1. BENJAMIN SINGLETARY
753 Bessie RD | Piedmont, South Carolina, 29673 | 864-561-0380, 864-451-7273, 864-263-7260 |
btsingletary1981@gmail.com
OBJECTIVE
Secureacareer within theinformationtechnology and softwareindustry that will utilizemy dedicated hard work,
problem solving skills, quality performance, and contributionsto thesuccessto theorganizationand helpgrow asan
individual to increaseefficiency.
SKILLS PROFILE
- Customer Satisfaction
- Proficient inMicrosoft Exchange, WindowsOffice, WindowsOperating System, Mac OSXOperating System,
and ActiveDirectory.
- Trained in Linux OperatingSystem, System AdministrationProcedures, Internet andFirewall Procedures, LAN
NetworkServer, LAN Directory Server Technology, Computer Hardware Procedures, Computer Operating
Systems Procedures, Tech Support Concepts.
- Familiar withVMware, ALICE Programming language.
EMPLOYMENT HISTORY
[Inbound Laptop Support CSR, Samsung Electronics] 9/15/2014 — current
[Simpsonville, SC]
- [Ability to effectively handlecomplex technical customerissuesin an independent, timely and efficientmanner
whilemaintaining quality standardsforcustomer satisfaction ]
- [Ability to proficiently navigateacustomerthrough thefunctionalitiesof alaptop including: hardware,
softwareand networking]
- [Must beableto clearly explain allthefeaturesof MS OfficeWindows, including Set-up, features, functionality,
system maintenance, security and networksettings]
- [Provideclear and concisedirection regarding LANconnectionsand networkconfigurations, including IP
settings]
- [Communicate, troubleshoot anddiagnosevarioussoftwaresecurity applicationsincluding McAfee, Omni pass
and TPM]
- [Use resourceful diagnostictechniquesto resolvethecustomer’squestions]
- [Ability to translatecomplex technical termsinto termseasily understood by customer]
- [Ability to makeindependent decisionsbased on established guidelines]
- [Providequality customer servicewhiledemonstratingtheability to effectively troubleshootand resolve
advanced technical inquiries].
[Aviation Ordnance man/ Corrosion Control Technician , United States
Navy]
2/21/2006 — 3/31/2011
[Virginia Beach, VA]
- [Maintains, Repairs, installsaviation ordnance, small arms, machineguns, aircraft cannons, bombracks,
releasing mechanisms, and bomb handling equipment]
- [Synchronizesand boresightsmachineguns]

2. - [Rearmed and prepared planesfor combat, includingbombs and fuses, ammunition, torpedoes, aerial mines]
- [Maintainsand usesmany typesof toolsand measuring instruments]
- [Leader of theturret team and manned the.50caliber machinegun when in land]
- [Responsiblefor painting allaircrafts]
- [Responsiblefor all hazmat proceduresand protocols]
- [Repair of composite structureonaircraft]
- [Responsiblefor reclamationeffortsand all support equipment]
- [Responsiblefor theoverallsecurity oftheBarracksand drivingunlicensed sailorstoauthorized destinations ]
[Infantryman, United States Army] 8/15/2001 — 2/21/2006
[Savannah, GA]
- [Employs, fires, and recoversanti-personnel andanti-tankmines]
- [Performed self-extraction , located andneutralized minesfrom minefield]
- [Operatesand maintains communicationsequipmentin aradio network]
- [Operatesin aNBC(nuclear, chemical, biological) contaminated area]
- [Performsasamember of amortar squad providing indirectfiresupport performing safety checkson mortars
and firecontrolequipment]
AWARDS
- [Navy and MarineCorpsAchievement Medal; Navy Good ConductMedal;
National DefenseServiceMedal; Global Waron Terrorism Expeditionary
Medal; Global War on Terrorism ServiceMedal; Armed ForcesReserve
Medal With “M” Device; Army ServiceRibbon;Army Lapel Button; Sharp
Shooter ]
Education
- [1995-1999 ] Cheraw High School Cheraw, SC High School Diploma
- [2010-Present] GreenvilleTechnical College Greenville, SC Currently Perusing AAS in
Computer Technology
ACTIVITIES
- [GTV Leadership Council member , CommunicationOfficer, Army/Navy ROTCMentor, Assistant Sound Tech
Coordinator]
REFERENCES
- [AvailableUpon Request]