1. THE FLY PAPER
OCTOBER 2010
SHOWALTER FLYING SERVICE
The Orlando Executive Airport (KORL)
400 Herndon Avenue
Orlando, FL 32803
NATA Professional Line Service Training
The National Air Trans- cians to be trained and Upon employment with
portation Association armed with the most re- Showalter, each one of
(NATA) is a national trade cent and relevant informa- our Line Service Techni-
association whose goal is tion pertinent to our in- cians goes through
Special points to serve and educate gen- dustry. For this reason, NATA’s Professional Line
of interest: eral aviation service com- Showalter Flying Service Service Training. This
panies. NATA offers has been a member of extensive training pro-
NATA Line Service
Training
training and seminars that NATA for many years and gram covers every aspect
Line Service Creed encompass everything we regularly take advan- of line service in a stan-
from basic line service tage of the numerous dardized format. Upon
training to environmental benefits. satisfactory completion of
and legislative the training pro-
issues, FBO lead- gram and hands
ership and suc- on experience,
Inside this issue: cess, and much our Line Service
more. We think Tech’s receive
NATA Cont. 2 it is important NATA’s “Safety
for our employ- 1st” certification.
ees and Line (Continued on
Pumpkin Carving 2 Service Techni-
Contest Page 2)
Lodi’s Lowdown 2
Line Service Creed
In honor of our Line Service recertification, we thought it appropriate to share an
anonymous creed that is commonly subscribed to in our industry.
“It is impossible to accurately measure the results of fueling
aircraft safely. No one can count the fires that never start,
the engine failures that never take place, nor can anyone
evaluate the lives that have been saved or plumb the depths
Contact us: of the human misery that was spared. But the person with
Phone: 407-894-7331 the fueling hose can find satisfaction that they have worked
Fax: 407-894-5094 wisely and well, and that safety has been their first consid-
E-mail:
jenny@showalter.com eration.”
Web: Be assured that we never take for granted the trust you place in us when servicing
www.showalter.com
your aircraft. We know that whether you are flying family, friends, or colleagues,
your cargo is precious. Safety for you and your passengers is always our first con-
cern!

2. The Fly Paper Page 2
Continued from Page 1
Until recently, this training was available to us through a set of VHS tapes and
hard copies of training forms and tests. Over the past few years, NATA has
modernized the “Safety 1st” program and turned it into an interactive online
experience.
Pumpkin Carving Contest
Our fuel supplier, Phillips 66, knows the importance of having trained and
On Friday, October 29th
educated people working the line and servicing aircraft. They have recognized
Showalter will host our annual
NATA’s training program to be the industry standard and have worked with
pumpkin carving contest. Each
NATA to design a proprietary Phillips/NATA training website. The website is
year the staff, AM and PM line
unique but the training is identical to the NATA Professional Line Service
shifts, the front desk and mainte-
Training. Upon completion, participants are awarded the same “Safety 1 st” cer-
nance departments compete to
tification.
see who can create the best
pumpkin. Kevin McNamara, our The exciting news for us is that Phillips has offered this training to its fuel
airport director, comes in cos- dealers free of charge! Their new website was just recently completed and
tume each year to serve as our Phillips has asked us to be a beta test site. As of right now, all of our Line
completely impartial judge. We Service Tech’s are involved in the training and will soon be receiving their re-
know Kevin is impartial because certification from NATA. We know how important it is to have educated peo-
last year was the first time in ple servicing your aircraft, and we know it’s what you expect. We think this is
recent memory that the staff a great opportunity for our people to be trained and stay current to provide
pumpkin prevailed! you the best and safest
service possible.
Bob and Kim have a tradition of
selecting five different pumpkins
of all shapes, colors and sizes. ~JB Angel
The departments draw numbers
The Ruler of Refuelers
to select their pumpkin. Then
each team is given a small
budget and license to be creative
with their decorating. If you are Lodi’s Lowdown
in the neighborhood on the 29th
you won’t want to miss what is The September question was correctly answered by Wendy Gorham and Nicho-
sure to be a creative outlet unlike las Musashe. The photo in last month’s issue was a Verville-Sperry R-3 Racer.
any you have ever seen! Only three R-3’s were built. Thanks for answering!
The October question is:
Name the aircraft pictured below?
Extra credit:
Name the three Showalter employees in the picture?
Please submit all answers to jenny@showalter.com or call 407-894-7331.