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© 2013 Wipro Ltd - Confidential
Beatrice S. Prunotto-Di FilippoPHOTO
Professional Summary
• Technical Analysts with 10 years of professional experience in Development,
Production Support and Maintenance projects on Mid-range Platform.
• 10 years of experience in CVS Caremark handling support and Automation activities
for LINKS, Mail Order and Pharmacy Advisor ACE).
Technical Skills
Software Languages: COBOL, COGNOS PowerHouse 4th GL QDESI GN, QUICK, QTP, QUIZ PHD DDL,
Database: RDB ORACLE RMS
Utilities Tools: DCL FTP, SFTP, T, DCL FTP, SFTP TSO/ISPF, CMS .
• CHANGE CONTROL CMMI ETL .
• Service Delivery Tools: HEAT, HPSM, Pulse
• Additional Skills: MS-SQL PL-SQL
• Service Delivery Tools: HEAT, HPSM, Pulse
• Additional Skills: MS-SQL PL-SQL
Education / Certifications
• 1983 - Northeastern IL University
• Bachelor of Science - Information / Computer Science, Chicago IL
• 1980 - Lewis University
• Bachelor of Arts - Psychology, Romeoville IL
• 1977 - Wilbur Wright College
• Associates of Applied Science - Data Processing, Chicago, IL
Microtrain Lombard IL
Certifications in Process: Microtrain Lombard IL
● Implementing a Data Warehouse with Microsoft SQL Server
● Querying Microsoft SQL Server
● Administering- Microsoft SQL Server Databases
● ITIL - & Agile Certified Scrum Master (CSM)
Experience:
Technecal Analysist – Client: CVS Caremark
● Worked on escalated issues/Tickets and brought down Ticket backlog
● Helped the team of regular type of Tickets. Tier 1, Tire-2 and Tier-3
● SME - Train Review and work with support team members.
● Worked closely with Business teams and third party vendors
● Bank Loads, Inventory Order Entry Adjudication and different issues and
brought them to closure within SLA.
● Worked on different applications covering wide range of technical framework
as per demand from Business
● Supported 24/7 oncall support and helped other team members on P1/P2
issues and brought them to closure.
Industry Sectors
● Pharmacy Benefit Management (PBM)
● Specialty Mail Order
● Finance
● Accounts Receivable
● Inventory - PO
● Order Entry
● Adjudication
Sr Developer – Client:
● Developed programs and jobs using DCL,
COGNOS QTP, QDESIGN, QUICK and QUIZ,
● Developed projects for Inventory, Purchase
Order, Drug Drug Interactions and financal
heage information.
● Proposed few and solutions to. the project
that earned quite of saving in terms of time
and money
● Responsible for Development and
modification or Bug fixing of programs for
solving all types System issues.
●
Previous Clients
● Mercer
● Catamaran SXC
● CVS - Health
● CVS - Caremark
● Caremark Home
Health
● Chicago Title
● Responsible for
analysis, coding, unit
testing as per the
requirement for CATS,
CPMS, CPS system.
● Performance tuning
and process changes
on major Jobs and
Nightly processing
● Worked on Pharma
reports, audit issues,
claims statements and
delivered in the
timelines, within SLA,.
.