Community Engagement im e-Business von Malte Polzin
BeeSocial #4 - Pier Virgilio Pongiluppi (Losin
1. Five lessons learned from
HR Field challenges
Pier Virgilio Pongiluppi
Senior HR Manager – Losinger Marazzi
2. HR trying to reach out to Fiat Sales Regional Manager for
important informationSITUATION
Project yourself on the field force and help them
understand what you what and why
LESSON
LEARNED
WHAT IS THE
IMPACT
• Meaningful and priority definition (low/high)
• Clear and with deadline - no misunderstanding
• Short # long
• Suitable mean to share the message (e-mail, mobile
phone, WhatsApp/Viber, Skype, Beekeeper, Facebook)
A Clear Message
Pier Virgilio Pongiluppi
4. CNH Industrial Middle East Sales Incentives - KPIs for
pay out were not clearSITUATION
Find out why the team could not understand instead of
looking for justifications on a quarterly base
LESSON
LEARNED
WHAT IS THE
IMPACT
• SMART
• Frequency of update / state of the art
• Share the achievements (team or individual) and
reward them
• Explanations of missing targets
Set the Goals
Pier Virgilio Pongiluppi
6. Fiat Planner not willing to go on the field
SITUATION
Solve IT issues to facilitate integration and
understanding in the team
LESSON
LEARNED
WHAT IS THE
IMPACT
• Mobile phone/tablet
• Laptop or computer
• Application or software
• Network coverage
Office Tools
Pier Virgilio Pongiluppi
8. Technical Team Manager wiling to help an employee by
correcting his mistakes too oftenSITUATION
Help your team by giving them clear guidelines and
make them feel your confidence, delegation and
respect
LESSON
LEARNED
WHAT IS THE
IMPACT
• Feel the responsibility of his/her task or role
• Feel confidence of the manager
• Have suitable autonomy to perform the job
• Understand the importance of his/her contribution
… But don’t forget work-life balance
Empowering
Pier Virgilio Pongiluppi
10. Alfa Romeo Sales Manager accepted a MKTG Office
responsibilitySITUATION
Dedicate time and engage on developing career
opportunities on a mid-term base that will compensate
lateral move (salary or level)
LESSON
LEARNED
WHAT IS THE
IMPACT
• Development opportunities – field or office
• Trainings for recovering potential gaps
• Importance of company values
• Vertical or horizontal (cross-functional)
Career progression
Pier Virgilio Pongiluppi
Editor's Notes
I was not aware that without previous e-mail with the topic and importance of the message, I would never get the attention of the manager being on that specific day on important event with the customer
I should have inform him before about the specific topic and ask for his availability either for a call or video conf. or maybe get the info via e-mail
share positive and negative feedbacks – in particular if linked to the goals there is a bonus
Specific, Measureable, Attainable, Relevant, Time-based
Dedicate time to the missed opportunities or achievement
Explain the KPI for the target and when the achievement is payed
share positive and negative feedbacks – in particular if linked to the goals there is a bonus
Specific, Measureable, Attainable, Relevant, Time-based
Dedicate time to the missed opportunities or achievement
Explain the KPI for the target and when the achievement is payed
IT tools play a major role in the communication today
Fiat planner was not willing to spend a day on the field because he could not have internet connection to run the statistics for the sales team – as the same he would not discover the difficulties and constraints of filed force in filling his Excel file and submit them to him
IT tools play a major role in the communication today
Fiat planner was not willing to spend a day on the field because he could not have internet connection to run the statistics for the sales team – as the same he would not discover the difficulties and constraints of filed force in filling his Excel file and submit them to him
Make feel employee important for their job – you rely on their performance
Delegate and supervise
Respect private life
Make feel employee important for their job – you rely on their performance
Delegate and supervise
Respect private life
