1. Bahtiyar Ozmen
Technical Coördinator IT Infrastructure
AMSTERDAM
Education
Prince2 Foundation
SVH Sociale Hygiene
Implementing a MS Windows Server
2003 Network Infrastructure
Network Hosts
Implementing Managing &
Maintaining MS Windows 2003
Network Infrastructure Network
Services
Managing a Microsoft Windows 2003
Environment
Maintaining a Microsoft Windows
2003 Environment
Implementing and Supporting
Windows XP Pro
BIF Special
ITIL Foundation
Verzekeringspraktijk Zorg
Inleiding Verzekeringsbedrijf
MAVO D
Products
MS Office
VMware Workstation
Windows 7
Windows XP
WYSE Admin Studio
Methodology
BISL
PRINCE2
ITIL
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Summary
Bahtiyar Ozmen is a versatile IT professional, mainly as a technical
coordinator, and he is a very good multitasker. For him, the customer
satisfaction is high priority, and he will do everything to make this happen.
Bahtiyar has been involved in several big projects for different customers,
using Prince2 and ITIL Methodology. He knows how to motivate the
members of his team, so they enjoy their work every day. No 9 to 5
mentality, his name was mentioned several times in the Wall of Fame of
the CDC ING via compliments from the customer.
As a Team Coordinator Bahtiyar has been involved in the migration from
Windows XP to Windows 7 for ING Netherlands, Belgium and France,
resulting in a satisfied customer on time got its products.
In ATOS Poland he has setup a Package street providing hardware and
licenses for the required tooling, so that software Packaging for ING
Netherlands could be performed from Poland.
Bahtiyar is assertive, result-oriented, eager to learn, willing to travel
abroad and always seeking for new challenges.
Motivation
Language
Dutch
English
German
Turkish

2. Assignments
Hospitality Desk
ATOS Mrt 2016 – Jun 2016
Bahtiyar was the first point of contact for ATOS staff if they had
questions and / or incidents regarding software or hardware with their
laptop.
He has helped his colleagues to solve the incidents that the ATOS
employees had.. If he did not have the sufficient rights to solve it, he
called himself directly with the ServiceDek to resolve the incident
asap.
He has also been involved in the exchange of the old laptops with new
laptops, if they were End of Life. He then made a backup of the old
laptop and made sure the backup was placed back on the new laptop.
This allows the employee with the least possible loss of time for
resuming their work again.
SPOC Support
Philips Gemini Jan 2016 – Feb 2016
For the division of Philips Lighting and Philips Healthcare Bahtiyar was
the SPOC between ATOS and Philips. He had to ensure that all Change
requests and incidents that arose during the separation, were
completed on time and within the SLA agreements.
He did this by constantly keeping in touch with the executing parties,
and, if necessary, to bring the two parties together via a call so that
everything became clear to carry out the Changes and resolve the
Incidents
Daily call with Philips to discuss the problems and issues and ensure
that they picked them up ASAP and were solved.
Result: Because as a team we were on top of things and had a tight
registration, we as Atos were able to assist Philips properly in their
transition activities.
Project Management Support
Phillips GAIS Project (DC Migration) Jun 2015-now
Chasing the ATOS Project managers to provide the necessary
documentation for the migration on time.
Keeping the Project planning up to date and adjust the planning with
any changes regarding migrations within the Project.
4 times a week, a call with the ATOS Project Managers, Phillips and T-
Systems to discuss the Status Overview bottlenecks regarding the
deliverance of the Designsheets, Questionaires and RunBooks
Weekly meeting with the Non-SAP ATOS Project Managers to discuss
the planning and conduct any adjustments.
Tracking the Status Overview of SAP and Non SAP DC migration from
T-Systems to ATOS.
Project Coordinator for Packaging Projects
ELOPAK and VRMWB ( Veiligheids Regio Midden West Brabant), Oct
2014-Jun 2015
Single Point Of Contact between the Customers and ATOS.
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3. Controlling the Application per user sheets, and make sure that the
mentioned users in the sheet receive the requested applications after
the Transition of their Desktop / Laptop
Redirecting Project issues and Project incidents to the correct Solution
Groups and make sure that this will be solved or retrieve a
Workaround.
Chasing the Packaging team for delivering the requested software
packages on time.
Contacting the Solution Groups in case a issues appear during the FAT
test of the Software packages
After a Positive FAT test, given the Software package free for
production environment
Organise 3 times a week a Conference Call with Elopak to make sure
that the Planning for the requested and to be delivered Software
Packages is still in expected timeline.
A weekly Conference Call with Elopak about the open Issues during
the Transition, and what the statuses of those issues are.
Weekly calls with WSDS Poland and WSDS Romania about statuses of
the requests and or issues.
Team coordinator Software Packaging / Chain manager
CDC ING, Sep 2008 - Oct 2014
Leading a team of 8 Software packagers in the Netherlands and
Poland.
Delivery of Software Packages / Sequences in line with the SLA
commitments
Having software packaged as specified in the Application Package
Request (installation manual, etc.) and in accordance with the
guidelines and criteria;
Organising the resolving of issues during the production/delivery
process.
Communication, both internally and to the customer.
Arranging certification of software to be implemented on the CEDS
infrastructure (technical testing);
Software distribution in accordance with the Software Distribution
Request and the established release slots;
Arrangements for additional requests (for instance for GPO firewall
Changes) that derive from the packaging request;
Only letting packages that are formally accepted by the Element
Owner and created according to the agreed standards (unless a
mutually agreed deviation to these standards is documented and
registered), to pass to the Ready for Release to Production stage.
Redirection to the CCN process in case of undefined services.
Software Packager at ING Bank
CDC ING, feb 2006 - jul 2008
For the ING Bank NL with 65000 workplaces, i have created and
delivered software packages with Admin Studio in line with the SLA
commitments.
The software was packaged as specified in the Application Package
Request (installation manual, etc.) and in accordance with the
guidelines and criteria;
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4. Resolving of issues during the production/delivery process.
Communication, both internally and to the customer;
1st and 2th line Service Desk
ING BANK, oct 2001 - aug 2006
Work in a flexible way, being involved in a variety of activities
including problem resolution; installation, configuration and upgrade of
service components; and the technical administration and monitoring
of IT services. I had continuously contact with the customer and i am
very customer orientated.
Some of my tasks were:
Provide solutions to customers with inquiries
Identify and resolve technical issues affecting customer client systems
Troubleshoot technical issues of clients customers
Supports the customer in all aspects through to problem resolution
Keep the customer informed and updated throughout life of incident
Administration — execution of offers and orders and completing of all
administration required
Administrative Employee within a Medical Insurance Company
AXA Insurance, jan 1997 - okt 2001
Within the department of Medical Insurance Company AXA, the daily
stream of medical bills was handled. I was a member of a team with
25 people processing the claim requests.
Processing consisted;
-Payment of medical Bills
-Review and approve medical equipment
-Accounting
Cooperative Team Manager at the Cleaning Company "Succes"
Cleaning Company Succes, jan 1994 - jan 1997
Dutch Cleaning Company "Succes"had the National Railways (NS) as
one of its Clients, a team for cleaning trains and platforms were in
place. I controlled a daily team of 12 people that cleaned the trains
and platforms of Amsterdam Central Station. My team never received
a negative assessment during inspection over the period of 4 years.
Administrative Employee within the Registry of the City
Amsterdam
Registry of the City of Amsterdam, jan 1991 - jan 1994
At the Population Registry of the City Amsterdam my daily business
was to provide register extracts. My tasks as an Administrative
Employee were to provide contact details to the Public Justice
judgment and the Police for legal purposes. Also handled requests for
Clients and citizens
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5. Overview of assignments
Assignment Customer Period
Teamcoordinator Software Packaging CDC ING aug 2011 Heden
Chainmanager at ING Bank NL CDC ING sep 2008 sep 2011
Software Packager at ING Bank CDC ING feb 2006 jul 2008
1e en 2e lijns Service Desk ING BANK okt 2001 aug 2006
Administrative Employe within a Medical Insurance
Company
AXA Insurance jan 1997 okt 2001
Cooperative Team Manager at the Cleaning Company
"Succes"
Cleaning Company Succes jan 1994 jan 1997
Administrative Employe within the Registry of the City
Amsterdam
Registry of the City of
Amsterdam
jan 1991 jan 1994
Owner of the butchery Sizin Kasap Owner of the butchery Sizin
Kasap
okt 1989 jan 1991
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6. Overview of assignments
Assignment Customer Period
Teamcoordinator Software Packaging CDC ING aug 2011 Heden
Chainmanager at ING Bank NL CDC ING sep 2008 sep 2011
Software Packager at ING Bank CDC ING feb 2006 jul 2008
1e en 2e lijns Service Desk ING BANK okt 2001 aug 2006
Administrative Employe within a Medical Insurance
Company
AXA Insurance jan 1997 okt 2001
Cooperative Team Manager at the Cleaning Company
"Succes"
Cleaning Company Succes jan 1994 jan 1997
Administrative Employe within the Registry of the City
Amsterdam
Registry of the City of
Amsterdam
jan 1991 jan 1994
Owner of the butchery Sizin Kasap Owner of the butchery Sizin
Kasap
okt 1989 jan 1991
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