The IAM Annual Conference 2017

1. MANCHESTER AIRPORT TRANSFORMATION PROGRAMME
IAM ANNUAL CONFERENCE 2017
BRAD MILLER

2. TRANSFORMATION
DELIVERABLES
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3. MANCHESTER AIRPORT TRANSFORMATION
PROGRAMMEManchester Airport investing £1bn to become one of the most modern and customer focused
airports in Europe
• Expansion and reconfiguration of Terminal
2 to become the airport's primary building
• Customer focused enhancements
including self service check in and 50 new
food, beverage and retail outlets
• Two new security halls, utilising the latest
technology for speed of screening
• Improved transfer facilities including direct
links between Terminal 2 and Terminal 3

4. MANCHESTER AIRPORT TRANSFORMATION
PROGRAMMEManchester Airport investing £1bn to become one of the most modern and customer focused airports
in Europe
• New stands and piers, offering improved
departure gate facilities
• A new forecourt and parking facilities
• Taxiway and airside road improvements,
providing efficient operations
• Safe-guarding for US Pre Clearance
opportunity

5. A NEW APPROACH
Improvements to the airport include new roads, car parks, a forecourt and a new front door.
NEW! High level access road from
the motorway
Improved road layout / flows
NEW! Multi-storey car parks
NEW! Forecourt and public realm
features

6. THE PASSENGER
JOURNEY
6

7. BUILDING

8. A BRIGHT AND AIRY CHECK-IN
The double height Check-In Hall will provide a welcoming space for passengers and an
efficient operating space, utilising the latest automated technology for airlines
NEW! Island configured Check-In
NEW! Two step check-in process by
default with some traditional desks
retained
NEW! Baggage belts as part of new
baggage system
Easy and intuitive way finding

9. v5
T2 CHECK-IN SIZE BENCHMARKING

10. AN EFFICIENT AND EASY SECURITY PROCESS
Two new security halls will provide sufficient capacity and an easy process.
NEW! Two new security halls, utilising
the latest technology and innovative
processes
Dynamic signage to assist customer
choices
Space safe-guarded for changes in
screening regulations

11. NEW INTERNATIONAL DEPARTURE LOUNGE
Over 50 new retail, food and beverage outlets, along with new business lounges and spacious
and modern gating facilities.
NEW! International departure lounge
Increased seating and relaxing
atmosphere
New! Business lounges and retail
experience

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NEW RETAIL AREA
50 + retail stores and food area with ViP lounges on the mezzanine level

13. NEW PIERS
Three new finger piers providing spacious, modern gating facilitates
NEW! Departure gates on finger piers
Air bridge and walk-in / walk out
options
Focus on innovation and technology to
improve airline processes

14. A WARM MANCHESTER WELCOME
The arrivals experience will be improved with a new immigration facility, baggage hall and
arrivals
NEW! E-gates at the border
NEW! Baggage Hall with 12
new reclaim belts
NEW! Impressive Arrivals Hall

15. THE AIRCRAFT JOURNEY
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16. A MODERNISED AIRFIELD
• INCREASE! in contact stands with
ability to optimise pier service
levels
• SIMPLIFIED! dual taxiway system
• More efficient airfield operating
environment
• Modern and future-proofed stand
layouts
• Safe guarded space for a fourth
pier
Concept design and latest thinking

17. A MODERNISED AIRFIELD

18. A MODERNISED AIRFIELD

19. DELIVERING THE
PROGRAMME
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20. PROGRAMME OVERVIEW

21. PROGRAMME PARTNERS

22. PROGRAMME APPROACH

23. PROGRAMME APPROACH

24. CORPORATE SOCIAL RESPONSIBILITY
Our environment
- Energy and carbon
- Preventing pollution
- Reducing supply chain
emissions
- Eliminating waste
Our Community
- Supporting young people
- Investing in the community
- A trusted company
- Promoting international culture
- Reaching out to the community
Our Colleagues
- Developing our people
- Positive about diversity
- Safe at all times
- Positive working
environment
- An engaged workforce
Our business
- Supporting business
- Promoting employment
- Meeting the needs of all
passengers
- Outstanding customer
service
- Sponsorship and giving
MAG has set out its CSR targets in our Sustainable Development Plan and remain committed to delivering
against them. However, MAN-TP offers a unique opportunity to go beyond the targets set out in the plan
and we are working with Business in the Community to develop stretch targets for the programme:

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