems
e.g. insurances using telematics
data
e.g. webshop selling
innovative products
e.g. integrating one
standard cloud system
with another
e.g. one business
department solving a
local pain
e.g. end-to-end load origination
process invoking lots of other
services
e.g. lots of applications, people or
developers involved. Large volume
of instances.
e.g. automating one
single task in a larger
process
e.g. end-to-end processes like
customer onboarding, loan
origination, order fulfillment.
e.g. a budgeted IT project
resulting in an application having
a couple of years life time.
e.g. a one-time data
adjustment for millions
of records

17. Process Automation Scenario
Unique
Standard
Desired
Unnecessary
Complex
Simple Process complexity
Process Innovation
Process
Big
Small Scale
Process
Task Scope
Planned
Ad-hoc or
temporary
Project setup

18. 21
Camunda worked
immediately, straight out
of the box. This solution
allows us to show our
stakeholders where
problems are arising --
adding value without any
added coding.
Dr. Eric Euerlings
Senior Integration Architect
Helsana
Challenge
Switzerland’s largest healthcare insurer
needed a quick and compliant way to quickly
let customers buy insurance products online.
Results with Camunda
“
Selling Insurance Online in 2 Days
Solution
New self-service web portal, let customers
verify their identity and purchase products
directly online. With the ‘Helsana Process
Cockpit’, based on Camunda Optimize, the
team can see the status of all applications
and automatically alerts internal stakeholders
to process issues.
applications processed
in first 3 months
15.000+
Case Study
to complete backend
integration
48 hours
no new code needed to
deliver self-service
documentation portal
0 code

19. Process Automation Scenario
Unique
Standard
Desired
Unnecessary
Complex
Simple Process complexity
Process Innovation
Process
Big
Small Scale
Process
Task Scope
Planned
Ad-hoc or
temporary
Project setup

20. 23
Solution
Seamless integration with the existing Java
infrastructure was a key reason Camunda
was chosen to drive order execution within
300 ms – even at scale. Simple configurability
and process transparency that can be
updated as requirements change drove
Zalando’s choice of Camunda.
Camunda’s open
platform supports our
individual needs in a way that
closed BPM suites just
cannot achieve. Our BPMN
process models are executed
directly, which improved
communication between
business and development,
which also shortens
development cycles.
Marko Lehn
Software Engineering Team Lead
Zalando
Challenge
Zalando is Europe’s largest online platform for
fashion, partnering with over 1,500 brands in
15 European markets. Since 2014, every
order placed by Zalando’s 16 million
customers has been executed by Camunda
Platform. Zalando needed to replace a home-
grown system that was inflexible and difficult
for business stakeholders to use.
Results with Camunda
“
Zalando adds transparent and predictable order
fulfillment at scale… stay calm and shop online
Annual online orders
processed by Zalando using
Camunda
144 million
With documented processes
that align technical reality
and business expectations
Process execution time for
order completion at scale
Case Study
300 ms clarity

21. Process Automation Scenario
Unique
Standard
Desired
Unnecessary
Complex
Simple Process complexity
Process Innovation
Process
Small Scale
Task Scope
Ad-hoc or
temporary
Project setup
Big
Process
Planned

22. Unique
Standard
Desired
Unnecessary
Complex
Simple Process complexity
Process Innovation
Process
Big
Small Scale
Process
Task Scope
Planned
Ad-hoc or temporary Project setup
Sweet
Spots
Commercial Off-the-shelf
Pro Code
Developer
Friendly
Tools
Low Code

23. Developers Business folks
Process
Automation Low code
development

25. Your glue code to implement the REST call
Your code to provide a REST endpoint

26. 34

27. Example Architecture
CRM system
Java glue code to
invoke REST API
REST
Java glue code to
invoke REST API
Workflow
Engine Client
Process Definition
RESTAPI
1
2
3 4
1
2
3
4
Onboarding
Microservice
Java Maven Project
(using Spring Boot)
Scoring service
REST

28. What do you need?
# Existing team of developers
# A Camunda training,
coach or expert

29. Want to learn more?
https://ProcessAutomationBook.com/
Free electronic version available
Featuring code examples:

30. Thank you!
@berndruecker