Download as PDF, PPTX
![“
Intuit
Challenges
Intuit faced increasing demand for throughput, scalability, and
resilience, particularly during peak periods during tax season
and for near real-time use cases.
Solutions
Camunda 8’s Zeebe engine enables predictable, transparent,
and near infinite scaling opportunities that means Intuit’s
products can handle extremely high-volume process instances
with little latency
.
Results
Greater efficiency, better customer experiences in critical
business functions
■ Camunda 8 scales well with a TP99 latency of less than
250ms
■ Nearly 2500% increase in total workflows created in
Camunda 8 versus Camunda 7
“We concluded that it may
be possible to scale
infinitely using Camunda 8
by fine-tuning our [partition
to broker] parameters.”
Software Engineer,
Intuit
Intuit Uses Camunda 8 to scale
workflow engines in its high-volume
products
Learn more
Intuit uses Camunda to automate multiple high-volume and
complex workflows and use cases within its QuickBooks and
TurboTax products.](https://image.slidesharecdn.com/camunda-team-india-20241128-241202092443-32b97202/75/Camunda-Team-India-Tour-Bengaluru-20241128-14-2048.jpg)
![“
Goldman Sachs
Challenges
Goldman Sachs faced increasing demand for throughput,
scalability, and resilience meant their microservices
implementation and needed to adapt to new requirements
Solutions
Camunda enables centralized provisioning, modeling,
deployment, execution, and monitoring for any workflow
throughout the firm.
Results
Greater efficiency, better customer experiences in critical
business functions
■ 15 internal teams using Camunda
■ Microservices automation platform that supports the
firm’s core banking processes, with an average 6 million
tasks executed each week.
Everybody at the firm in some
capacity uses our [Camunda 8-
based] platform, whether that’s as a
designer or implementer or as a
recipient of human task that they
engage with. On average we have
about 8,000 people completing
tasks on the platform on a daily
basis.”
Co-head of Workflow
Engineering, Goldman Sachs
Goldman Sachs Uses Camunda 8 to Provide
Workflow Solutions to the Whole Firm
Source: Goldman Sachs presentation at Camunda Community Summit, 27 April 2022
Goldman Sachs uses Camunda as its microservices orchestration
platform engine to deliver financial automation at enterprise scale](https://image.slidesharecdn.com/camunda-team-india-20241128-241202092443-32b97202/75/Camunda-Team-India-Tour-Bengaluru-20241128-17-2048.jpg)
![Deploying a Process
Cluster Configuration FEEL Expressions
Dependencies Missing
Required Configuration for
the Process isn’t setup on
the cluster
E.g. Secret used in a
connector isn’t found
Models often have external
dependencies and these
need to exist in run time.
E.g. A DMN table is being
called, but not deployed
Ensure that FEEL
expressions are correct
name[0] + count(name)](https://image.slidesharecdn.com/camunda-team-india-20241128-241202092443-32b97202/75/Camunda-Team-India-Tour-Bengaluru-20241128-39-2048.jpg)
![[Webinar] Announcing the Camunda Cloud Public Beta - February 2020](https://cdn.slidesharecdn.com/ss_thumbnails/camundacloudwebinar-5feb2020-200206090040-thumbnail.jpg?width=640&height=640&fit=bounds)
![[Webinar] Camunda Optimize Release 3.0](https://cdn.slidesharecdn.com/ss_thumbnails/optreleasewebinar3-200408171409-thumbnail.jpg?width=640&height=640&fit=bounds)
Camunda-Team-India-Tour-Bengaluru-20241128
- 1. Camunda meet-up India tour2024 1 28 November, 2024 Chapter Bengaluru
- 2. With you today NiallDeehan Sr Developer Advocate Camunda Maria Alcantara Sr Community Manager Camunda Raj Subburaj Consultant. Post Sales Engineer Camunda
- 3. Agenda ● Camunda inthe wild: Real-World Case Studies. Raj Subburaj - 30 min ● Rapid prototyping with AI. Maria Alcantara - 30 Mins ● 12:00 Break ● Let’s break Camunda 8 - from design to run time. Niall Deehan - 1 Hour ● Camunda’s Developer Resources. Maria Alcantar - 15 minutes ● Connect with us
- 4. Camunda in thewild: Real-World Case Studies 4
- 5.
- 6.
- 7. Camunda | BusinessValue
- 8. “Process orchestration coordinatesthe various moving parts (or endpoints) of a business process, and even ties multiple processes together. Process orchestration helps you work with the people, systems, and devices you already have – while achieving even the most ambitious goals around end-to-end process automation. 8
- 9.
- 10. Process Orchestration MaturityLevels & Drivers Strategic, Scaled Adoption Distributed Adoption Broader Initiative Single Project No Process Orchestration 4 3 2 1 0 Vision People Measurement Technology Delivery
- 11. Unlocking Automation Value RealWorld Examples
- 12. Camunda for TechnologySector
- 13. Common Challenges ■ Digitaltransformation and cloud adoption ■ AI and ML - emerging technologies ■ Cybersecurity and data privacy threats ■ Focusing more on innovation and less on tech debt ■ Technology silos (process, automation, data) ■ Emerging, disruptive technologies ■ Increased need for business and IT cooperation Customers Use Cases ■ SaaS integration ■ Finance and revenue workflow automation ■ Microservices orchestration ■ Customer onboarding ■ Payment processing * * * * * Camunda for Technology Industry
- 14. “ Intuit Challenges Intuit faced increasingdemand for throughput, scalability, and resilience, particularly during peak periods during tax season and for near real-time use cases. Solutions Camunda 8’s Zeebe engine enables predictable, transparent, and near infinite scaling opportunities that means Intuit’s products can handle extremely high-volume process instances with little latency . Results Greater efficiency, better customer experiences in critical business functions ■ Camunda 8 scales well with a TP99 latency of less than 250ms ■ Nearly 2500% increase in total workflows created in Camunda 8 versus Camunda 7 “We concluded that it may be possible to scale infinitely using Camunda 8 by fine-tuning our [partition to broker] parameters.” Software Engineer, Intuit Intuit Uses Camunda 8 to scale workflow engines in its high-volume products Learn more Intuit uses Camunda to automate multiple high-volume and complex workflows and use cases within its QuickBooks and TurboTax products.
- 15.
- 16. Industry Challenges ■ Meetingincreasing customer expectations for digital and omnichannel experiences ■ Addressing tech innovation, which bring risks & opportunities ■ Contending with legacy systems and the need for modernization ■ Ensuring regulatory compliance and risk requirements Use Cases ■ Customer onboarding ■ Loan processing and decisioning ■ Know Your Customer (KYC) processes ■ Risk management ■ Payment processing ■ Compliance monitoring ■ Trade reviews and end-of-day close ■ Straight-through processing ■ Asset management ■ Fraud detection ■ Underwriting * * * * * * Customers Camunda for Banking | Financial Services
- 17. “ Goldman Sachs Challenges Goldman Sachsfaced increasing demand for throughput, scalability, and resilience meant their microservices implementation and needed to adapt to new requirements Solutions Camunda enables centralized provisioning, modeling, deployment, execution, and monitoring for any workflow throughout the firm. Results Greater efficiency, better customer experiences in critical business functions ■ 15 internal teams using Camunda ■ Microservices automation platform that supports the firm’s core banking processes, with an average 6 million tasks executed each week. Everybody at the firm in some capacity uses our [Camunda 8- based] platform, whether that’s as a designer or implementer or as a recipient of human task that they engage with. On average we have about 8,000 people completing tasks on the platform on a daily basis.” Co-head of Workflow Engineering, Goldman Sachs Goldman Sachs Uses Camunda 8 to Provide Workflow Solutions to the Whole Firm Source: Goldman Sachs presentation at Camunda Community Summit, 27 April 2022 Goldman Sachs uses Camunda as its microservices orchestration platform engine to deliver financial automation at enterprise scale
- 18. Global Markets ● Settle1m Securities worth $470b ● Manage 75 global clearing houses with approx $86bn initial margin ● Settle 116k bilateral cash flows worth $1.6tn ● Issue 4100 OTC margin calls worth $17.5bn ● Coordinate & settle $9.9m in commissions and fees By the numbers at Goldman Sachs Success Highlights by Use Case Payment Processing ● $1+ trillion ● 500,000+ transactions/day ● 8.5k accounts in 60+ countries ● Reduced legacy footprint Document Management ● 24x7 Traffic ● Document Ingestion Pipelines ● Async Publish/Subscribe ● 115mn processes/day Camunda Community Summit Presentation from Javier Sabino Rubio, CTO Architecture, Goldman Sachs Source: Goldman Sachs presentation at Camunda Community Summit, 27 April 2022 Case Management ● 3,000 Customer Journeys + Internal Staff Journeys ● 65,000+ Users ● 6mn Human Tasks per Week
- 19. Goldman Sachs ProcessOrchestration Broad Adoption of Camunda | Workflow Solutions to Whole Firm 300 Camunda engines deployed 6500 BPMN models deployed 30 Camunda clusters in Dev 6 Million Manual Tasks weekly 65K Unique Users per year 15 Teams Exploring Camunda (non prod)
- 20. Process Orchestration MaturityLevels & Drivers Strategic, Scaled Adoption Distributed Adoption Broader Initiative Single Project No Process Orchestration 4 3 2 1 0 Vision People Measurement Technology Delivery
- 21. Vision Process Orchestration Maturity| Drivers People Technology Delivery Measurement What is the awareness of process orchestration as a distinct competency in the organization? Why does it matter to the organization? Who defines the standards and policies for how process orchestration should be used? Who is responsible for implementing these changes? What technology philosophies, platforms, and solutions power the organization’s process orchestration efforts? How are process orchestration and improvement projects and the teams meant to execute them set up and enabled for success? How does the organization define process orchestration success, and how capably can the organization track that success?
- 22.
- 23. AI-Enhanced Process Orchestration Fast-Trackto Orchestrated Processes ● Enable more users to build faster and better process orchestration. ● Boost productivity in Business and IT ● Use of assistive AI/LLM features AI Endpoint Orchestration ● Bring AI to the complete E2E process. ● Eliminate AI silos Intelligent Execution + Optimization ● Leverage all the data collected to optimize and improve your existing processes. ● Uncovering hidden value ● Drive continuous improvements
- 24. AI-Enhanced Process Orchestration Fast-Trackto Orchestrated Processes ● Enable more users to build faster and better process orchestration. ● Boost productivity in Business and IT ● Use of assistive AI/LLM features AI Endpoint Orchestration ● Bring AI to the complete E2E process. ● Eliminate AI silos Intelligent Execution + Optimization ● Leverage all the data collected to optimize and improve your existing processes. ● Uncovering hidden value ● Drive continuous improvements
- 25. AI-Enhanced Process Orchestration Fast-Trackto Orchestrated Processes ● Enable more users to build faster and better process orchestration. ● Boost productivity in Business and IT ● Use of assistive AI/LLM features AI Endpoint Orchestration ● Bring AI to the complete E2E process. ● Eliminate AI silos Intelligent Execution + Optimization ● Leverage all the data collected to optimize and improve your existing processes. ● Uncovering hidden value ● Drive continuous improvements
- 26. AI-Enhanced Process Orchestration Fast-Trackto Orchestrated Processes ● Enable more users to build faster and better process orchestration. ● Boost productivity in Business and IT ● Use of assistive AI/LLM features AI Endpoint Orchestration ● Bring AI to the complete E2E process. ● Eliminate AI silos Intelligent Execution + Optimization ● Leverage all the data collected to optimize and improve your existing processes. ● Uncovering hidden value ● Drive continuous improvements
- 27.
- 28. Use Cases: Camunda CopilotBPMN Chat Utilize existing process documentation Start from scratch and ideate together Refactor existing diagrams
- 30. What is AgenticAI? AI Agents General AI systems trained to act on behalf of an enterprise or individual, performing tasks, making decisions, and interacting with data or other systems autonomously or semi-autonomously. Agentic AI Systems Agentic AI is a subfield of AI focused on creating autonomous systems that pursue complex goals with limited or no human intervention. New approach to task automation In Camunda: orchestration of AI agents, APIs, documents, and other tasks Source: Forrester Research, Inc. Automation Trends And Practical Application, 2024 Source: Forrester Research, Inc. Automation Trends And Practical Application, 2024
- 32. Camunda’s AI enablers Fast-Trackto Orchestrated Processes ● BPM Copilot ● FEEL copilot ● AI form builder ● AI suggestions ● AI Docs AI Endpoint Orchestration ● Open AI Connector ● Hugging Face Connector ● Customized AI agents Intelligent Execution + Optimization ● Predictive analytics ● Suggested improvements based on historical data
- 33. Lets Break Camunda8 - From Design to Runtime 33 (not really, it’ll be ok)
- 34. Process Development Cycle Themilestones for process development Design Process Execute Process Deploy Process Run Process Design is Complete Process needs Improvement Process Ready for Deployment Process is Read for Production
- 35. Where Can ErrorsOccur?
- 36. Process Development Cycle Themilestones for process development Design Process Execute Process Deploy Process Run Process Design is Complete Process needs Improvement Process Ready for Deployment Process is Read for Production
- 37. Designing & Executinga Process Handling Business Errors Tracking Changes Semantic Errors Design for Non-Technical errors E.g. Email address is incorrect Check for semantic issues in your model’s design How is async collaboration working with your model What has changed as the model has been built
- 38. Solutions Use Token simulationto step through your model Add BPMN Error and Escalation Events Use Milestones to track changes and compare versions Handling Business Errors Semantic Errors Tracking Changes
- 39. Deploying a Process ClusterConfiguration FEEL Expressions Dependencies Missing Required Configuration for the Process isn’t setup on the cluster E.g. Secret used in a connector isn’t found Models often have external dependencies and these need to exist in run time. E.g. A DMN table is being called, but not deployed Ensure that FEEL expressions are correct name[0] + count(name)
- 40. Solutions Checks are madeto a model to look for external dependencies that might not be deployed Checks are made in deployment time to make sure your process has what it needs Use FEEL co-piolot and FEEL playground to test your FEEL expressions Cluster Configuration Dependencies Missing Feel Expressoins
- 41. Running a Process WorkerFailure Broken Process Incorrect Data When a worker isn’t able to successfully complete E.g An external rest service is down and the process can’t continue. Incorrect data in the process that causes a downstream failure E.g If a service completes successfully but with unexpected data a later service needs A Semantic error is discovered after deployment E.g. A new version of the process is needed because process instances are stuck in the current one
- 42. Solutions Process Instances canbe moved to re-active older upstream tasks or you can just change process variables manually Setting retries programmatically and holding state until all retries have been exceeded Re-deploy and migrate stuck instances to newer versions Worker Failure Incorrect Data Broken Process
- 43. Process Development Cycle Themilestones for process development Design Process Execute Process Deploy Process Run Process Design is Complete Process needs Improvement Process Ready for Deployment Process is Read for Production
- 44.
- 45. Camunda Academy Camunda Champions Camundameet-ups Camunda market place Camunda Community Hub Camunda podcast Documentation Blog YouTube tutorials
- 47. Scan to head tothe model
- 48. Thank You niall.deehan@camunda.com, maria.alcantara@camunda.com NiallDeehan, Maria Alcantara Arceo, Raj Subburaj https://forum.camunda.io/